It’s my second time in this hotel. My stay went smoothly, I especially appreciate the location, the beauty of the lobby, spacious and clean rooms, easy access to the SPA center. Love the rooftop swimming pool, warm and not crowded! The hotel is close to the river bank, which is great for the walks. The town center is also just a stone throw away. The underground parking is just 30 meters away.

The wifi is free, but the connection is not great. Couldn’t watch the film… Had to use my own Internet even for the social media scroll. The bar in the lobby is the definition of sadness. There was no music, no fire (there is a great chimney and it was almost Christmas, would be nice to see it lit). At 21-30, the barmen asks to pay and the service stops)) Also I didn’t like the breafast much, it was ok for a 3-4 star hotel, but not for the best hotel of the town… Limited variety, plus the crêpes were really stiff and impossible to cut with a knife.

it was a pleasure for us to stay in Celestine Vy resort Thermal for 19 nights in March 2025 We came from Canada to take the course of thermal water treatment in Vishy. While staying in Vichy, hotel staff did it best to make our time there comfortable and convenient. In particular, while in Canada we sent a kind request to hotel management to make us an appointment with a thermal doctor in order to prescribe the treatment course on check-in day and we had such appointment directly on SPA premises upon our arrival - what saved our efforts and facilitated treatment procedures. More over, we were provided with direct access cards to Thermal water source and measuring glasses The hotel management did us a favour to upgrade the room for a higher class at no extra charge - what was highly appreciated. The room size was more than 30 square meters facing the park with the lake view, what make us comfortable staying there for a long time. While staying this hotel you should keep in mind of available special evening room service, what is not a usual in many other 5 star hotels. Out bedding has been changed on the daily basis. The mattress was really soft - what was also very important for us We need to mention also an excellent breakfast with selection of best cheeses, fish and ham, as well as freshly pressed juices. We have to mention as well a special 3 storey SPA facility (connected with hotel by enclosed passage, what provides the clients with different SPA treatments. We used to go there daily. Any time we addressed our minor concerns to hotel management, we had a quick and easy going response, the issues were settled immediately. Finally the hotel management provided us with courtesy shuttle service to the train station on check out day - what was really touching. Advise everybody staying in Celestine Vy resort Thermal. Out best wishes to hotel staff and management

The rooms require renovation

I was pleasantly surprised by the size of the room, which was spacious and comfortable. The entire hotel, including the room, had a really nice, fresh smell. Everything was exceptionally clean and the housekeeping service was available twice a day, which kept everything spotless throughout our stay. The staff were friendly and always willing to help, which made the experience even better. One unexpected highlight was the rooftop pool — a perfect spot to relax and enjoy the sun.

While the hotel itself is a bit dated, this was barely noticeable due to how well-maintained and clean it was

Well situated in the town, and the variety of areas where we could sit and enjoy a drink (or a meal) was very agreeable

I would have appreciated written instruction on how to operate the shower, the lights, and the TV. The operation of the shower was particularly frustrating. The TV did not work in the first instance and I had to speak to the front desk. Likewise there was no indication that Wifi was available without a password without speaking to the front desk. In the night I would have liked to ONLY switch on the bedside table light without all the other lights in the bedroom area.. A written instruction sheet in the room would have saved all the frustration. I also think the ability to drive up at the front of the hotel to offload luggage was not clearly available and it was a struggle to bring the luggage up from the car park across the road

Location excellent. Very clean installations. ALL the staff is extremely nice. Breakfast and restaurant really good, on the expensive side but just because the quality is very high. Best meat we have eaten in years (beef and pork)

Some of the doors, furniture, hairdryers, drains of the sinks…need renewing. All is very well kept and clean but is somehow “Viellot” as the French say. Having said that, we have to admit that the price of the room is quite reasonable for a 5 stars hotel.

Lovely room. Nice rooftop pool.

Really expensive breakfast. Toilet was angled strangely so difficult to sit on straight! Staff quite abrupt.

Room was very nice, overlooking the park. generous size with comfortable beds. Very clean. Breakfast was very nice, good selection, pretty location.

The hotel needs an overall clean up and maintenance. For a landmark hotel, it is showing signs of wear and tear and is looking a bit tired. The air conditioning was not up to the task of dealing with the heat during our stay. The room was very hot and did not cool off until the temperature outside came down and we could open the windows.

Our room with a park view was beautifully decorated, comfortable, and large. The front desk service was efficient and welcoming. We appreciated the staff parking our car. We used the thermal spa and enjoyed our half hour there. Also the open pool on the 7th floor was a surprise treat. Breakfast was plentiful. Common areas in the hotel (such as the bar and outside terrace) were inviting. We loved the location along the park and riverfront, also the historical park across the street. All-in-all, a very pleasant stay.

The spa building is very large and offers many services. We would have enjoyed having more water possibilities available to all in the spa that didn't include specialized reservations.

Great position next to the park and river. A typical, large 5* hotel, but very nicely decorated, with a lovely bar and terrace area and an excellent room, with the best bathroom lighting I have ever had! We were only passing through, but this made an excellent and relaxing stop-off, and right on top of the main historic city area for a nice evening walk.

I felt paying for parking was a bit much on top of a 5* room price, but at least it was a secure underground car park, and with a classic car that was reassuring in a city centre.

I stayed twice within 7 days. Both rooms were very clean. I love the location of the hotel: in the park and with a direct access to the SPA. Very friendly and helpful staff. An excellent breakfast

The hotel pool was closed. I don't like that dogs are not allowed at a bar and a restaurant. I always travel with my small dog. Most of the hotels are not as restrictive.