Check in was quick in spite of it being during rush hour. Fortunately, I got an upgrade and was given a cottage. Room was spacious and clean. Breakfast was good enough. In the evening, complimentary tea and coffee along with snacks of the day were served. I would like to compliment the chef for making the food super tasty. Surrounding was so beautiful and gardens well maintained.There is an activity centre, library, gym,pool, cycling etc. Guests are given a free boat ride too. Thoroughly enjoyed. To sum it up it was Serene and Peaceful!!!🥰

In the cottage complimentary drinks and snacks were placed but somehow the person who took us to the room never felt the need to inform us. Only at the time of check out I got to know. Not that it made any difference but isn't it the usual norm to let the guests know what they are entitled to? I remember the snacks had the label that if the seal is broken it needs to be paid for. Well, if it is complimentary then it should be labelled accordingly.

An Exceptional Experience at Backwater Ripples From the moment we arrived, the staff—especially the restaurant team—left us speechless with their warmth and professionalism. Their service is truly world-class; they set a benchmark for what hospitality should be. The food at the restaurant was absolutely divine—every dish was a burst of authentic flavor, prepared with care and served with grace. Words fall short to describe the experience; it's something you have to feel for yourself. The Ayurvedic massage was yet another highlight—deeply relaxing and rejuvenating. The swimming pool and the breathtaking views of the backwaters added to the magic, making it a perfect blend of luxury and nature. I’ve stayed in renowned 5-star chains like Crowne Plaza, Holiday Inn, and Marriott, but Backwater Ripples stands out with its soulful charm and unmatched service. It’s not just a stay—it’s an experience.

Bed. It was twin bed and also not very comfy

It's a place with positive energy, fresh vibes, and stunning view. We booked a Premium Lake View Room and Family Duplex Suite. Family Duplex suite had ample space. A private ait out area. The top floor had its own toilet and shower, which was thoughtful and super handy, also its own sit out area, apart from the bed. Premium Lake View room had a stunning view from the room and balcony. A special shout out to the staff. Every member of staff was helpful and had a super pleasant personality. Hope they can keep this up. Wide variety of food options during breakfast, lunch, and dinner and the food tasted simply fab. Every dish was top-notch. We were travelling with kids, and their games room and bicycles were brilliant. The swimming pool is well maintained and clean. Perfect place for a getaway. Ordered 4 cakes for DD's birthday, and the cakes were so delicious. Thank you!

For a 5 star hotel, only water bottles were provided in the rooms, with no refreshments or other drinks.

Superb location, superb room with excellent amenities. Great bed , superb cleanliness About Service - really great. Testy and veriety of breakfast which is plus point. They given me free boat service, evening special Free snacks and tea which is at the lake side. All are really nice.on first day .

They don't have combo dinner so need to order items wise which is very costly. I am belongs fisherman family in mumbai so I was order king fish fry but what they served that was not king fish(surmai). Felt upset and thrown out . It may be calling king fish in kerla side

the villa location and look is superb. it's photography type villa with green trees and lake facing

everything was great except Air conditioner out door unil was fixed outside of bed (only wooden Wall inbetween) so whenever Air conditioners runs . the oud door unit noise was coming inside the room specific on the bed . not able to sleep proper in night as everywhere silent but Aice noise was there. advise to the facility, shift the out door units to little long from the bed so that noise will not come inside.

Very friendly staff. Clean rooms. Amazing grounds and well kept property. All facilities were as advertised. Breakfast was nice. The weather didn’t allow us to use the property amenities but they were plenty of activities to do and relax. The butterflies around the garden were amazing!

Be prepared for a long drive to get to the property. Narrow roads and not very clear directions. The recreation center could use some TLC. There was strong musty smell in the library. Would be good if it’s kept air conditioned. Games and ping pong table all seemed like had been affected by the humidity. The open pagoda idea is good but the weather may not help!

This property had everything you could ask for Grounds - kept perfectly Pool - clean, attended with excellent service - nice towels and beds Restaurant - good choice of food, wonderful staff and excellent standard of food Afternoon tea and sunset boat trip are a lovely end to perfect days by the river. Spa - treatments are fantastic and staff lovely Reception - all staff are kind and professional. Nothing is too much trouble they go above and beyond throughout the hotel.

Wider selection of soft drinks would be nice. Whilst we understand there is no licence for alcohol mocktails would be welcomed.

The staff there was wonderful and so accommodating! We booked a very large family group in a few different rooms at the last minute and all the staff were very kind, competent and helpful. The facilities and views were great as well, and the food in the restaurant and chai high tea was delicious

Wish we knew it was a dry resort but I think that is due to the state laws only providing licenses to some resorts - so not the fault of the property, but something for guests to know.

Staff is excellent, cooperative, coordial, polite, prompt. Location is beautiful. Any food ordered is freshly made, which is a very good sign.

To become 5* it should improve a bit of its existing facilities, taste of food example for breakfast buffet- taste is not something to compare for the price/being called 5*. AC in the library (which does not work, but needs to be repaired), WIFI does not work well everywhere. hence the price is high for these all facilities available. It should be bit more reasonably priced. Food quality is fine, but price is bit overpriced. Free snacks at 4-5 pm could be bit better in taste.

The staff were very helpful and attentive, particularly the staff at the restaurant and bar. Best shower set up of any hotel we have stayed in.

There seemed to be a disconnect between how booking.com displayed options and the options at the hotel. We asked for a room with three beds for three adults, but the third bed option was either a cot or a sofa bed. Property did its best to accommodate. Change of breakfast options would be good.