Location is ideal.

Lack of information on how everything works at the hotel. Breakfast needs to be booked although is included in the price, cleaning room services also need to be booked (they only make available a do not disturb sign but not a please clean my room). They display a picture of a pool in the booking page however they don't tell you that you also need to book and pay separately to use the facilities. Keeping your luggage is also a separate and paid service. Not a great value for service compared to other options.

Lovely hotel, I had a great experience despite some reviews I had read. Room was clean, bed was very comfortable, enough space (we only stayed one night). Great location, easy to get to everywhere. The city sightseeing bus tour stops right outside the hotel which was a plus for us. Staff were friendly.

Breakfast was OK not the greatest. However they had a few gluten free options and plant based milk. Also, you have to pay to hold your luggage.

A spotless hotel with modern facilities in a great location. Absolutely loved the look of our room. Modern, classy and relaxing design. Our bed was very comfortable and the room quiet. The other highlight of our stay was the breakfast! A great variety of food items to suit all sorts of tastes. The dining area was spotless and very well organised to cater for a large amount of people.

The fact that we didn’t have a kettle in our room to make our own drinks. I know the hotel has many rooms and would have had to provide sugar, teas coffee etc for each room but still a disappointment!

Very convinient place to stay. Adequate room to price, bathroom with enough space. Not only shower but also bathtub! Proper breakfast. Good attitude to price.

As we were there, the hotel restaurant admitted no more guest (weekend, friday ab. 8pm) but empty tables were visible (not enough staff?). What was worse, no open restaurant was to find in 15 min walking distance.

rooftop restaurant was a wonderful surprise. room was small but clean. love how green/sustainable the hotel and hotel chain are. That is why we stayed there. Room temp was warm given the thick comforter. It was very disappointing that there were no massages available and access to the pool was so limited - and had to be paid for when staying at the hotel!!! Breakfast was good but some food items should be rotated so its not exactly the same day after day! Saw leftover food being separated for composting but paper was kept separate from food waste so that is not needed. All organic items can be composted.

Time in the pool was not available most days and our kids really wanted to swim. And the hotel charges guests to use the pool, sauna, steam. No massages were available over a 5 day period!!

Location, room size, breakfast

Hotel is charging extra for using fitness area and pool.

The property is very well located, just a 15-minute walk from the train station and Tivoli Gardens. The breakfast was excellent, with plenty of options to suit different tastes.

I found the QR code system for scheduling breakfast times and requesting daily room cleaning a bit inconvenient. Despite choosing daily cleaning, the cleaning service only came at 16:30, which was too late for us after a long day of exploring Copenhagen. Additionally, there was no small fridge in the room, which could be an issue if you have items that need refrigeration.

The short menu at the restaurant was at first concerning but almost everything on it was very tasty and good! We enjoyed the food! The hot tub and heated flooring in the bathroom was super nice! Upon check-in, the room was super clean and cozy.

Staying with a family of 4 (including 2 kids) for 7 nights implies more cleaning requirements. The so-called "Refreshment of the room" was subpar. It apparently included only new bathroom stuff and emptying garbage bin. Bed sheets were replaced only after 2 requests made. Vacuum cleaning wasn't included (although we needed it). The used coffee mugs weren't replaced with new/clean onces.

Room is nice decoration, clean and comfortable, good breakfast and convenient location not far from Oslo Main station.

Hotel does not have luggage room. Luggage locker need to pay 50 DKK for 3 hours. We arrive at Copenhagen at 10 am and go to the hotel and can not check in until 3 PM. It is the first time that I have to pay for Luggage storage service. This service is suppose to be free of charge. The room is modern decoration and nice material but do not have refrigerator and electric kettle which is very common in this level of the hotel. The bathroom does not has bathroom foot towel.

The comfiest bed I've ever slept in, honestly like sleeping on a cloud! And the breakfast was superb, really pleased with the variety on offer and the quality of the food & drinks. The staff were ever so friendly and very helpful, always service with a smile which was refreshing. Location was not bad, a little on the quiet side which isn't a bad thing at all, still within walking distance to many of the places that we wanted to visit & if you don't fancy walking, you can always rent a bike!

Our room was a little bit cold and the thermostat seemed to take a couple of days to increase by a few degrees, however the reception team were kind enough to send up a small little heater which did the trick and helped resolve the issue promptly.