Friendly and welcoming staff throughout the hotel - from Reception, Spa, Housekeeping, Restaurant - everyone had a smile and were happy to assist. Excellent level of cleanliness. Thank you all! I had a very enjoyable stay. Location is perfect, just a short walk to centre. Highly recommended for a comfortable base to explore Munnar.

We liked the location, the service from the staff, the excellent restaurant with buffet options for breakfast, and mostly ala carte for other meals. The toilets are particularly clean and functional even though it lacks natural light. We had an ambience room with windows on two sides

The rooms are rather small, but that in itself would not have been a problem had the wall on one side not looked marked and somewhat tatty. The pillows were too bulky, and we would suggest they offer pillows of different heights to suit all tastes and body dispositions. The lighting in the room could also be a little more imaginative. Over all, the rooms need some freshening up. The foyer furniture also need some refurbishment

Well positioned for Munnar and easy access to local attractions. Tours available from the hotel, but we had a specific itinerary in mind, so booked a private taxi to drive us to the places we wished to visit. Hotel staff are courteous and welcoming. Room was spacious enough with huge, comfortable bed, and seating area. Opted for a room with a small balcony, which was lovely- overlooking the river and the tea plantations on the hills beyond. The large windows on two sides of the room created a light an airy feel, and the windows could slide open to bring the sounds of the wildlife into the room. The large ceiling fan was very efficient, if a little noisy, but I was so tired I could sleep through it without any difficulty! Room service was excellent, and breakfast in the restaurant, included in the room price was also perfect- wonderful variety of Keralan breakfast dishes

The plug sockets, light switches etc were rather mucky- and would benefit from a good clean between guests

I had a fantastic stay at Grand Plaza Munnar. The staff was incredibly welcoming, and the room was clean and comfortable with stunning views. The food was delicious, especially the breakfast buffet. The hotel's facilities, including the spa, were excellent. Highly recommend this place for a relaxing and memorable stay in Munnar.

I Dr. H.M.Nowshad Ali khan stayed for 5 days at Grand Plaza Hotel -Munnar with my family.. really the stay was amazing .. As we went in peak vacation time , price was bit high . But we really enjoyed the stay . The hotel. restaurant, rooms and other amenities are neat and clean . Especially the staff support / hospitability was good . We Like the backyard where there is a flowing small river .. its at the center of Munnar old town where you can find taxies and shops easily

We feel the room sizes is bit small compared to other hotels which we were stayed earlier in other places. May be this is due to land rates ..

Location Room overlooking river 208 Food good choice

Road outside poor Nowhere to sit outside - garden

This hotel is a very good choice for Munnar. It's just outside the centre of town so you avoid the noise and terrible air pollution. The bus station is a 5 minute walk away. A tuktuk to the centre cost 50p. The staff here are helpful, cheerful and friendly and we enjoyed the free, daily cooking demonstration. Ask for a corner room at the back, overlooking the river, these rooms have better natural light and a small balcony. The rooms were clean and comfortable and the food is good. Toast, eggs and cereals available if you prefer a Western-style breakfast.The hotel has an excellent laundry service, which wasn't advertised, but you just have to ask. Laundry was returned the same day. Rooms were cleaned daily, on request.

Nothing, except being woken early, by what we thought was a person whistling really loudly outside. We couldn't work out who was being so inconsiderate. Turned out to be a Malabar Whistling Thrush!

We had a lovely stay at Grand Plaza. The staff are all very helpful and friendly especially in the restaurant. We ate in the restaurant for three nights and each evening the head waiter asked how spicy we wanted our food and each evening it was perfect. The room was a little tired but everything worked and was a very quiet location overlooking the river. The bed was very comfortable and we liked having a kettle to make our tea. The hotel is situated in Old Munnar but there are plenty of Tuk tuk to get us around when we needed. Overall a very nice stay and we would stay there again

Very nice staff at the reception and restaurant. Breakfast and dinner were good. The room was clean. Walking distance to the Centre

The room needs to be refreshed.

The location was great,a very special thank you to Ajo for assisting us many ways especially making our stay as comfortable as possible and also my gratitude to the restaurant staff especially Sitbaza the young lady not sure about the spelling and Rabil,the food was really delicious.Will definitely revisit

There was nothing I didn't like