It's a big hotel. The room was quite big. The bed was comfortable. The bathroom is spacious. The breakfast area is huge. There are a lot of items in the breakfast, but I did not have much that matched my choice. Visible lack of meat items. No fish. With a view of the hills and gardens, the view from the balcony and room was quite nice.

The staff, while polite, showed complete lack of empathy. Every staff member, especially the ones in the reception seemed either overworked or they detested management. The breakfast has many items but the selections simply don't go with the rest of the hotel. The location is in the newer parts of the city, near the King's Palace. You have to take a taxi/car to any place of interest. Oh, the main pool was under maintenance during my visit. Not that I needed it. There was another pool inside. The bathroom had everything. There were minor issues like the bath mixers had missing covers.

I'm only giving a quite good rating because the manager was really nice and helpful when we had a problem with our car. Good service! The pool area is nice when it's warm enough (it wasn't in January). Breakfast has lots of options.

The rooms are not in good condition, especially the bathroom. The bar is not nice at all, basically a smoking bar and not inviting. The rest of the staff were also really not friendly, you always had a feeling you're bothering them just by existing. Location is right by a huge busy road construction sight so noisy and dusty as well.

After staying in different Riads for more than a week, we appreciated the traditional european comfort of the hotel. No, not 5*, but everything is in place and available. Probably in the warmer season, we could enjoy the yard, pool and spa and add some points. The location is very good, with big parking lot and a short walk to Medina. We didn't take breakfast, so there are no comments.

The interior is a bit worn-out, but it doesn't disturb you stay, really.

First, the hotel location is in the center of Fez, just few meters from Burj Fez mall. Secondly, the hotel reception staff are welcoming and very additive to gesut needs. Thanks to Miss Iman for everything. Furthermore, the room is spectacular on the pool. Finally, the house keeping staff are excellent team. Appreciate all hotel STAFF, and keep up the good work. I extended my stay in the hotel to extra 4 nights due to their Quality of services. Bravo 👏 Talal Alhawsawi

Everything is cool 😎 so far. Let's keep it that way. 😊

it was nice , the room was big and comfortable.

the bathroom didn’t work well . the breakfast was very poor.

Lovely hotel, off season visit so pool was cold but immaculately maintained. Rooms were spacious and comfortable. I also had a lovely spa experience, hamam and massage.

Biggest problem was getting to medina as no taxis available so over a half an hour walk each time. Hotel of this calibre should offer a shuttle bus or taxi service. We also felt the breakfast, restaurant and snack prices were far too high.

Everything was excellent, cleanliness, staff, location, view, facilities, food, parking etc. They were very helpful, accurate and supportive. Location is excellent, close to the Royal Palace and medina, still quite away of all the crowd. Balcony view to Medina , specially at night is very nice, almost romantic. Taxi is available in a minute, with more then affordable price. (Necessarily negotiate with the driver). Dinner is quite OK, with acceptable price. Breakfast OK as well.

Facilities are getting a little bit tired, but this is still a very good 5* hotel.

Beautiful resort place with comfortable stay at a good price. Our bedroom was pool facing and had an amazing view. The property is very near to new city of Fes and also not very far from Medina(may not be walkable for everyone) but taxis are easily available from outside the hotel. The breakfast and dinner are available which are

None

First, the hotel location is in the center of Fez, just few meters from Burj Fez mall. Secondly, the hotel reception staff are welcoming and very nice to attend gesut needs. Thanks to Miss Iman for everything. Furthermore, the room is spectacular. Finally, the house keeping staff are excellent team. Appreciate all hotel STAFF, and keep up the good work. Bravo 👏 bravo👏

So far I have not encounter anything I didn't like. Let us keep it that way😁.

Excellent breakfast and very helpful staff at the reception and in the entire hotel. Good rooms and a good and clean swimming pool. We would definitely recommend this hotel and will get back for new stays.

very limited number of chairs at the swimming pool. We would recommend the staff at the swimming pool to take action to help instead trying to hide and ignore customers.