It was clean. Staff are great. Location is 15 min to Rethymno, and 35 mins to Chania which I found convenient. Nearby, there is a small street across the road with plenty of restaurants and cocktail bars. It makes sense to take breakfast + dinner, so Half Board. Otherwise you are stuck in the hotel. AC was working, cleaning and laundry were timely and smiley. Close to beaches in the south of the island. Not far from Balos. Far but reachable from Elafonisi. Has bus stop nearby but car rent opens different perspectives of the island.

Have been to Hydramis 10 years ago and back then it was good 4 star. It is still 4 star, nothing improved or has been added to make it newly declared 5 star now. If you dont like pork you might be vegan for few days as they don't offer alternatives very often) Pool is still boring and small, feels like 3 star around there. Beach is nothing close to other beaches in Crete, not worth choosing this hotel because of private beach.

Good location by the beach, well organized and nice garden and pool. Friendly staff.

They asked for extra money to use the safe in the room. Seriously who does that? Simple unacceptable. The breakfast ends too early for a vacation resort and although great variety lots of basic things missing and quality could have been better. Toilet paper could not be worst quality. Not acceptable for a 4 star hotel.

The beds needs to be updated and also the bathrooms

The rooms were spacious and well designed for a comfortable stay. The pool area was nice. The hotel is right by the sea. Good breakfast buffet. Overall it was a pleasant stay. Very clean and the staff were friendly.

The mattresses could have been better, especially in the couch where one of the kids slept. The sea had lots of waves but it could be because it was mid October. Maybe in the summer it’s fine.

Reach and tasty breakfast and dinner Great pool, enough umbrella and bed at pool

Bed was to hard Entertainmant poor Rocky seaside

Variety and helpful staff

Pool bar food and service was limited

Not bad. Usual stuff. Very friendly and polite staff.

Could include local Cretan products.

Close to beach lovely staff

Place was well maintained and clean. A small balcony facing the sea was great. Staff at reception and restaurant were friendly and helpful. The beach is just at the back though lot of pebbles for first 10-15 metres into the water. You got the bus stop for buses going to Chania, Rethimno and Heraklion at about 200m. The road to the bus stop from Hotel is like a service road ( public road ) but no lights.

No kettle in the room as such no options to make that midnight or early morning tea of coffee. We had booked for breakfast only but seemed a wise decision as the food options for meals seemed to be the same each day and lacked variety.

The staff were incredibly friendly and helpful and welcoming The flowers were beautiful and well maintained The reception staff organised so quickly a double topper for our twin beds - amazing!

Beach is pure rocks A bit old Weak powered hairdryer