Lovely clean hotel with the room serviced every day with clean towels, and bed made etc. The breakfast had a vast choice with something for everyone. The pool was also good with ample sunbeds.

The majority of staff could have had more customer service skills - they were not very welcoming. There was also no atmosphere. There was an animation team but all they did was sit on their laptops all morning with no interaction with guests.

Very nice hotel very close to the beach (2 mins) and to the centre of Rethymno (old port). The staff did their best to make our holiday beautiful. Special thanks to Amelia in restaurant and to the ladies in reception! We stayed in the new building. The room was beautiful, spacious with big terrace. Good aircondition, kitchen, welcome drink and snacks. Breakfast and dinner were 5*. Pool area is very nice, and you can also spend your time in game room or in the gym.

The carpet in the corridor should be changed, it was very dirty. Toilets in the common area were not clean at all.

Awsum Location / beautifully newly built apartments and so spacious. Fantastic amenities, beautiful airy spacious common areas. Fantastic location directly opposite the main beach.

Pool closing at 6pm - didn’t really bother me that much but would have been good as an option. We used the app for the login / check in details but after that nothing - would be great if the app could be used for keeping residents updated for happenings for evenings etc - just a waste considering the time taken to download it etc

Everything was very good, food/service/rooms

Confusing system with check-in with App - not convenient at all. If you miss a button “Check-in” once you never gave a chance to make it 😀 And why should I Install app for check-in? If I don’t want/don’t have enough space on mobile?

Children's play room was very good however it was not enough ready yet. Children pool also was wonderful. Room cleaning was perfect. In the hotel was a doctor who helped a lot when our daughter got sick In the middle of night.

The pools were closed after 6 PM. For sure it was too early. Might be better if they close them after 8 PM. In children playroom was another small room where was not clean and it seemed someone slept there at night and smocked a lot of cigars!!!!

Very nice rooms, great breakfast and excellent staff. The pools looked lovely, although we didn't find time to use them. A really good quality large hotel with fantastic facilities. Close to the beach, a supermarket and several good restaurants.

The hotel is a 30 minute walk from Rethymno old town. It's along the beach so not unpleasant but it quickly becomes a chore. The immediate area is overdeveloped and quite busy with traffic, even in the off season and driving in and parking is inconvenient.

First off all the staff and representatives were very kind and helpful. Breakfast and dinner are very good with a variety of ingredients and choices. The kids pool was clean, the room was good enough for 2 parents and 1 child.

Room service wasn't every day.

There room I stayed in was in a newer building, I was large enough and clean. Good breakfast. Nice hotel staff.

There was a long way to go from this building to the reception, pool or breakfast restaurant, traversing 2 other building blocks. There were occasional problems with water supply (due to water company).

What I did like the most was the people and the general atmosphere. Every evening there was an event that captivated both the adults and the children. Everyone from my family wants to make a re-do in the future.

Not applicable.

The location although at first getting to our rooms in another building was complicated. Hafiz was a great help with our luggage. The food in the dining room was excellent. And Kyriakou made us - just as he did everyone else feel so personally welcome.

Nothing