Super clean rooms. Great breakfast and great facilities. EV chargers available (only 2)

Looks to be understaffed. The front desk wouldn't answer the phone at 10 PM and then had to wait 25 minutes for a toothpaste to be sent to my room. The front desk rep told me he was alone and that I had to wait. Maybe look into hiring more staff?

Very stylish room on the 18 floor. Great view. Very comfortable bed and clean area.

Unfortunately my room was “sharing” room. I didn’t know that. I would definitely choose different room. Rooms like this are for people who needed that, for example families. We didn’t want to hear other people behind the doors. Feeling that behind the doors are strangers is little bit uncomfortable. Next time I will definitely send a request about it. On Sunday based on menu from my room, the room service should be open from 17:00 to 22:00. But they wasn’t answering phone. I came to the front desk and they told us that room service and restaurant was closed so we can’t have anything to eat for dinner.

Right around the river Rhine, this hotel blended comfort and luxury. The check-in process was seamless, with the staff greeting me with genuine smiles and efficiency and were always there for my support. The room I booked was a first-class room on the 16th floor overlooking the city skyline. It was well connected by trams and buses. 7 stops were Koenigsallee and 9 stops for the central station. Earlier check-in or late check-out costs 10 Euros each

The air-conditioning system wasn't working. When I checked with the reception, they said that they did not expect summers to come that quickly. Someone from the housekeeping came inside the room without asking because he wanted to check if we had used anything in the minibar

The rooms are very spacious and clean. The Hotel is at a great location as well. I enjoyed my stay here with my wife and new born! :)

My wife and infant baby were stuck in the elevator for 15-20 mins., as the key stopped working!! Though everything was correct in the system, due to some confusion i was checked out 2 days before the actual date. after office when i came to check at reception I was told that it was due to some confusion etc. and that nothing needs to be done from my end. This was not at all expected!! Some maid who happened to travel to the lift helped my wife out. Before deactivating the card the hotel should check with the guest.

Room was big with everything we needed. Location was good, very quiet and easy to get to by public transport. Breakfast was great and available for an extended time.

The man at reception when we checked out was quite rude. I tried 2 different bank cards to pay the bill and neither worked. When my sister offered her card he gave her different instructions and her card worked.

Very friendly, helpful and welcoming staff. We were in Dusseldorf to visit the Christmas market and not only the staff but also at the hotel there was inof avialable about this. Hotel was very good quality; we had wonderful lunch and the location is easily reachable with public transportation to city centre.

The website stated that there would be a bath and I was looking forward to that; unfortunately the upgrade of the room was a room without one.

The staff are friendly and accommodating. They speak good English. I like the view of watching the sunrise. It was splendid and if there is too much sunlight, there is an automatic blind to reduce the sunlight. The rooms are quiet. Especially the cleaners are cleaning and vacuuming the other rooms, I can hardly hear anything.

It is slightly far from the city centre. It would be good if this hotel could provide a shuttle bus / van to the city centre. I put a "Do Not Disturb" sign at the door. Nevertheless, the cleaner still knocked and opened my door. This is a no-no.

Room was very modern and spacious. Bathroom was amazing and shower was to die for. Bed was super comfy. Espresso machine in the room and mini bar too. Would definitely recommend especially for the price point. Staff were very friendly and we even got a gift from sinterklaus on arrival a really nice touch.

Grand facilities, comfortable big clean rooms with a good view

The car charger had to be activated by the receptionist every time you want to charge your car. You arrive at 2am, go up find the receptionists, go down, plugin the car, go up again. Leave the charger on.

Amazing breakfast. The view from the room/balcony . especially because unknown to us there was huge fireworks display that day . from our 16th floor balcony that was a great surprise

The skybar. The view is stunning, but because lack of personnel it took more then 45mins to get a drink( they apologized and gave 1 drink free) but even after that with direct ordering new drinks when the previous order arrived it was long waiting.