We booked massages at the resort. The masseuse was coughing all the way through the massage and facial . My husband and I now have COVID. The staff should not be working when not well.

Our room was the executive suite. The ocean view was so lovely. The air conditioning was pleasant. Shower water pressure lovely, bathroom was huge, with plenty of toiletries available. The breakfast was fresh, plentiful and with an expansive range. Great location: could not get closer to the beach or beachfront bars, two shopping centres nearby, plenty of traditional stores line the surrounding streets, mini marts and day spas close by. The staff are so helpful and friendly. They are constantly cleaning, gardening and maintaining the property. Three pools to choose from with great food and drinks available at each. Pool towels readily available, so you’re never without a dry towel. Shady spots and lounge chairs available at each pool. Meals at the restaurant were lovely and well priced.

Temperatures were in the mid thirties during our stay, the sun heated the water in the pools, making them less refreshing.

Hotel location is fantastic, right in Kuta close to shops, restaurants and beach. Walking distance to everything. Great facilities with 3 pools and plenty of room options.

Buffet breakfast - I did get food poisoning unfortunately from breakfast but that could happen anywhere. I would still stay there again. Pool opening times was limited, in the Bali heat it would be nice to have a later swim the pool hours were 10am to 6pm.

The very helpful friendly staff in all areas are the reason we continually re book.

We found the bathroom tiling in the shower area and hand basin is in need of grout removal and resealing to prevent the current leaks and mould buildup. A better facilitated change room and toilet is needed for the pool areas to provide a dry hanging area for your clothes while changing. The breakfast area and selection could be more interesting ( a little TLC)

We always get the Buffet breakfast included in our cost. Breakfast is and lots of variety. After about 3 or 4 days though we tend to skip brekky and wait for lunch as you kinda get sick of eating the same thing. Dont get me wrong there is a huge selection but you miss the Aussie food

Nothing not to like, the beds are a little hard but not the worst i have slept in

From the time we arrived at the Grand Inna Kuta until the day we left, we felt so welcome. The staff were amazing, always friendly and so very helpful. I was unwell one day and l didn't go down to breakfast, the staff ask my sister where l was. On my sisters return from breakfast one of the staff accompanied her with a plate of food.

Staff were absolutely amazing. Location was perfect. So good to have the 3 pool options plenty of space to relax by the pool.

Property is looking a little run down in parts example tiles missing around the pool bar and in pool it self.

Staff were great, breakfast had everything you would want, hotel in walking distance to shops beach and restaurants. Spa was great, and with the discounts it was as cheap as on the streets. Restaurant/room service menus lots of choice. Shower was not in a bath which is good for elderly people, but it was slippery

The beach was unswimmable due to the rubbish, fireworks every night, till midnight some nights which was nice unless you were sleeping. Swimming pools difficult to get out of for elderly people. A rail for older people to hold onto while walking down/up the steps would be useful as they are unable to pull themselves up on the silver ladders.

Everything was great There are three pools heaps of events on (a daily food market out the front for dinner plus pool parties ect) The rooms are beautiful and very spacious and the staff are lovely Breakfast was good if you prefer to have mainly western options

The only downfall which I’m noticing a bit more in Bali is that you can’t leave a card at the front desk for room changes (most hotels allow this such as the Bintang resort) with this you have to pay out of pocket upfront - found this out when asking for a coffee at breakfast (did not take cash down to eat as it is usually on offer by staff and at stations Also I believe they won’t be continuing the turtle releasing as per the previous owners :(

Breakfast had a good variety of foods, location was excellent and right on the beach where you could walk along the beach on the new pathway. Room was good size, clean and there was access to any one of the three pools on site. Staff are very friendly and only too willing to help.

We had the deluxe room and there was no balcony to sit outside and have a few drinks and enjoy the beautiful evenings. The lift was broken so we had to go around to the other side of the hotel to get our suitcases up & down. The hotel needs a bit of maintenance, and there are only 3 TV channels that you can watch (which was really annoying) in English, the rest were in other languages. International TV channels need to be made available, especially for young children when trying to calm down ready for bed. (to be fair, it was the same in other hotels too, apparently its a contract issue). Free airport pick up is lacking at this hotel (they charge IDR 300,000 to pick you up from the airport), and a blue taxi cost us IDR 60,000 to be transported to the airport.