Very nice boutique hotel , only has 6 room , modern design , though room a bit dark ..very comfortable , good f a relax vacation , close to the lake only 6 min walk , Staff r very very nice , helpful , n professional, deliver the warmest hospitality to guests , appreciated his effort 😃 food r excellent ,, they offer free ice cream after dinner , very tasty 😋

We reserved two room , one room is a bit cold , there’re two heater in room , but when we turn on all lighting n TV together with heater , electricity suddenly power outage ….but staff came to help immediately , except this accident , all good in hotel .

Dinner was very good and unique. The room was very nice with big shower and bath area. Plenty amenities supplied. Nice onsen (public bath) in a near-by facility

Communication was not easy but eventually ok. Apparently, breakfast is served only from 8:00 (wasn't mentioned in the booking), and since we needed to catch a flight, we couldn't attend. Alternative breakfast was offered at 7 am in a different hotel but with additional payment. why?

The staff were very polite. The building itself has beautiful architecture and a spectacular view.

There aren't any hooks on the wall to hang towels and bathrobes. If you want to go to Sapporo by bus or Taxi, make sure to plan ahead well in advance as there is very limited transportation available.

Boutique, very quiet and intimate setting. Breakfast and dinner are delicious and well crafted. Excellent service with special gelato treats of 14 unique flavors.

If you didn’t include dinner in your stay or reserve dinner elsewhere in the area, plan ahead bc no food option (even convenient store) is available especially in the winter.

Spacious room, mini theater, separate of toilet and bathroom, breakfast, coffee machine, gelato in the evening

Just One staff has to deal with all the services and inquiries... have to wait.... The water at the sink is very slow to heat up... Onsen can only be used at another hotel...

Having the half board the meals were exceptional. Loved every mouthful.

There was only one transport to the accommodation available. Due to train cancellations we missed it and there was no communication regarding how else to get there which would’ve been helpful.

The rooms were comfortable, modern and view of the lake was lovely. The breakfast was amazing, staff friendly and accommodating. Beautiful location and staying in winter was very quiet, but I loved it.

Only disappointment was having to walk to the nearby hotel for onsen, but it was a very nice facility, worth the short walk and no trouble at all.

We enjoyed the food and the view on the lake. The staff was very helpful, kind and attentive. We liked the easy access to the onsen.

During our stay it was the season for many bugs who we had difficulty adjusting to. But the staff also helped with that.

Fantastic property Clean modern and great food Location good but little bit away from the centre

Nothing except would be useful to have English capabilities- staff and information We missed a great in-house dinner due to our inability to to understand what was being offered

The gelato service is a great surprise

The Google Map direction from the lake to the property by walking is incorrect. It directed me to the back of the property where a local resident told me the right way--apparently many people had been misled before.