Peaceful, beautiful grounds and pools and great location! Most helpful reception team, THANK YOU SO MUCH DIMA for helping to make my stay with my family so perfect.

Nothing

Beautiful grounds and love the restaurant and beachfront area. Loved the food and cocktails. The pools are beautiful and not over hot like other hotels. Our room had a lovely outlook and was always cleaned and restocked. Great location and considering we came in wet season we were well placed to walk to restaurants close by and also the Icon shopping centre.

The pool areas were busy and hard to get a chair. Many of the cushions on the lounge chairs were mouldy from being wet and the pool towels could be updated as lots were stained and worn.

The restaurant, beach and bar facilities are excellent. The staff wonderful and the gardens beautiful and perfectly maintained. The location is also excellent.

My one complaint is the pool. It is small compared to the size and capacity of the hotel and the beds around the pool are limited. The action of placing a towel on the bed to 'reserve' it was not discouraged or stopped. People would put their towels down early and keep them there so they could go and do other things and then return. Consequently there no free beds most of the time and only a few people in the pool area! I would like to see staff remove towels when people were no longer at the pool. A practice which is now being adopted by many hotels in other places.

Excellent location, fabulously friendly staff. Food in Bryd Restaurant was fantastic. Breakfast was ok. My husband enjoyed it, but not a lot of variety for myself. The room was comfortable and quiet.

Could do with more sunloungers or less guests who put towels on them but nowhere to be seen for hours at a time.

Amazing people work here. Make you feel very comfortable and welcome.

There are 3 pools. 1 large with a lifeguard and 2 smaller. I found that many children were in the smaller pools playing ball games, arguing, bombing and making it impossible for a quiet, sedate and relaxing swim. I suggest that one of the smaller pools be made adult only.

- The gardens, pools and lounge area was really beautiful and nicely groomed. They were taking really good care of their gardens, a lot of effort went into it and the result was just beautiful. - The cleanliness of the rooms, the housekeeping did a really good job there. - The friendliness of the staff - everybody was very nice and welcoming. - They had ducks and chickens living in the gardens which we loved! So cute! - The breakfast buffet was really good, a very wide array of things to chose from. - The in-house bakery was really good as well. - It really is a beautiful hotel/resort in general! Just one thing we would have loved to know in advance in general is that the beach in Sanur isn’t really a beach to swim. It’s too rocky and shallow. This doesn’t go into our review of course, since it has nothing to do with the hotel. Just would have been good to know in advance.

There were 2 main pain points for us: - The restaurant menu. The food was good, but we are vegetarians and had trouble finding anything because almost everything included meat or fish. On the first day they had a separate vegetarian and vegan menu which we were delighted about! But unfortunately it wasn’t available anymore during the rest of our stay. - The hard mattresses and pillows. Even with a thin and softer mattress topper they gave us, it was still too hard for us and gave us back pain. The beach beds and towels aren’t in good shape anymore. In comparison how well maintained the rest of the resort is, this doesn’t really make sense. Didn’t influence our time negatively, just something to add.

Love the different pool areas although wish there were more day beds around the adults pool area. The kids area looked great with a paddling pool and play ground. Excellent location to boardwalk, beach and beautiful sitting area directly at the front provided by the hotel. Beautiful for dinning and incredibly pretty during the night. Byrd restaurant has wonderful food and service. Love the pizza!

The breakfast buffet is very disappointing, glad we didn't include it in the booking reservation. The Al e carte was basic. We frequented the restaurants on the beach which were fantastic , especially Revolver.

Loved the locations and grounds were beautiful ! Staff was exceptional. Food was tasty ! Pools were great though a tad too warm.

The price for food was expensive. Getting close to Sydney prices. Even though it was tasty. It wasn't worth the price, considering the price of quality food elsewhere. I was overcharged for motorbike use at 150k per day. The place was big so walking back to the room if you forgot something was annoying with a little one. We likely wouldn't stay again.

Place was in a perfect location, close to everything you need for a relaxing holiday in Sanur. Rooms were comfortable and clean and staff were wonderful. Would definitely stay there again.

Love the location and the setting. Very relaxing resort.

Pillows are hard, will take my own next time. Chair and cushions in the room were dirty and need to be washed.