Absolutely everything. The family running the hotel is very polite, efficient, and professional. They allowed me to check in much earlier than expected because my room was already ready. The WIFI connection was perfect for work videoconferencing. I would recommend this hotel even if your goal is to visit Florence because it´s just a short train ride from Florence, yet the price and value for money are much higher than in the usual hotels there.

Everything was perfect.

Free parking and a good breakfast. Very friendly and helpful staff. Excellent location for walking everywhere.

The room was a bit small and the heating was a portable one that was too loud to leave on at night. However they did turn up the radiator when I asked.

Milano Hotel is located just 3 mins walking from Pistoia train station and approx 7 mins to the city center. Room and bathroom are big. The hotel has its own parking, so if you travel by car you won't have headache to park your car. Hotel has tipical italian breafast. I liked everyday cleaning. Bed linen and towels were snow white. Staff was friendly and helpfull. Overall I liked my stay in Milano Hotel.

A few points to pay attention to and could be improved: AC were a bit loud and didn't cool room enough; fridge unvailability in the room

It is difficult to find hotels for a great value in a convenient place close to the historic downtown in Italian cities, but this one has all the important features, and in addition - ample internal parking. The best temporary home base to visit Pistoia when traveling by car, steps away from the downtown but quiet and convenient. Staff was super friendly and accommodating.

Can't really think of what I didn't like in the service, cleanliness, convenience and value. More than justified for a 3-star facility.

Staff extremely helpful and nice, good location and really clean

The staf were all superb

Location was very good, not far from train station. Rooms are clean and very comfortable. Even though we stayed only one night it was a good place to rest. Breakfast was yummy as well.

Walls are pretty thin and when there is the people in coridors it can be very loud.

Exceptionally helpful and friendly staff. Very convenient location. Perfect base for spending time either in Pistoia itself - a beautiful gem of a City - or as a centre from which to travel further afield in Tuscany

The carpets in the room are a little old and faded - the hotel could do with redecoration. But this is an extremely minor consideration compared with all the positives, and reflected in the excellent value-for-money price

It was pretty central. Clean room, friendly staff.

The air conditioning unit was way too loud and couldn’t use it at night. Also, the ceiling fan was old and worn out. Possibly had a bearings issue so it was loud when we tried to switch it on.

The onsite parking was an absolute bonus, the breakfast typically Italian and the staff were extremely helpful