It was a very nice hotel, wonderful food and friendly staff.

Charging of your electrical car. You have to register yourself first. It's not working with a normal charging card and afterwards you have to pay for a parking place for the when you are not using the accesspoint for loading. The places were many times occupied with cars who were not loading and they do not have to pay for the parking place.

I recently had the pleasure of staying at this hotel and it was an excellent experience from start to finish. The facilities are top-notch, offering a range of amenities that cater to a variety of interests and preferences. One of the highlights is the indoor pool and sauna, which provide a perfect way to relax. For those who enjoy water activities, the hotel offers a wide range of boats, from paddleboards to different types of boats. This variety ensures that whether you are a novice or an experienced water enthusiast, you'll find something that suits your needs. The dining experience at the hotel is also exceptional. Both breakfast and dinner are amazing, with a diverse menu that caters to all tastes. The quality of the food and the service provided by the staff truly enhance the overall dining experience. Additionally, the hotel boasts great views and an excellent location, making it convenient for exploring the surrounding area. Overall, I highly recommend this hotel for its outstanding facilities, delicious food, and prime location. It truly offers a memorable stay.

unfortunately, my experience did not meet expectations. The room I was given was described as having an "internal garden view," but in reality, it was situated directly in front of the hotel’s warehouse, resulting in constant noise, especially in the morning. This significantly impacted my comfort and overall stay. Given the price paid, I anticipated a higher quality experience. I would recommend addressing these issues to improve the guest experience in the future.

The view from our room was marvelous. The room was big, clean, equipped with everything. Good breakfast and dessert. Appreciated the snacks served between breakfast and dinner. Plenty of alcoholic drinks to choose from, good cocktails. I appreciated the private sundeck with sunbeds and that the SUPs and canoes were for free, as well as life vests and paddles. The self service bar was a nice touch too. Even though we discovered it on our own, since no one actually told us about it. Even if I did not use the service, I think it's cool they provide bikes for rental. I appreciated we received the Grainau Card, even if we didn't really use it. But a cute gesture. Parking with a lot of spaces, only for hotel guests.

I did not like the dinner sides. They looked very well, but were tasteless. I did not like that we were not given basic hotel info at checkin like the location of the restaurant and directions to the sundeck. There are no signs pointing to a certain direction either. They very kindly gave us all the information when we later asked, but I think it's normal to be told at checkin time. Extreme waiting time to enter the parking because of the car queue at the Zugspitze parking. (over an hour)

This was our third stay here and it again exceeded our expectations! The food, pool and spa facilities are amazing and the views are breathtaking. The kids outdoor play area and indoor kids club were perfect even in less than ideal weather. Even though it rained the entire time we were there we still had an awesome hike around the lake, got to sneak in a ride up to Zugspitze when it was clear, had cozy meals and an incredibly relaxing stay. The staff is also superb and what makes this place that much more enjoyable.

Nothing

Everything was perfect....the location, the room, its view, the breakfast, the dinner, the friendly staff - no complaints whatsoever.

The price paid for an overnight stay in low season was very high. In fact, the rate in April appears to be the same as charged during the peak season weeks of July & August, which I find very strange indeed. I would definitely stay more often if the price were more reasonable and judging by the scarcity of guests during the time I was there, I would suggest that some trial be given to substantially lowering the off-season rates in an effort to attract more guests. That being said, the lack of visitors made for a most peaceful and pleasant stay.

Location, immaculate, excellent food.

We didn’t get the room we thought we’d reserved and paid for.

Location is unbeatable! Simply stunning. Definitely go up the cable car. Lake is beautiful and hotel has SUP, kayak and canoes to use. Plenty of sun loungers. Indoor swimming pool and spa area really nice. Lovely robe, beach towel and slippers provided. Very nice food in the restaurant.

Lots of little annoying things like not being able to get into the car park until you’ve checked in (but nowhere to put car), no glasses for the water in the spa area, outside beach area being tidied away very early like staff want you to move so no chance to watch sunset, no explanation given in restaurant as to the fact it was a buffet (we were just left to guess - another guest explained to us where the best food was), no drinks menu or wine list provided at dinner, restaurant kitchen staff seemed impatient and waiting to finish. The paddle boards (SUP) were poorly maintained and very under inflated and therefore not safe. I explained to a staff member they needed more inflation but the staff did not seem to care and it was the same the next day.

Probably one of my favourite properties I've stayed in. Amazing facilities ranging from relaxation areas to wellness to the private beach access. Amazing design balancing modern and quaint aesthetic. Super comfy rooms and beds. Great food, amazing breakfast. Spotless everywhere. And super super nice staff always willing to help and give great service (absolutely not a given in Germany). Will come back for sure, highly recommend!

Nothing

I enjoyed my stay so thoroughly that I decided to add another night! The location is amazing, and the staff are friendly and helpful. The 3/4 pension really includes 3 full meals as the afternoon “snacks” were enough for lunch. I can’t wait to return!

Nothing

The lake is superb and the views of the Alps are astonishing!

I wasn't pleased with the pool water temperature for my Little one to enjoy more. I moved her off and on to keep a decent temperature on her body. My advice on this would be to have a set temperature based on the outside temperature or the lake's temperature to make it more comfortable for users.