All good except reception girl

Reception Girl is worst she don't know the work ethics her language n expression are really very bad she is the worst Receptionist I have seen ever she dont how speak with guest we paid unnecessary because of her attitude she even dont know the hospitality..I suggest management of hotel give some good training to her or it will be difficult to do hotel business I never suggest dis hotel to my contacts geniuelly speaking I was dispointed.

Everything in the room worked, including the hot water. The Wi-Fi speeds were good. The room was spacious. Everything was clean. The rooftop swimming pool was about 10m and clean. It was nice swimming at 6.45pm and seeing the moon.

The Wi-Fi password is changed every day! This is crazy and requires you to phone every day to ask for the new username and password. The change happens at various times of the day. So, you could be using the internet then suddenly lose connectivity. This is unnecessary. The swimming pool's closing time was inconsistent. One person said 6pm, another 6.30pm but on one day I swam until 7pm. On another day, it had shut before 6.30pm.

It was a wonderful stay here! Everything was great and I can't find any issues:) Very clean comfortable spacious room, with all amenities you are looking for. Good breakfast with lots of choices (you can order eggs of your choice and take a black coffe which is not very popular in other indian hotels). Location is very good, between train & bus station on the south and big park, zoo, historic churches and museums on the north. The staff is very nice, kind and helpfull and they really helped me when I need it so I'm very grateful:) Overall, highly recommended hotel to stay in the capital of Kerala!

This is one of the best hotels I have stayed in India. Not only is the hotel beautiful, but the Staff is so helpful and friendly. I was recovering from a knee sprain, and on crutches, and All the staff went above and beyond to help me. They even got me a room close to the elevator and even the doormen assisted me. Theres 2 or 3 restaurants and room service. The food is amazing. Theres so much variety. Theres even a gym which was great for me. All in all, I love this hotel and the people who work here. The price is reasonable for the luxury rooms. AND oh yeah. The bed! So comfortable like a cloud !

If there were any problems I called the staff and they fixed it! I had a wifi issue and they sent a technician who fixed it within minutes.

Enjoyed our 2 nights, great location for central Trivandrum and seeing the temples and markets etc. Very close to the State Parliament buildings and easy to find and wonder around from here. Staff were very helpful, particularly liked the on-site bar and the very friendly and helpful bar staff. Nice pool on the roof and good on-site restaurant. Would recommend as a great place for a couple or so days in Trivandrum if you’re wanting to see the city sights rather than the airport side.

Pool could do with a bit of TLC and room furniture/blinds/curtains etc a bit more attention to detail and cleanliness.

Centrally well located in TVM. Staff, cleanliness and food are exemplary. Staff (Front office - Lekha, Padmakumar, Abdullah in particular and as a whole including restaurant, in-room dining, house keeping and front-office etc) are very friendly, courteous and offering very good guest services. They are doing their very best.

WI-FI service certainly needs to be strengthened. System to prohibit guests smoking in room needs to be in place and monitored. Looks corporate guests are heavily violating on above, un-checked. Branded beverages prices are way too high. Aquafina water costs Rs 50/Ltr (MRP on bottle reads Rs 20 nett) + taxes and Pepsi Rs 60+taxes (Rs 84 !!).

The staff are exceptional very helpful. The rooms are a great size though we did have a deluxe executive room. The bed was comfortable and the furniture was lovely. The bathroom was clean. The pool on the roof terrace was clean and a good size. The restaurant on floor 7 was fantastic and the girl waitress was absolutely marvellous. I would definitely recommend

Breakfast is a bit lacking for the western palette. But they did have bread for toast and beans and eggs so we were OK

Great location. Very near and accessible for public transport or taxis or auto rickshaw Friendly staff and easy checking or checkout. Good reception staff and collected several of my parcels. Good sized room and bathroom and clean. Decor a bit old and furniture getting a bit old. Good restaurants and good food

Decor needs modernising. Furniture needs modernising

Room was spacious and clean. They have free valet parking at site. They were courteous to give free fruits and water bottles in the rooms. Upon request they also provided free blankets. They have a good rooftop restaurant with nice food and drinks. Breakfast buffet menu was decent too. The swimming pool was neat and clean.

Renovation works were ongoing but this seemed to be a temporary set back. No games or play area for children. I hope they will add something in future.

Excellent location close to Thambanur Train station & secretariat, big room, excellent toilet, roof top swimming pool in good condition, did not opt for breakfast, excellent hotel Malika just opposite, super food at value for money prices, for breakfast & all meals.

Room faced wall of neighbouring building