The location is San Agnello, which is a 10-minute bus ride to Sorrento, maybe less. It was a 25-minute walk, but this part of the route has no pavement, so this is not a comfortable walk in the heat. The train station is 5 minutes away from the hotel . The location is quiet, and if you turn right out of the hotel and walk towards the marina, there are some restaurants (not many). There is a local supermarket nearby, The hotel is small in comparison to others. We stayed in a garden room which was modern in appearance, cleaned to a good standard, it was bright and airy. The other rooms were more dated than ours, but they still looked nice. The pool is small but adequate. However, please note that it's very deep . The staff are friendly and are always happy to help. Breakfast was basic but nice fresh fruit, scrambled eggs fried eggs upon requests Vienna sausages and a selection cakes, croissants, crepes and fresh bread, please do not compare this to an all inclusive style Breakfast as there is no comparison, but Breakfast did the trick. The location is one hour away from naples, and if you are booking independently from a travel company, this hotel is a good choice as it is accessible to pompei (35 minutes) and there is an airport shuttle bus 10 minute walk from the hotel, which is 13 euros.

Our room, although nice, was next to the kitchen, and you were woken up by kitchen staff early in the morning, banging and singing. There are only 3 garden rooms. Ours was literally next-door to the kitchen. The communal toilets could do with an upgrade to fit in with the 4 star status of the hotel, although they were clean. The room we were in needed hooks in the bathroom to hang your towels up. We had to ask for our room to be cleaned, but I am sure this was an oversight as everyone's room was cleaned daily. it might be helpful if they had complimentary showers once you checked out of your room.

Loved the renovated floor with the white decor- it felt very clean and modern. We had the double panoramic room and it was a nice view of the lemon trees and sitting area below. We also had a half board which was extreme convenient for meals because we usually ate lunch out during tours. It's conveniently located near a beach (Marinella) that you can walk to and see the beautiful sunset. It's a higher up beach so don't bring your swimsuit. Staff was really nice. Very close to the train station so that is your best option to go to Sorrento (1 stop away) and shop along their main street Corso Italia- keep in mind when the last train leaves. There is also a market in walking distance that we went to a few times- great place to get wine amd snacks for your room.

Taxis to anywhere was extremely expensive and there are NO TAXI APPs which is usually less expensive for moving around multiple times a day. Utilize the trains where possible

The room was clean, the whole hotel was clean and beautifully decorated. It’s close to bus stations so you can just take a quick bus (5 mins max) to Sorrento city center. It’s also located in a quite and nice area near a beach. The pool was amazing, I loved the lemon trees all over the gardens and pool. The staff were super helpful, we asked them questions and they have us the best options available to get to the amalfi coast while being cost conscious. The restaurant at night was amazing, the staff, the food, the lightning the whole experience was great! Amazing value for money! I loved the balcony in the room, everything is available and prompt. This place is a gem and I will make sure to tell others about it too!

Easy walking distance into town, bus stop out the front of the hotel. The staff were very friendly, good tips for the area. Excellent wifi. The main reason we booked was for the pool, it was great, very relaxing spending the day there. Rooms are bright, clean and easy to access.

Signage asking for €4.50 per day if you want to use the bar fridge in your room. No conditioner, only shampoo. No food service by the pool.

Staff were outstanding. Spotlessly clean. Traditional hotel. Pool and sunbeds were nice. Restaurant staff very attentive. Breakfast was good. Maybe some fried eggs at breakfast would be nice. Dinner always had a choice apart from weekly Gala dinner. Jada and reception colleagues were super as was Mario extra helpful and pool bar staff were great. Also our room maid was very kind. Good shower in bathroom. Easy walk to train station to Sorrento and coastal towns. A few nearby restaurants and bars and a good supermarket.

Some outer areas were a little tired and could do with upgrading. A large family reserved sunbeds for 6 hours whilst they went out !! I’d like to see their towels removed as most hotels now do as this is very selfish behaviour. You can’t swap dinner for lunch which is a shame. Lunch is delicious but rather expensive as rather basic with no side salad or veg and quite small portions. Maybe some more snack options at lunchtime. Still water should be free at meal times.

The hotel is very clean and the pool is great. The rooms were new and clean and the shower was great.

We reached out thinking the hotel has parking, we found out it costs 20 Euro per night, which was not clear on Booking.com. When we discussed this with the staff, it appeared as if they thought we are not telling the truth... Eventually, we bought weekly parking ticket in the street (15 Euro per week).

Our journey from Naples to Sorrento took an unfortunate turn when I injured my knee on the ferry. Despite the setback, I was incredibly fortunate to encounter the kindness and compassion of the Italian people. I am deeply grateful to the staff at the Alpha Hotel, particularly Lady Carmela (I apologize if I've misremembered the name), for their exceptional care and support. They went above and beyond to assist me and my son during a challenging time. When I was unable to walk, they arranged my visit to the local hospital and ensured my son was well-cared for while I stayed there. Despite the lack of orthopedic specialists at the local hospital, Lady Carmela diligently found a qualified doctor who visited the hotel to assess my injury and provide me with a reliable knee brace. Every member of the hotel staff was incredibly supportive and accommodating, making us feel truly welcome and part of their family. I have stayed in numerous hotels, but never have I experienced such warmth, hospitality, and genuine care. From the bottom of my heart, I thank everyone at the Alpha Hotel for their kindness and generosity!

What a lovely hotel just outside of sorrento. Excellent value for money when you compare with some of the hotels actually in sorrento. The pool and gardens are lovely and the staff couldn’t be more friendly or helpful, nothing was too much trouble. The breakfast was very nice with a good continental selection but just a bit limited with the hot selection. We had parking for the week which was great for us and meant we didn’t have to park on the street each day but was a lot more expensive than parking on the street. 🙃 The hotel is a little dated in places but honestly couldn’t have been cleaner which is the only thing that matters. We would definitely go back again!

When we arrived the hotel wasn’t full but by the end of week it was noticeably busier which had an impact around the pool. The staff were great, moving beds from the garden, like I said nothing is too much trouble but there is a limited amount of space so could feel a bit crowded at times.

The hotel is wonderful and full of character. The staff are super friendly and helpful. The rooms are very modern and clean and we had a lovely balcony with very nice views. Sant'Agnello is a very charming town with some very good local restaurants and supermarkets. It is a quiet and safe town. Highly recommended if you don't want the hustle and bustle of Sorrento. The hotel is very close to the train station, making it somewhat convenient to take trips to places such as Sorrento and Pompeii. Sorrento isn't too far away and you can walk there in 25-30 minutes. Alternatively the train to Sorrento takes 4 minutes.

The bathroom design is somewhat inconvenient as there is very little space to put your toiletries. It would be good if there was some sort of shelf to put things. The breakfast is good but it is a little limited and it doesn't change much day to day with the exception of the pastries. It would be good if they had some fresh local fruits available and also some more variety of hot options.

Family room size was wonderful. Perfect stay with kids and family. Huge gardens, well maintianed lawns, extremely helpful staff and a paid private garage for parking. We chose this over congested stay in Sorrento centre and were very pleased

Breakfast spread was boring and repetitive and not at all suitable for vegetarians, vegans. Not even baked beans/ hash browns/ mashed potatoes and no salads. We stayed for 3 days and breakfast was identical with no variations. We had dinner too - pizzas were fabulous but pastas etc need vegetarian options and bit more work on the taste