The Villa Cappugi was a lovely hotel in Pistoia, short distance from Florence. While we were there in summer, the temperature was extremely high, but the air conditioning in the room was more than adequate. We had a lovely dinner at the restaurant, attended by very nice staff. We did not use the pool, but many families took advantage of the amenity. The room was large with a spacious bathroom, clean and comfortable. The breakfast was delicious, with a large variety of foods. The staff were very friendly and helpful.

The only thing that would have made this stay better was a lower temperature!

The room was refurbished.. it was beautifully finished.. clean sparkling white towels everyday.. when I asked for some assistance re baby food they were all very helpfull, both staff at reception and the attendees at the breakfast room.. smell of cleanliness.. area of the hotel is just magical...quite.. we had a quadraple room and it was spacious and not cramped and the wardrobe was suitable size to accomodate us all.

The pillows..

One of the best hotels we have ever stayed at. I would really like to give more than 10 points. All the hotel staff were friendly and always professional. The housekeepers in particular were very polite and kind to the guests. The swimming pool was large and well-maintained. Both breakfast and dinner were delicious and good atmosphere so we were able to relax and enjoy our meals. My kids were also very happy with their wonderful stay. I would love to visit again!

My main comment is that everything is spotlessly clean and the staff are just lovely - so friendly and helpful! Breakfast - Buffet Style - more than adequate for our needs. Nice choice, pastries that were freshly made, fruit, yogurt, cereal, cold meats and cheeses, eggs, bacon, tea, coffee, juice - the usual things but nicely laid out and fresh. You can request additional things (including non-machine coffee) and staff will make it for you. Pool is clean and pleasant and big enough - although the day passes the hotel sells to local folk mean that it can get busy at weekends. Poolside snacks and drinks were nice. I would have preferred if it was open for longer, particularly first thing in the morning (pool doesn't open until 10am, closes at 7pm).

The menu in the restaurant is the same for the whole season. It's lovely food and quite a wide selection, but if you are basing yourself at the hotel for a week or longer, it's going to get a bit repetitive.

We got stuck in the train strike on our way to La Spezia. We got stuck in Pistoria for hours at the train station and were so happy that this beautiful hotel was available and sent a car right away for us, the pool was great and the restaurant as well. The surrounding hills are so beautiful. They saved our vacation

The hotel is situated just outside Pistoia so is quieter than staying in town. The staff were always happy to help when needed, nothing was too much trouble. Our room was fabulous , particularly the rainforest shower which was lovely. Breakfast was lovely with a good selection each morning. The pool area was well maintained. The adjoining restaurant was a lovely way to spend the evenings without going into town. The shuttle bus to/from the station is a welcome bonus but make sure you book in advance.

Nothing

The breakfast was great - it had many pastries, a good choice of meat and cheese, and several coffee machines. Although it seemed that the hotel was full, the breakfast room was never crowded, and I can say the same about the pool. The greatest asset of this hotel is the staff - friendly, helpful, communicative, smiling - they really make a difference!

From arrival to departure this was a perfect place to stay. Staff were friendly, professional and helpful. The room was clean, large and the beds comfortable. The hotel was conveniently situated and there was lots of safe parking. The food was very good and well presented. We hope to return.

Unfortunately the swimming pool was not open but was to be opened a week later!

Great room, great restaurant in the garden, swimming pool was good and large. Very nice rooms and very clean. Super service. The personnel is wonderful!

The breakfast room is more les a cantina. Not really a very nice room. The breakfast is good but not wow. Frequently they had problems with having enough supplies. The coffee machine was broken several times etc....

The hotel is very good for family. Great breakfast, close to city center, friendly staff. The room is very comfortable. We will come back for sure.

The bathroom would like some renovation. But nothing critical, just some small renewals. Nothing that would disturb the stay too much.