The location was great and the hotel was overall beautiful with a gorgeous rooftop

Breakfast variety, the bathroom had plastic cups as toothbrush holders and no body moisturizer which you would expect from a 4 star hotel

I travelled with my daughter who has additional needs and we had a great time. The staff were all super friendly towards her especially the waitresses and Anna on reception. You can walk into Sorrento in 20 mins, catch a bus or get the train. More locally there’s a beach at the end of the road with great facilities. The room was very comfy and the little balcony was great too.

There’s a bar on the top floor with incredible views but it’s adult only. It would have made our stay had we been allowed to have one drink up there given the views available. Perhaps the hotel can consider children being allowed before a certain time? (If not against the law generally there).

Friendly staff, caring members of staff, lovely balcony view, quick room service, lovely cocktails…etc

Need better quality bedding didn’t feel nice and softer mattresses, a bit too firm. Also, beds would separate, the single attached beds need a clip to be able to fasten up and then to detach for cleaning or moving if needed. Heated towel rails would be useful too. To enjoy warm towels when getting out of the shower.

Room was very clean, spacious and has a lovely balcony overlooking the Sorrento hills. Staff are very friendly and helpful when we ask about how to get to Positano-Amalfi. Breakfast was amazing. Value for money.

Just the location. It’s about 3kms away from Sorrento proper, bus isnt really reliable so it’s a long walk. But still a peaceful area to stay.

The hotel is very nice with beautiful garden, swimming pool, restaurant and bars etc. it was a amazing stay in hotel Majestic for five nights. The room is very clean very nice balcony view. The hotel is located at a station before sorrento. Everyday you probably need to take train otherwise it takes around 30min walk to sorrento. But it's fine. Already miss the time in sorrento!

We requested iron in the second day but we only got it at the last day before we left and actually we talked with the reception desk a few times but don't know why it takes so slowly to provide. Another thing want to mention maybe is the breakfast. We stayed there for five nights but everyday the breakfast is the same haha. It will be better if the chef could make some changes everyday 2-3 days.

We had 3 rooms a family of 5. All rooms overlooked the gardens which was beautiful. The staff worked hard all through the day and night to an acceptable standard. Staff went out of their way to look after us from breakfast times to rooftop drinks. We came to this hotel for my 65th Birthday and I loved every moment. I hope to return to Italy and would definitely go back to The Majestic Palace Hotel.

I was not disappointed at all. No complaints!

Before we travelled, I had some questions for the hotel who were extremely helpful so I can confirm that their customer service is excellent. The location is great, a nice walk away from Sorrento centre. Cleanliness of the room and the hotel in general were excellent. Staff were very helpful and friendly. Facilities in terms of dining and bars offered a really good choice of options. We unfortunately didn't get a chance to try the rooftop terrace as it rained on the day that we had reserved a table, but it does look spectacular. The pool area was clean and well maintained, and the gardens were beautiful. The hotel kindly booked a popular restaurant for me which was one of the highlights of our stay.The hotel was recommended by my daughter who spent her honeymoon there and it was a good recommendation. We will return.

It would be nice if there were more up to date charging points, USB for mobile phones, hair appliances etc. in your room as it was a bit limited, but having said that, I appreciate that when I booked, there was only one economy room available.

The breakfast was amazing, lots of choice. The dining room was beautiful, like being at a wedding venue! Lots of space. There is a huge garden with seating that was a huge unexpected bonus. Especially if you like a quiet outside space to read.

The only evening meals on offer were michelin star so very expensive. A more basic menu option would have been nice so that we could eat in the hotel in the evening if we had wanted to. I could not use the swimming pool because the water was too cold, it is not heated.

Pleasant stay at a nice hotel, the rooms are a decent size though could be updated a little as quite old fashioned. Pool area was nice and pool is a good size. There are quite a few sunbeds and were usually accessible until the last couple days when a large group arrived and reserved the majority of the beds but left them and their towels were not moved. The pool has a very pleasant attendant called Frankie who is always very cheery and helpful. The pool could benefit from sun parasols. All the staff were very pleasant, Frankie at the pool, Antonella and another lovely woman with dark curly hair who's name unfortunately I did not get. Cotello and Lisa at night were also lovely as was the pizza man. By far the star of the show however was Antonio at the bar, I have never seen a better barman/mixologist. His drinks recommendations were superb, able to cater to your preferences and tastes and more than happy to make whatever was requested. He took extra care to remember names and greeted everyone pleasantly and more often than not by name. His drinks and conversation had us in the bar far more than we had ever planned to be, often stopping off for a drink or five on the way in from the town. If we were to return to Sorrento he alone would have us considering the hotel as somewhere to stay.

Plumbing was noisy though the shower. Bathroom was nice and modern with a good shower. We were on the 1st floor and there was a lot of noise from the ground floor/kitchen through the night into the morning so if you're a light sleeper might be worth asking for a higher floor room. Lovely view from the balcony over the gardens at the back. Breakfast wasn't not bad but not good enough to rush down for so we often skipped it. Rooftop bar is pleasant, seats are quite far away from each other and the drinks menu is very expensive (€15 for glass of wine and cocktails start from €16 - €22) but you pay for the view. The walk into the main town is 25/30 minutes and we heard taxis were €35 one way.

- spacious and clean - comfortable bed - daily room cleans - a generous selection for breakfast - beautiful gardens with orange and lemon trees - well maintained pool - access to a Michelin star restaurant on site - gorgeous rooftop bar

- cannot control air con in the room - unfortunately the rooms are not well insulated so very receptive to noise from neighbours and the traffic/church bells from outside - this hotel did not have access to its own shuttle / transport service