The staff were fantastic, reception, breakfast, cleaning and in the bar. Location perfect, 5 minute walk to the botanical gardens and salt house and 5 minute walk to the thermal baths. Amazing nearby countryside to explore and lovely restaurants in walking distance. Lots of choice at breakfast, whole family happy.

We had to pay to use the on site car park. It’s very tired and dated inside. Rough breeze block walls could be easily freshened up and would completely change the impression of the hotel. Limited food choices in evening but plenty of places to eat in walking distance.

I will definitely spend time here again. Aside from a comfortable bed, coffee in the room, wifi, an amazing pool, the best part was the food! The breakfast and dinner meals were truly exceptional, and beyond my expectation. I felt like I was in a 5 star restaurant. The dinner cuisine offered entreés for carnivores to vegans. It was also convenient to be just steps away from Rupertus Thermal baths.

I walked the entire town and discovered amazing shopping experiences plus museums. It would have been helpful to provide a " Things to do" handout in English and German. Because I speak German I discovered some handy brochures. Even so, the area churches also held some interesting programs not widely promoted, which I would have enjoyed attending.

Location is great and walking distance from city center. Staff is very friendly and helpful. The hotel has a great garden for everyone to play, kids and adults. Breakfast has a wide range and very good choice.

There is no a/c in the rooms which might be a problem in very hot summer nights. The hotel is slightly outdated and for this reason I did not find that it was value for money. Apart from this 2 topics, we had a great stay.

Breakfast was excellent. I loved the pool and the sauna. The room was big enough for three of us. The playground was really nice to let the children out. The area was beautiful.

The WiFi signal in our second floor room in the main building was almost zero. We couldn't use it even for simple emails, We had to use my mobile provider's data network with self hosted hotspot to be able to watch Streaming movies/series... The parking was a big fight. They couldn't guarantee free space even if you pay for it. The bathrobe was not included in the price, I had to rent it.

Breakfasts were great. Location was excellent

Strange! Didn't feel like we were in a hotel- more like a social camp & reception was decidly unfriendly. Having said that...room was excellent & location perfect. Bad Reichenhall really interesting & well worth visiting. Bedroom lighting was very interesting-never did master it!!

great location, very central yet quiet. good breakfast with big choice. nice sauna. nice playroom and play ground for kids. beds are comfortable and rooms big. we slept here twice, on the way to and back from our final destination. the first time we had a better room. the second room had a bathroom for people on wheelchair, which was not practical with a little kid.

nothing, but it might be useful to know that the clientele is 90% pensioners. there were almost no kids while we were there, even though it is a family hotel. it might have to do with the time of the year.

Very nice spacious rooms with view to the mountains, very clean, we were surprised to have already the couch prepared for our child with a small teddy bar on it even if we did not asked for it. Very nice Sky bar. My husband forgot his tooth brush and they helped him with anew one. The hotel is closed to everything by foot :)

Everything was perfect! If again in Bad Reichenhall would stay again there.

Amazing hotel and dinners 😊 we were there during Christmas time and atmosphere was fantastic, staff is very friendly and there are spaces for kids.

Nice pool and sauna. Great breakfast spread and gluten free bread (on request)! Very comfortable rooms.

The restaurant closed very early, before we checked in. Thankfully we had eaten dinner earlier, otherwise we would have been in trouble!

Nice hotel with very friendly staff, parking options, great breakfast, room service, walking distance to the Therme, sky bar.... They also gave us a 10 Euro voucher as we said we don't want to have our room cleaned. The voucher could be used for.the bill we had to pay in the end. Very environmental friendly

Bed was not the most comfortable one, but that is something everyone has a different opinion on.