Staff was very helpful and was waiting at the door for me, checked me in, took my luggage to upstairs at my room, sorted all my things to do, place of interest, transport, all by confirming with them via WhatsApp. Full personalised experience. My efficiency in this trip would be remembered thanks to so supportive team here. Incredibly pleasant, friendly and helpful.

Nothing

Friendly staff with Roshni standing out as especially helpful. Location is ideal and the hotel is generally well maintained. Breakfast on the roof was a great way to start the day. Quiet streets and loved being able to look across to St Francis Church. The downstairs restaurant was excellent. Also, just round the corner from Idiom Books, which is worth a browse.

The room interiors could have been cleaner. I had to wipe down the inside of the wardrobe before using it. Also the fridge hadn’t been cleaned since the previous guest had left. Smallish points but something most guests expect to be taken care of. Breakfast was good if erratic; no fault of the staff but because some days we were the only guests.

We stayed at Hotel Arches, Fort Cochin in late March, 2025. Very nice staff and a great location for easy walking around the town. Room #202 was a pleasant, clean, large-enough room with a large bed, bedside tables and lights, 2 rattan chairs with a table, a wardrobe and hangers, a luggage shelf, a refrigerator, and a long dresser. Wet bathroom, but the shower curtain helped to keep most of the water away from the rest of the room. Nice toiletries. Daily cleaning if you want it. 2 bottles of water a day.

It was very pleasant to have breakfast on the rooftop however it'd be a good idea to change at least a few breakfast options every other day or so. And maybe offer pots of tea instead of small cups, and better bread.

Was a pleasure to stay at Hotel Arches, they helped me book tickets for the shows and the location is fantastic. Room service available, great area on the roof terrace for breakfast - watch the eagles fly around while you sip on good quality coffee. Shoutout to Godsun the night watchman who was a true gent.

If I had to nitpick, the view from my window was just the wall of next door, but i didn’t stay there for the view - I stayed for the location and comfort/value. Other rooms have better views and some also have a balcony

Friendly staff Location Bed Rooftop breakfast Restaurant Noting other reviews- showers do run cold - but only initially, then after couple minutes really hot. No lift is no problem as 3rd floor is top floor Breakfast officially starts at 8, but can get in little earlier if necessary Our fridge was off - fitted new one that day Power goes off now & again but literally for a minute max If you need help - ask! Staff very responsive

Outside noise at night from kitchens each night, but not late

I was very pleased with my stay at this nice hotel. The hotel is well located in the central area of fort cochin ideally placed within walking distance of all the sights, ferry to ernakulum (approx 20mins walk) and restaurants and cafes but it is very quiet. It is nice inside with a heritage feel with wooden furniture and the reception staff were very helpful including booking me an airport transfer from the hotel early in the morning. The room was large and well appointed with kettle, tea and coffee and good sized shower. I stayed here three nights and always felt safe as a solo female traveller and would go back.

Nothing.

Nice location and rooms are good. A/C worked well and the staff were friendly. Cleanliness fine and it was good value.

As is often the case, the pictures you see on the listing are not quite the reality. Lower your expectations somewhat. The hotel feels a little more dated than is advertised, but is still charming.

The property is well located and the rooms are well equipped. The attached restaurant is fabulous and serves scrumptious North Indian fare. The location is the real star here though - you’re literally a walk away from every possible destination and there’s great Uber connectivity in case you want to travel somewhere further away. This is, in our experience, probably the best experience you can have on a budget in the area.

The rooms were not properly cleaned when we’d checked in and the shower pressure was abysmal. The front desk while helpful was a bit lethargic and hands off - would have liked to see them be a bit more involved.

Location,wifi,breakfast,aircon,modern bathroom,friendly & helpful staff,Library books,Christmas tree,Housekeeping,Wall Paintings,Traditional Wooden Furniture,Fort Kochin Heritage area,suggest a welcome drink.Bathroom toiletries.Bottled Water in room.Transport available by taxi/uber/tuk tuk.

Blackouts,unstable wifi,Restaurant menu should have more Int.choice,Fruit Juices should be served cold.breakfast should start @ 0700 .no mineral water available.

We had a lovely 3 night stay here . Nice heritage style hotel. Big comfy beds. Nice and quiet at night. No noise from the street The staff were very friendly and helpful, nothing too much trouble. Location is great, so close to everything.

The only thing was that they were doing some maintenance work in the hotel so it was noisy during the day but I don’t know when that work will finish . We were out most of the days anyway , lots to see and do !