I was here for 2 nights. Outstanding staff. My Spanish is not proficient enough for this area, but they still made every attempt to communicate with me and attend to my needs. A special thank you to the manager who helped me book the 4 island tour, and to Luis (?), the staff member I spoke to as I was leaving. Also the rest of the staff were lovely too. I cannot praise them enough. They represented Cartagena well! The room was very suitable for the two nights I stayed. Very clean, and the bed was huge and comfortable. I gave feedback regarding the tap in the bathroom which didn’t have a strong flow, but otherwise the room met my needs for the length of my stay. It was very humid at the time, and the aircon was perfect. I turned it off at night as I cannot sleep with it on. Breakfast was lovely. Thank you to the chefs! ❤️ The location itself is perfect and in a beautiful neighbourhood. A 10 min walk to the airport, which I did, 5-10 mins walk to the beachfront, 10-15 mins to El Centro by taxi - I loved the accessibility of it. I wish I had more time to explore the local area.

Nothing.

Everyone who works there was very friendly and helpful. The hotel is very clean. The neighborhood was very safe, and the central location was great. Walking distance to restaurants and convenient stores.

The jacuzzi did not work the whole 9 days of my stay. No one knew how to even work it. The water level was too low, too much chlorine, and did not even warm up a little.

Excellent hotel, especially good value for your money in Cartagena. Since Cartagena is a tourist hotspot, some of the hotel prices in the more tourist zone were too exaggerated. Hotel Mucura has all the essentials that you need. Definitely not a luxury hotel, but it was perfect for us since we spent most of the day outside the hotel and only returned to the hotel to sleep. It is a very quiet hotel at night. Very close to the airport. You can walk to and from the airport. It's only 4 blocks away. We walked with our carry on luggage and backpacks at midnight and the neighborhood seemed safe enough. Transportation (Uber) from the tourist zone of Bocagrande to the hotel is about US$3 to $4 max. If you want to rent a car in Cartagena, the rental company Localiza is just in front of the airport. One day with an economy (basic) car (Suzuki S-presso) with full insurance came out to US$38 aprox. Driving in Cartagena can be very chaotic with lots of motorcycles everywhere. Definitely need to have "nerves of steel" to drive there :-) . The hotel has a small garage of its own.

It's not really a complaint, but the hotel does not have a swimming pool. It does have a jacuzzi though. It can be sometimes hard to get an Uber from the hotel since it is not in the main tourist zone. Don't worry though, we walked 3 blocks and got a yellow taxi on the main road. Breakfast can be a little repetitive if you stayed like we did for 5 days.

There is a beach and park walking distance from the hotel. There are plenty of amenities in the area as well. The massages feel great, they put some elbow grease into getting out my muscle knots. I felt like I was floating. Breakfast is also cooked fresh. Once you come down in the morning, the chef will ask what you want prepared. Overall a great experience and I will return again.

The staff here is extremely friendly and helpful. I had a excellent experience in Mucura. The breakfast was delicious and the people in the kitchen are very nice, the bed was wonderful after a long flight, they have coffee and tea free 24 hours and very nice hot tub. The location is near to the airport and 10 minutes from the wall city.

Nothing to say.

Fred(english speaking) is BEST, And i mean in seriously, this Guy was our savior, He helped us with everything, where to eat, what to see, how to get there, other personal was really kind even we did not understand each other, everything was perfect for us, maybe one of a kind. Also we decided to stay 3 more days because we liked here a lot. I can only say good things about our stay. We have no issue, no problem. Hope we will meet Fred in every possible hotel we stay.

The staff was super helpful and the young man at reception spoke the best English I’ve heard so far I’m Cartagena. The room was spotlessly clean. Great area if you have a flight early in the morning, you can literally walk to the airport in less than 5mn. The area is real safe too, can walk late at night (female alone) with plenty of options to eat at walking distance. They offer massage service at a fairly cheap price which I tried.

Friendly and helpful stuff, delicious breakfast and nice courtyard with hammocks. Ideally located 10 min by foot to the airport

The Pool is not working and directly in the courtyard, nothing to enjoy and in reality not like the photos

The staff was lovely and welcoming. The bed was comfortable and it was located in a quiet neighborhood. I only stated there for one night because I had an early flight, so I think it’s a good affordable option to stay close to the airport.

Unfortunately the bathroom smelled bad, the TV did not have any channels available (only a cooking one) and the walls were very thin because I could hear everything going on outside by the common area.

The hotel is great and the staff makes it better specially Israel who was very helpful and the most polite person I've ever dealt with. The girls at the front desk are amazing as well as the kitchen and of course the room always clean . 10 stars