The hotel is like walking into an art museum, the gardens and pool beautiful and the garden villas amazing. The reservation desk staff are exceptional, I needed to change the booking and they made every effort to accommodate our changes. Highly recommend

The hotel is beautiful and full of history. Its location is amazing as it is just some steps away for Canggu beach, also in a street full of nice bars and restaurants. The hotel food is delicious, although a little more expensive, it is really worth it, in Europe you don't get this quality for the price. The staff is extremely helpful and nice, they are super friendly and welcoming.

Our room had a big leak on the cealing which cause one of us to get water in the face while sleeping pn a rainy night. I did told the staff but they didn't do anything about it. Make sure to check your room before you settle.

Tugu is amazing. Staff is extremely friendly and helpful with what ever you need. They have some of the best restaurants on the beautiful property.

The room key can be difficult to transport the key. You’ll need a small bag to carry it.

Staff were amazing and so friendly, service was surpreme. The breakfast was fantastic and the free afternoon with treats was a delight, either served in room or by the pool. Great location, very close to the beach and many restuarants. Was sad to leave and would happily stay again.

there was nothing to dislike. everything was amazing.

Everything! The grounds are absolutely stunning - so beautiful to get lost in. Very close to the beach and easy walking distance for everywhere in Canggu. My room was stunning, with an unforgettable bathroom! The pool is an oasis. Breakfast options are varied and all delicious. The beautiful spa and amazing treatment options were fantastic. All the staff go above and beyond to make you feel at home and are so welcoming and friendly and the traditional Bali dancing on Thursday nights is incredible!

Nothing! Everything was perfect

Beautiful special hotel. Nice pool, great roof top terras and the best breakfast.

No gym, and I thought it would be on the beach. It is close but not directly on the beach. Opposite a busy nightclub (but noise in room was okay)

Amazing theme, Amazing Ambience, Amazing Staff

Probably the most interesting hotel I’ve been to, in terms of its architecture, design and decor. The hotel staff were the most professional and nicest I’ve encounter in my several weeks travel in Bali and Indonesia. The room had almost everything you need (amazing bathtub!), and we could have easily stayed longer if we could. The traditional show each Thursday evening shouldn’t be missed. There are also Yoga classes, a tour around and Spa which we didn’t have the chance to try but looked good.

Not the hotel’s fault but there’s a loud music from the beach club during the night is quite bad, we could still hear it with the earplugs and basically you can’t sleep until 01:00am when the music finally stops. But if you like going out at night and don’t mind sleeping late then it’s fine. Other minor things were the bed mattress which wasn’t entirely balanced and was lower a bit on the right side of the bed creating some back pain the day after, and the bathtub’s plug which was difficult to remove (would be good to add a handle or a string to it to help pull it out) after finishing a bath. But none of these are enough to take off points as it was still a great stay overall!

Traditional hotel Super lovely staff Villa with private pool was gorgeous Room was beautiful super comfy bed !!! Location Breakfast was amazing Outdoor Private bathroom Japanese restaurant 10/10 Afternoon tea included for hotel guests . The rooftop was great Nice big outdoor swimming pool

Some renovation at the time but not too disruptive

The hotel is sublime. Our room was exceptional, vast with its own pool. The bathroom was out of this world- a thatched awning surrounded by a moat of goldfish. A large, tiled, sunken bath with cascading shower above. We were treated like royalty and didn’t want to leave.

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