The hotel was a lovely tranquil please to have a relaxing holiday.

The beds definitely need more comfortable mattresses for the double beds. Our mattress was to hard for me to sleep on without pain.

Excellent location and grounds.

Upon arrival, villa wasn’t ready at advertised checkin time. We had to sit and wait for over an hour in the heat At reception- weren’t even offered a cool drink whilst waiting

Having time away from the business of life. To walk through the grounds and share in the culture of the life of Bali. Bringing the old and new in a respectful manner. Staff helpful but not sure 🤔 if all communication was understood.

The gap and physical location between receiption and the eating area. Beening able to communicate to both from the location of my room. Feeding of cats within the grounds. In the past been a dog issue can see the same happening with cats. The impact on cats on the local environment. Amazing story / history of the 3 Brothers hotel. Staff did not know - maybe could be written up so visitors can read the story and journey of this hotel in the life of the Bali culture.

Location is fantastic breakfast was delicious

Bed was so hard and after 14 days it was horrible please buy quality toppers. Hot water was a hit and miss barley warm would have been better and the pressure was also hit and Miss. A second pool would be great KIDS POOL. More sun chairs . Service from the swim up bar to guest lounging around pool would increase sales. Staff members cleaning up around the pool side would be good . Not just at the end of the day. Music around the pool would also be nice. Bar staff spent to much time just standing behind bar talking with kids and other staff.

Rooms were large and our suite size was verycomfortable with lovely outdoor shower area. Has to close curtains or it was visible from outside the room breakfast was good with daily variety inc fruit and cooked options. Ituitu Restaurant Staff always nice and helpful... Pool was nice with bar service from about 11am until 5pm which was convenient.. Great location for walking to beach for drinks and sunsets... Good local laundry service options LOCATION is good for Legian beach, restaurants, shopping and markets Walking distance 1.2 KM to Bintang Supermarket.

Biggest common gripe was unable to book food and drinks from Restaurant or pool to the room and pay on settlement... some of the stairs and paths are quite worn and serious to elderly as trip hazards, Pool has several and lots of loose tiles tha could be quite sharp

Jacuzzi once it was cleaned and private pool

Security at reception accused us of drinking two beverages from the bar fridge. We didn’t even drink their items as they are cheaper at Circle K etc we only drink bottled water.. they refused to believe us even after accompanying them to the room and indicating we don’t drink sugary beverages. .. I was an embarrasing and humiliating ordeal that spoilt our stay and respect for the staff. We are honest people and it was the principal of being accused not the cost of $5AUD drinks

Great location, beautiful gardens, lovely pool, great food and service.

Not enough seating around the pool.

The property is huge, but our room was at the end of one of the buildings & was secluded & quiet. The room itself is also huge, as is the outdoor bathroom. The pool was refreshing & well-maintained, & it's always nice to have a swim-up bar! The location is excellent, very close to the beach & great eating/shopping places. Breakfast is included at the adjacent Three Brothers Inn, but any other purchases, including at the pool bar, need to be paid for separately from your hotel bill. Clean pool towels are readily available. Staff happy to accommodate any requests such as a bottle opener & knife for cutting up fruit in your room.

A larger fridge would be good, & perhaps a change to refillable soap/shampoo containers rather than single use plastic bottles

Loved that it wasn't a multi story hotel. The gardens are amazing. Our room was huge. ALL staff were so friendly. Breakfast was delicious. Coffee was devine

The only one thing I would say was a bit of a problem for me was the ladder getting in and out of the pool. The second step spins around. But that's it. Just needs tightening

I stayed in a one bedroom villla with pool and spa. The pool and spa were clean as was villla. Great Bed nice sheets. Great looking bathroom.

There were issues with the spa slow to fill and then emptying but this was rectifying by the friendly staff. Shower didnt drain well. I got the option of floating breakfast or breakfast at the restaurant. One day I asked for floating bfast in room as weather wasnt permitting floating. Everything looked amazing and tasted amazing but unfortunately was cold. A little disappointing but hard to get it warm to room from restaurant i guess.