Staff at the main desk are very nice, friendly & helpful ready to answer all questions. Had a wheelchair accessible room. Travelled with my father, a senior. Room was on the main floor level. Very spacious with one room having a wheelchair accessible walk-in shower with a fold down shower bench, but staff (Roxy who is amazing) also accommodated my father by putting a shower chair in there with the back on it. Kitchen in room with a full-size fridge, stove, top, cupboards, cutlery, dishes, glasses, etc. , kitchen table with 4 chairs . Full size sofa & chair in living room . 2nd bedroom had a bathtub , closet space, lots of shelving throughout the whole unit. There is a laundry room outside of the room nearby for use by guests, a great added feature. One of the biggest bonuses for this hotel is that they have a company with drivers that work just with this hotel. Was excellent to get to know our driver, Fernando who we could call via the front desk or text/call ourselves. He sets the price to where you’re going so it’s like having your own personal ride share driver & you don’t have to worry about the price going up like you would for a taxi. It was an amazing bonus to also arrange for him to come pick us up at particular location & time like outlet malls nearby to bring us back to the hotel . We got to know him, and he was very polite, professional, and this added to the comfort & security of our trip. Another amazing feature of this hotel is that it’s located directly across the street from Icon park which has no admission fee. You can just walk around there, enjoy the restaurants with lots of people to see , rides for children, etc. Madame Tussaud’s & an aquarium are at Icon Pk which is an added bonus. The breakfast is basic at hotel with an option for purchase of some things like breakfast sandwiches and coffee, etc.. It was good! I highly recommend staying here. It’s not fancy, but clean & functional.

I like the size of the room and the full kitchen. It was almost like a small apartment. I also enjoyed the hot tub and the layout of the hotel. The location was great,since a bunch of restaurants and activities to do are across the street.

eally enjoyed staying there, my only complaint is that the walls are very thin. I could hear every little thing and at midnight there was someone on the floor above me banging for a good 15 minutes on their door. It scared me. I thought it was someone banging on our door because our door was shaking. My husband had to go out there and tell him to stop.

Location was good, right across the road from The Icon as well as on International Drive with a trolley bus stop right outside. Staff were friendly and helpful especially when I was delayed due to a hurricane. The kitchen in the room was helpful to be able to make breakfast in the morning.

Only 2 morning and 2 evening shuttles to the parks. Ended up taking Ubers as they were more convenient. Had a fire alarm at 2am which disrupted sleep and took half an hour be able to get back to our rooms. Did not really have much information or updates from staff during this time.

The staff is friendly. The location is great. The hotel is great but it is the first time that we stayed in a hotel where the maid never came. Very close to Universal, the Icon Park, shops, supermarket, great location!

I stayed from Dec. 28 2024 until Jan. 2nd 2025. The maid NEVER came. We asked the reception and they said they were going to send the maid, but she NEVER came. Then the reception said that the mais would come after the 3rd night. NEVER came. We had to put the garbage and the towels outside. And we had to clean the room ourselves.

This property is extremely underrated. The two bedroom option had: two separate bathrooms (each with tub, toilet, sink), 3 televisions, a sofa bed, a fully equipped kitchen (fridge, tableware, bowls, microwave, stoves, pots, etc.), a 4 seat dining table, and exceptionally well-functioning air conditioning... For those reading this, please look at as many pictures as you can on Google and other booking sites to get an idea of this steal of a property... (I only took videos, unfortunately). A normal hotel literally has two beds, one bathroom, and that's it. This is an entire apartment for what it's worth.

Can be humid, but can be mitigated with AC

The place was perfect for a family of 6 - 4 adults and 2 kids. The 2 bedroom and 2 bathrooms really catered to our needs. Laundry downstairs was great. The pool and spa were sensational. Even in Winter we could swim as the pool was heated perfectly. The location is in walking distance to many restaurants and the Wholefoods (about 1 mile; 15 minute walk) if you wanted fresh food. The free shuttle to Universal was a bonus too.

The rooms had no windows that we could open to allow for ventilation. Whilst the kitchen had cooking facilities, there were only cutlery, crockery and seating at the dinner table for 4 people even though the place could accomodate 6 people.

Check in staff was excellent, deserves mention he was great check in and out Nov 14 and 15! So friendly and accomodating. We come here often and it was my birthday. We were able to check in slightly early. Luckily the rate was a little lower so we could stay there instead of the La Quinta like we had to when it's too high here sometimes. We absolutely love the hot tub. It is quite, empty and very well maintained. We both work hard it's a lovely escape. Beautiful view of the Eye, where we like to walk around. Lobby decoration for Christmas is beautiful.

We miss the small morning complimentary snacks...ie muffins and fruits. The breakfast bar is quite pricey.

We came here after our gulf coast trip was hit by Helene then Milton . The lady on the desk was fantastic allowed us check in early ( our other place the night before had no power following Milton . She was so lovely . Our room was extremely clean . We had 2bed 2bath . Yes it’s not huge like previous condo but the staff and cleanliness more than made up for it . Kitchen has micro large fridge and small hob . Laundry facilities available . Situated close to icon park and all the main things on international drive . Wouldn’t hesitate to stay here again ..parents were extremely impressed

Nothing !

The room was a great layout, very clean, and updated. The staff were extremely friendly and helpful! We requested a pack n play crib in our booking, and it was set up and ready to go by the time we checked in. We also had a great experience at the Starbucks counter in the morning. The hotel is in a great location right on international drive, if you are visiting the theme parks or anything! Lots of restaurants within walking distance too. Overall it was a great experience and we would definitely stay here again!

Gerald at the Font Desk was Super Helpful and Very Sweet! The Amount of Space in the King Suite is Amazing! Full Fridge , plenty of counter space, table, sitting area, etc! There were supplies already there in the kitchen, and the freezer had an ice maker, which was awesome ! Each bedroom had its own private bathroom, which was great with our kids and their friends. Beds were comfy. Super close to Universal, we drove both days and it was easy to and from routes! Couldn't believe how affordable the Suite was! Wish we could've stayed longer! We will be back !!

Parking was the only issue we had. We circled the grounds for 10 minutes and were unsure where the overflow of parking was supposed to go. We eventually waited out someone leaving.