Although I arrived before the official check-in time, the front desk staff was very kind. She took care of my luggage and later informed me when the room was ready after cleaning.The room was large and on a high floor with a nice view. The kitchenette allowed for some light cooking, which was very convenient. Most day tours to Banff don’t include pickup from this hotel, but it wasn’t a problem since the pickup locations were within walking distance. Having a large supermarket nearby was also very convenient.

Nothing in particular.

Excellent location and with space between buildings, lovely corner room with city views in both directions, spacious room layout and good breakfast. Super comfy big bed, lovely couch and fabulous bathroom. Extremely comfortable suite thank you.

A few loud-speaking adults and children in corridor and adjacent rooms with frequent knocking on each others doors when other guests are trying to sleep. How about signage in ALL HOTELS reminding guests to be aware of their noise levels (especially when travelling as a group) with respect to other guests?

Breakfast was good, though the menu said that There was omelets, but there was none that morning. The room was clean and the air conditioning was already going when we got in there, so the room was a nice temperature.

I didn't like having to pay for parking. I need to get there somehow and having to pay for parking at the place that I'm staying seems a little bit unreasonable to me if I'm staying there. I should be able to just park there. Especially cause i'm traveling. It feels like corporate greed. The continuous van in our sweet in the bathroom did not work.

I liked the kitchenette, the empty fridge, the helpful staff, the slightly early check-in I was allowed to do. The location was great, and the price was very competitive.

I seems cheap to complain about a complimentary breakfast that I only used once and was not a factor in booking the place, but it was a little underwhelming. Surprised they couldn’t have real plates and cutlery. There was a sign saying that they needed to have single use plates by law, not clear why that is?

Clean & well looked after, underground parking, good selection continental breakfast, fitness centre, spacious rooms.

Staff provided an old blanket for the sofa bed, we paid for our two additional guests and as such we requested extra pillows and a duvet. We had to follow up twice for the staff to bring these items to our room so our guests were comfortable. Parking was very expensive for two vehicles @ $42 for both - staff stated it was solely complimentary if we booked directly on the site.

Good location for city and exploring further. large room with all facilities you require for a few days. Best part was helpfulness and friendliness of staff. Airline Air Transat, lost our bags, reception staff went over and above to help us find shops open to buy clothes. Next day they were very quick to let us know bags had arrived. Inclusive breakfast was an unexpected treat.

Road noise is very loud throughout night, we had road facing first floor room.

Myself, my wife and three children stayed in the 2 bedroom suite with the kitchen for 5 nights. The suite was clean and well maintained. It had full size fridge, stove, dishwasher and all the pots, pans, dishes and cutlery included. Separate air conditioner and thermostat for each room and the week we stayed it was 35 degrees outside the whole week and it was nice and cool inside. Extra towels and blankets were just a call away. The included breakfast buffet was unlike a lot of hotels and was not just coffee and pastries, there were bacon, eggs, sausage, bagels, toast, hash browns and Belgian waffles if you wanted to take the time and make it yourself. The staff were helpful and very nice. The location being central downtown was a big plus. Within 2 blocks of the front doors were 15 small restaurants and coffee shops, 2 grocery stores, a dollar store and a gas station. It was located central to everything you want as a tourist.

9/10 Rating - It may sound petty but it does make a difference to me. The toilet in our bathroom was one of those mini versions that seemed to be made for little people, very small and close to the floor. For a larger old guy like myself I found myself having to go down to the main floor and use the washroom outside the room where breakfast is served. The parking lot include outside parking and underground parking for small vehicles under 6 feet tall. It seemed no one wanted to use the underground parking and the outside parking lot was always crammed full. It only had 2 handicap spots on the main parking lot that were always taken and our vehicle was to large for underground parking I found myself and others having to walk from the furthest spots.

It’s really nice floor plan with separate areas of bedrooms, living room, dining room and kitchenette. With some mugs, cups, utensils and pots for us to use. Clean rooms and appliances. Good soundproof bedrooms for a night quiet sleep (consider the location is at downtown). Access to ice cubes machine in the hallway. You also can do your own laundry by the basement parking spot, also available a fending machine that has some detergent that you can buy. We have nice breakfast too with standard breakfast hotels (bagels, muffins, eggs, bacons, coffees, chocolate milk and juices). The basement parking was very secure. You only can access it with your hotel magnetic card. But it just only for vehicles not more than 6” height. The hotel also located right on the corner by the traffic light closed to some convenience stores like circle K and Dollarama. Also a gas station and some restaurants. Overall we really love this hotel suites. We probably will be back if we have other events close by or just want to stay in a nice affordable hotel with family.

The sofa bed was ripped open in some corner, kind of dirty (probably because it was old) and smell funny (especially when we open the bed). Time to change it I guess. That’s why I didn’t give a perfect score for this hotel. And also it’s typical downtown life. A lot of homeless across the hotel (on the parking lot in front of circle K) and sirens from police cars or ambulances. But since the bedrooms are soundproof, it didn’t really bother us.

I loved everything. The breakfast layout was amazing! Great staff and so friendly. The hotel was immaculate, and the beds and pillows 10/10 Washing and drying facilities in the basement near the gym and vending machines are available for snacks. We could walk almost everywhere, and across the road is Dairy Queen, a kwik stop and the best coffee shop in all of Calgary - Kawa.

Nothing I didn't like - but suggestions for future updates to room, but better placement for the grab bars

The staff were very pleasant and answered all our questions quickly. We had the two bedroom apartment. Lots of space for 4 people. The breakfast was good and I liked the sign in the elevator telling the guest (in a funny way) when it would be crowded. And the water pressure was good.

The dated furniture, but I did see everything will be replaced soon.