The fact that it was located in a residential area, where you could feel the real Venice. The buffet breakfast and the attention to detail of the room and reception. The staff provide guidance to visit the best places in Venice.

Beautifully decorated room with exposed brick from its original use as a sugar refinery. On check in we were given a map that the hotel had had modified and featured their recommendations and itineraries. Some local information was given to us which proved to be very helpful. Location is along a quieter canal with a more ‘locals feel’ which was lovely. It was about 5 mins max from the busy tourist streets. Venice even in March was busy so the peaceful nature of this hotels location was very welcomed.

Soundproofing in the room was amazing. Couldn’t hear any adjacent rooms once they were in the room but could hear them when they were in the corridor. This wasn’t too much of a problem though as we never noticed it after 9pm or before 8am.

Everything! Beautiful little boutique hotel in a small private piazza. From the moment we arrived the concierge Francesca not only booked us in with warmth and efficiency, but then whipped out a paper map and pointed out possible places of interest, warned us about the unreliability of GPS in Venice and organized for us to get the breakfast option which we hadn’t pre booked. She later on hooked us up with mosquito repellant when we opted to sleep with the window open (all those canals!) The hotel itself is located in Canareggio and as you step out you will have a ton of options for place to drink and eat including divine ciccetti. You will see other tourists but it isn’t drowning in touristy souvenir claptrap. We actually drank and ate right next door every night! As you walk out to the canal there is an awesome spot immediately on your right. note during the day you will see no sign of it lol Everything felt incredibly walkable - we never rode the vaporetto even once as it was a beautiful stroll which every direction we came from. Breakfast - our favorite breakfast out of an entire 5 week vacation! You fill out a form to compliment the general buffet. so you can grab fruit and croissants (best we had on this vacation and yes we were also France!) and juice and coffee or tea and then other items are made to order and served to your table like delicious bacon or pancakes. The dining room has large windows that look out over a canal and has a partial glass floor. The hotel itself is beautiful to be in and look at. There is a small open air atrium, lovely art on the walls, exposes brick and beams and incredibly high ceilings. Little additionals like a restroom in the hallway make for an extremely comfortable stay. Water pressure was good, Hot showers were lovely. Welcome little extras like racks allowed us to hang our socks to dry and there was even a shower stool. Eco friendly. 24 hr access with code.

Toilet paper is eco friendly so if you like a softer touch maybe bring your own!

We enjoyed the stay very much and would come again anytime. We had a canal view room in the annex and no noise due to the location at the end of the hallway. In the morning we had a beautiful view of the canal and a mystical silence. The hotel staff was incredibly friendly and prepared a great breakfast table for my father's birthday. The location is unbelievably good as you are within 450 meters to a boat stop that goes to the airport. About 800 meters away is the F.te Nove stop, from which many lines arrive. The Rio Grande is also only 450 meters away. The alley in which the hotel is located is surrounded by great restaurants and bars. It is quieter area that is still lively. The parallel alley is also beautiful and spared from tourist crowds. The breakfast is absolutely adequate - I really enjoyed the pancakes every morning! Thanks for everything. :-)

The water jet was a bit weak and the toilet seat loose, but not really worth mentioning and will certainly be repaired. :-)

The location is amazing! So many lovely little bars and restaurants nearby, and you can walk to the busier areas easily. The staff were all super friendly and helpful. The breakfast was delicious, too. Really loved our room and we were able to check in early which was so helpful. Had the most amazing time. This is absolutely not a criticism of the hotel, but just a note for other guests in case they find it useful: if you are getting the airport water bus then leave plenty of time, as the closest stop is the last one before the airport and it can get busy. We were unable to get on the first boat we tried to as it was too full. Luckily we still had time before our flight and managed to get on the next one, but that was at capacity once we'd got on it as well.

Absolutely everything. Great communication before traveling.. Excellent check in, staff very friendly and helpful. Lovely place to stay, 15 minutes walk from train station and about 8 minutes walk to water bus to the airport.. What's not to like. Breakfast was superb as were the ladies in the breakfast room. Always very polite, helpful and smiling. Breakfast was well catered for. Hotel was about 15 minutes walk from 'main' area but plenty of restaurants and places to grab a drink nearby. I had no hesitation. as a solo traveller, in walking around the streets at night. In fact I loved doing that. Can't recommend the place enough. Many thanks

Nothing

Very nice hotel located in a lively yet not touristy area of Venice. We loved the location. The stuff was very friendly and welcoming, helping me making a birthday trip for my husband special. Our room was spacious and clean, nice comfortable bedding, clean fresh bathroom with all the necessary toiletries. It was also warm in the room which was nice, as the weather in Venice in January was quite chilly. We liked the breakfast which had plenty buffet options and also some preordered options like eggs and pancakes (pancakes were delicious). Also some fresh fruit and good coffee. All in all we had a very pleasant experience.

The window in our room was quite high and looked into some narrow courtyard, which made the room relatively dark. Also we could hear some noise from the neighbouring rooms like TV or running water, but not much. Other than that cannot think of anything we didn't like.

I liked the cozyness of the room despite being so small. I loved how warm I managed to make it with an Air conditioner (it was during winter, so it kinda mattered a lot). I loved my separate entrance to the building. I love how it was well isolated, I never heard anybody from the other residents. It also had small smart TV with Netflix. Staff was very kind and friendly.

Had to walk from Parking to here, and that was kinda a lot. You can use those sea-taxis but I never used them before so I didn't know how (although, from Parking Tronchetta you have a streight line: line 2; that will get you relatively close to the place. They also ride pretty often). The room is really really small wich can sometimes be a problem if you don't know where to place your stuff. Showers had way too small preassure for my taste, and I'd preffer a liquid sope to tje one that I've recieved.

Good-sized room with nice atmosphere and good lighting. View of the towers was incredible and the location couldn’t be better.

It was just too expensive for what was given. With the upgrade, it was double the price than my nicer bigger equally good location as Venice hotel. No kettle or coffee maker was also disappointing though the americanos from the bar were excellent (albeit likewise expensive). Shower was a bit crammed. I wasn’t disappointed with my stay there but the expense plus what was provided left me with a little bit of a sour taste in my mouth. Also a bit noisy but not an issue if you wear earplugs.

We loved the location of this place. It was in a quieter, what felt like more local area, without hundreds of tourists. Lots going on in the evening just down the street & within walking distance of everything. Room was really clean & well supplied, staff were very friendly! I would highly recommend this hotel!

It got quite warm in the night in the room & we couldn’t use the aircon as it was set to heating. However, I understand they can’t change that. Was not possible to keep the window open as there were mosquitos in our room. Other than that it was great!