2 issues.....1....we were given tickets for breakfast, but the Cafe wasn't open on the Tues, so no breakfast. You need to inform visitors who arrive on a Monday. 2....the kitchen area was really beautiful but it needs to be stocked with more Cutlery. We only found 1 spoon.

That there wasn't enough Cutlery available...1 spoon is definitely not enough . Cleaning staff did not leave toilet paper, and we were told on our arrival to use the lift, but when we got in it stopped half way between floors and we were stuck for at least 15mins in hot, claustrophobic conditions which caused me some health conditions

By far the greatest strength of the Roma Trastevere Relais Guest House is the wonderfully reliable Alessandra Z, who runs the place together with Stefano. When I got into a sticky situation with my luggage, despite it being a national holiday in Italy that day, Alessandra was on WhatsApp messaging for over 4 hours as she did everything she possibly could to help me out. In the end, her unceasing efforts paid off, and I was able to catch my train. Thank you Very Much, Alessandra and Stefano, and I hope your next national holiday is calmer!

Being a guest house, it would help if the place also had a numerical keypad, so that -- IN CASE OF AN EMERGENCY -- guests can be sent a new, one-time passcode. Without this facility, as there isn't a 24-hr help desk in the guest house, leaving something behind can prove to be a nightmare, as there is no way of getting back in once you've checked out, and you have no choice other than to wait for one or the other guests to return (However long that takes) and let you in to pick up forgotten items.

Alessandra was extremely welcoming and even set up birthday decorations for my friends birthday with complimentary drinks and breakfast which I thought was a lovely gesture. The property was well kept and had many amenities provided, the check in and check out was simple which made it easier for us. The security of the place was good as you would not be able to access the building or apartment with a key and was gated so civilians could not enter. Would definitely stay again!!

Location of the apartment is great. Very close to Trastereve train station (5 mins walk) and close to Trastevere restaurants on the other side of the street (also to tram and bus line). The room was quiet, the coffee machine was good to have. The host (Alessendra) was kind and helpful. We would come back! :)

The pillowcase and the bed linen had couple strains of hair when we opened the bed cover. The bed cover itself didn't look the freshest as well. I wish the cleaning would be done more throughly.

I liked the way we were cobtacted even before arriving, and tomd about keys. Very good communication.

The matress was awful!! Have never slept on a mattress like that, it made the nights sleep little hard. The room also had a very strange smell everytime we went in. Not from the linen or the toilet, so unsure was to where it came from.

Lovely host, great staff, amazing place. Very convenient and all amenities provided. Train station 4 mins away. Bus and tram station 2 mins away. So comfortable so good. Nightlife and great restaurants 15 mins away. Centre 15 mins away. Airport 30 mins.

The coffee and bread provided was good. The location is 30 min train ride from FCO airport and an extra 5-7 min walk from station. The Colisseum is about a 45-minute walk or a shorter bus ride. The room was modern and clean, Alessandra and Victoria were both very friendly. I recommend when in Rome.

Alessandra and Victoria who received us were super nice and friendly:) the accommodation was comfortable and clean and in a good location to walk to the city and to get to the airport and other cities. Super convenient!

The staff were very friendly and kind, they even came early to check me in so I could put my things away quicker, it was very generous. Be ready to pay a local tax (€6 per night) in cash when you get there!

Room was clean, with AC which is definitely welcoming during summer. Bed is big and comfortable. The flat is situated in accessible place. There are many possibilities for traveling by train or buses.

Communication with the owner was awful. She told us to arrive at 11am to check in. After long time traveling, we were hoping to finally to relax in the room, but the room was not cleaned yet. She told us, that it will take max. 1 hour and will contact us, when the room is ready. 3 hours had passed, room was not cleaned and she did not even text us. We had to wait in city with bags for 3 hours, when it was 37 celsius.