absolute perfect choice for us, located approximately 2km from main st marks square, we enjoyed being in a quiet secluded area, which forced us to walk parts of Venice we may have otherwise missed. hotel very clean, staff always helpful and friendly, breakfast choices perfect, our room was upgraded and situated at the end of the hotels secret garden over looking the sea, absolutely stunning, couldn’t have asked for a better hotel and location for us

nothing it was perfect

The hotel is located at a very quiet part of the city, but easy to walk to main attractions and vaporetto stops (with one just around the corner). The garden of the hotel is the best, really good to walk and fun for the kids. The breakfast is decent. The staff is helpful, you feel welcomed.

The AC did not work, it was beginning of May but still as the sun sets the room was really hot. We were suggested to open the windows instead, but lots of mosquitos rush inside due to being close to canal and the garden, and the smell of the canal fills the room when the windows are open. Not sure why the AC did not work, if it did, would have been a much more comfortable experience.

Excellent location if you like to be outside the busy city center and have a bit more of a local feel...we chose the hotel because we prefer the neighbourhood. There are many nice restaurants in the area, and there is a vaporetto station just behind the hotel. The accommodations are comfortable, the breakfast buffet is abundant, and the garden behind the hotel is lovely.

The cover on the bed for the winter months is too too thin. The turn-down service knocks on the door before 6pm...this really does not work, as this is often the time when you're back from a day of walking around and are getting ready to go out for dinner...turn-down service needs to be later or not at all.

First of all the most amazing location. 10 mins walk from hustle and bustle of San Marco yet tranquil and with local feel in environs. You really felt like a Venetian not a tourist staying in Palazzo Dei Dogi. Local bars osterias tavernas were authentic and delightful. Hotel cannot be faulted. Friendly staff going extra mile to accomodate guests, amazing bar, delightful courtyard and location overlooking Murano to die for. Buildings itself are pregnant with history - a private residence of a Doge. a convent. an embassy of Savoia and France

nothing. it was perfect

The hotel is located away from the hassle of Venice which is convenient if you want to rest. The room I got first was not what I booked or it didn’t look as in any of the pictures. I changed rooms and was offered another in the same category that looked way better or an upgrade for extra cost. I chose the upgrade as the room seemed small for three and the sofa bed is really uncomfortable and small for a child older than 7. The staff was kind and nice and very attentive. Beds comfortable and amenities good. Breakfast was good and having it in an amazing patio was a surreal experiencia E in Venice where everything is water or cement.

Location, garden ( but it lacked places to sit)

Toilet roll holder in bathroom was broken. Part of the window ( rubber sealant?)at the top had become detached which made the window difficult to close. Air conditioning not working although temperature in the room was 24C. There were holes in the wall between the bed & the window which had not been made good, also damp stains on the wall( by the curtains) Curtains had come off the tracks and did not close properly. I found a piece of cardboard in my breakfast cereal!! No feather pillows were available. Inadequate supplies of English Breakfast Tea & milk in the room. Dinner - no one seemed to be having dinner at the hotel? The menu was very small.

This historic building had a high-end, luxurious feel yet contemporary feel. The room was stunningly decorated, warm and welcoming and the bathroom was classically beautiful with clean beautiful bath and a shower. The photos online do not do it justice. It is also super-easy to get to as it is the first stop on the watertaxi or bus route from Marco Polo airport. We ordered a shared water taxi for a fraction of the price of a private taxi, which I would recommend. We loved being in a quieter, more residential part of the city but there was a great low-key local 'cicchetti' (Venetian snacks) bar nearby, which made us feel like locals. We went in winter, but the 20-30 minute walk distance from the main San Marco area would be even more appreciated as the summer crowds can be overwhelming. It also allowed us to explore some of the more off the beaten track sights including the Jewish Quarter and to enjoy the beautiful large garden.

My husband and I are fit and well and enjoy a walk and seeing the local area. Due to the waterways and how the transport systems work - it is not easy to 'just order a taxi'. Some who are more averse to walking - or who have mobility issues may find the 20-30 minute walk in to see the San Marco area or further away sites may prefer somewhere closer to the action.

Breakfast was great and it would have been good if staff was clearer on what I could order with the buffet. We finally figured it out. I was being charged with my room but was this was not clear to me. Was great to be able to take a private boat taxi to the door and back. Dinner recommendations by check-in staff were excellent.

Location is a bit far for the walking each day. Wifi was unstable and really did not work effectively from the room. This was a negative surprise. Would have liked a sitting area on the lagoon side.

Great breakfast and away from the touristic madness but close enought.

Bring your mosquito repellant because live in the beautiful back garden garden and they are hungry.

Hotel and staff were great. Location is also very good, out of the crowds in a more quiet area with great local restaurants..

Everything was great. We went over NYE and if there is one thing I would change is the NYE dinner. The food was not great and for something so festive as a gala, I think table is service is better than buffet. The starters were great, but for mains we only had risotto and lasagna, not very glamorous.