Each stay at this hotel offers a unique experience. This time, I required an early check-in, and the Front Office team, Athira and Riwash, did a phenomenal job accommodating my request. Throughout my stay, the rest of the Front Office team - Shali, Ankit, Shahina, and Devika - demonstrated exceptional customer care. Devika, in particular, with her captivating accent, left a lasting impression. The breakfast spread was outstanding, featuring many of my favorite items. The entire breakfast staff, under Binshad's leadership, provided exceptional service, offering warm welcomes and genuine smiles. I was assigned a comfortable room on the 5th floor with an excellent view. The hotel's location provides a unique experience as soon as you step outside. The hotel offers a perfect blend of amenities and experiences. I attribute the uniqueness of my stay to the hotel team's dedication and diverse cultural background. My rating reflects my positive experiences and interactions with them. I'm expecting my third visit soon.

Absolutely nothing comes to mind

Room was spacious, clean and comfortable clean linens were present. coffee/tea ingredients in the were sufficient. Toilet/bath was comfortable, clean and had sufficient toiletries. baggage storage et were sufficient. The reception staff were very polite & understanding. The other hospitality staff were very polite and service oriented. The location of the hotel is very comfortable with easy access to all important spots. Since it is in MG road it is easily approachable. The quality of food served was very good. In short it is higly recommended for safe & comfortable family stay.

Wish to mention few thigs that would enhance the functionality of the room. 1. The room lighting was not up to required level. It has to be enhanced 2. The plug points are not sufficient to operate Laptop/cell phone chargers. This could be enhanced 3. An additional towel could be placed at the entry door of toilet/bath to prevent slipping

1) The breakfast spread was amazing, with most items being among my favorites. I would rate the service four stars. 2) The room was comfortable, and I couldn't have asked for more. 3) The location is a place I would love to revisit repeatedly; it offers a perfect blend of everything imaginable. I believe the hotel team's contribution makes a significant difference. My rating is entirely based on my experiences and interactions with them. The Front Office team (5*), Check-in process (4*), Wi-Fi (4*), Room (4*), Breakfast (4*), Swimming Pool (4*), Gym (4*), Spa (4*), Security (4*), housekeeping (4*), Location (4*), Hotel transportation (4*), and check-out process (4*).

On the first day, while enjoying breakfast, I was disturbed by another guest's loud burping. I found this behavior unpleasant and had to leave before finishing my meal. I believe the hotel management could potentially improve the situation by providing guests with a brief overview of table manners during check-in, perhaps accompanied by a visual reminder in the room.

Very close to the town centre. The room was big and excellent (28 sqm2). Good value for money. The hotel will charge 2000R for checking in before 12 noon although the room is ready. So I waited in the lobby until 12 noon. A lot of banks and ATM machines nearby. Very good exchange rate when taking money out with CHASE card at ATM machine. SPACE barbecue restaurant near by was very good, and very good price.

The lifts are very small. 1 lift big enough for 1 people and another lift for only 4 people.

Staff are good and polite and Responsive to every request and all requests are mostly met. Cleanliness is maintained. Overall i am happy with the hospitality.

Power points for Iphone chargers not avalaboe. However the front desk people have provided adopter immediately on request. Food quality (Taste) can be improved and more number of items in NV have to be provided.

The reception staff were exceptionally friendly and helpful. I was upgraded to a lovely suite when my category of room was fully booked. They arranged a trip for me to the Southern tip of India when the company I was meant to go with let me down at the last minute. There was a really good choice for breakfast.

Everything was good.

Clean room. Good buffet breakfast included in price.

The AC thermostat was not working ok. Had to call housekeeping for towels and soap. The electric sockets for phone chargers were not conveniently located. Only a maximum of 2 devices could be connected to the WiFi. The WiFi network was unsecured.

I was expecting typical Kerala food in the breakfast and it was there. But it could have been better in terms of variety, taste and bit more warm

The lobby could look better. The bar was bit crowded with local crowd. Missing service as hardly two persons trying to manage the slightly crowded bar

Been to the hotel after 15 years and they have maintained well. Though a little old fashioned rooms but spacious. Good food for dinner and breakfast buffet. Rooms were comfortable and with good air conditioning. Staff were extremely helpful.

Should open up the rooftop to family dining too, keeping it only for bar and snacks robs you of excellent space for relaxation in the open specially for dinner.

The hotel and the room were excellent. The facilities in the hotel were good. The location of the hotel is close to the city centre and all the places of interest were 10-15 minutes away.

The swimming pool was heavily chlorinated and the food at the restaurant was average.