excellent breakfast, accommodation with private pool, large space in the villa, staff, catering

Swimming in the sea is not possible, algae on the shore. You have to go to the beach 100m further where the seaweed is removed by the staff every day at low tide from the sea. It's a shame that the hotel manager probably doesn't consider this important. But he should realize that Europeans come to Bali to swim in the sea.

The Royal Santrian is a peaceful and luxurious retreat, the property and the villas are magnificent. The gardens are meticulously maintained and look beautiful day and night. The villa is enormous with dark wood furniture, marble and stone features. The bathroom is especially beautiful. The private pool is perfect, with a beautiful tile making the water look very inviting. This property would suit those looking for serenity and privacy. There was no annoying loud music being played at the beach. The beach is very nice, no surf on the shore break (Dec-Jan), so really good for swimming laps at high tide. Staff are obliging and friendly and go out of their way to ensure you have everything you need. The restaurant staff were all very lovely and professional. The housekeeping staff took quiet notice of what I might need or like and made sure to update the room (laundry rack, extra water, changed the flowers, put fresh frangipani on my villa doorbell). They were my favourite staff, although the pool and beach staff were also very nice. You can borrow a bike and ride it along the beach path past all the other resorts. Upon returning, you can see that the Royal Santrian has a very high-end feel and presentation about it. The outdoor pool looks stunning when viewed from reception, you can see all the way past it to the beach, through the palm trees.

I would have preferred a buffet style breakfast rather than a'la carte. I understand this could be wasteful with only 20 villas and people often ordering breakfast into their villas, however I do think that the fruits, breads and cereals could be buffet style. Toast - Not the best. Thin and not toasted. More like stale bread. But I will get over this as the mei goreng, sushi and teriyaki pizza on the main menu were delicious! The breakfast croissants were also very good. Egg - the standard serve in any hotel, restaurant or cafe I have been anywhere in the world is two eggs. Serving only one comes across as cheap, which lets down the hotel that is so luxurious in every other possible way.

Absolutely loved our stay at "The Royal Santrian"! From the moment we walked in, we were greeted with warmth and professionalism. The bespoke welcome, attention to detail in the villa was remarkable – plush amenities, breathtaking views, and a level of cleanliness that exceeded our expectations. The manager Restu and the staff (especially Resdi) went above and beyond to ensure our comfort, the professional SPA was amazing and the dining experience was a delight with a wide array of exquisite dishes. Highly recommend this exceptional hotel for an unforgettable romantic experience!

In one word "amazing"! The warm welcome fully in Balinese style, the easy process of checking in, the service and personal approach, alway with a smile, this feels like home... or better. And then the villa... what a stunning place. it is huge and has all facilities one can think of in your wildest dreams. Each villa (20 in total) has its own private pool, outdoor relaxing patio and outdoor shower area. Indoors the massive living/ bedroom with high ceilings and all luxury. The bathroom is almost the same size as the bedroom with again all one can wish for. In total this private villa has a surface of 300m². Housekeeping is excellent and keeps track of every little detail. Every member of the staff is super friendly and helpful. In fact they help you, before you even realize that you needed it. We were amazed by the infrastructure of the whole hotel, which has the size of a resort, yet comprises only 20 villa's. The restaurant is great and the breakfast (à la carte} offers a changing menu every day. The afternoon tea at the beach is a "must do". The hotel is directly at the beach with an own "private beach". Along the coast you can walk to the other resorts. Bikes and Kajaks are free to use. Many thanks to the whole team for pampering us during our honeymoon. Special kudo's to Housekeeping and the staff at the restaurant.

The AC in the villa is noisy. IF there is any room for improvement, it would be this little aspect.

The staff could not have done any more to make our honeymoon incredibly special for us. From the blessing we received when we arrived, the service was faultless - attentive but not intrusive. The outlook from the Royal Suite was sublime and the suite itself gorgeous and spacious. But it was all the little things from hand written messages on leaves at breakfast, to the gifts and flowers in the room that truly touched us and make the Royal Santrian a stand out. This is so much more than a boutique resort - it becomes your Balinese home with soul. To each and every member of staff, we thank you. Your warmth and service is nothing short of impeccable and we will be back again! PS The Balinese cooking class is a must and Chef, we have proudly cooked the dishes a number of times since returning home!

Nothing

Initial villa happened to be quite close to the road and therefore the early noise of Bali, which is to be expected. When I enquired about a move closer to the seafront this was accommodated without hesitation. When I enquired about upgrading to the Royal Villa this was also accommodated and to be honest, it made the stay all the more enjoyable. The rains came during our stay, and I mean ‘the rains came’. It is the rainy season, but even the locals were surprised (there was no rain at all at the same time last year). The extra room made all the difference, as did the view, and the two complimentary spa treatment as well. The staff were very attentive and obviously highly trained and motivated. This made the difference. There was also a hotel car available to drop us off/pick us up at the local shopping centre, which was a nice place to visit. The outside of the hotel was the normal Bali streets and not really up to much.

Nothing, a first class establishment and highly recommended.

Stunning, spacious villas within a private complex of only 20 villas, gorgeous gardens and right on the beach. High quality finishes throughout. Perfect for romantic escape. Very good A la carte breakfast selection/drinks. Fabulous central infinity pool, although most time spent using large private pool in villa. Nice touches e.g. afternoon tea/cakes included, little notes written on leaves, free mini-bar Staff are super friendly and attentive

Does not have a gym Benoa is North of the Nusa Dua landscaped resort area, so the road immediately outside resort has more local stores, vacant buildings, rubbish along beach (where there are no resorts). However, this also allows for more local vibe and it's easy to reach all areas along Nusa Dua with the free resort driver service.

We really enjoyed our stay in a private vila with pool the Royal Santrian. The villa is quite large and offers a lot of privacy. The private pool with sunbeds and covered seating area is amazing. The garden is very nicely looked after. The hotel offered some free water, soft drinks and snacks. The staff was very friendly.

The beach isn't really for swimming due to low/high tide. Some of the furniture in the room and at the beach is a bit worn-down - would require a refresh.

Staff were very friendly and helpful. Breakfast menu impressive. The Santrian always aims to please.

Super nice small boutique like hotel with spacious villas. Peace and quiet - great breakfast, restaurant quality-to-price ratio is good. Very helpful staff

AC machine was old and loud. All extras (e.g. transportation arrangements, boats, etc.) were unexceptionally expensive - even more expensive than in more exclusive five star hotels. I wasn’t sure if the manager tried to scam me off or have they really agreed that they will do extraordinary profit margins with third party service provider. Staff is still nice and service level is very good.