Friendly staff: Communication through booking.com message is efficient. The receptionist came outside to greet us when we were parking our car. He offered to help with luggage. Private onsen: We booked the Twin room without opened-air bath. They have private onsen room with opened-air bath you can book for 1 hour use. People with tattoo are not allowed to use public bath. Room: Much nicer than the photos on their website Tatami area, bath tub, comfy doona and pillows Dinner: Private dining space. Traditional Japanese 10 courses meal with some interesting dishes. Mostly seafood. Very good way to experience Japan food culture. I contacted the hotel about my fiancé’s seafood allergy. They kindly offered alternative. They served wagyu beef instead of seafood. Breakfast: Traditional Japanese food, fish, rice, miso soup, tofu. Very big meal. It was a bit too much for us. Cleanness: Hotel is very clean. The building is old so there are some spots which is understandable. Premium time Ticket for Lake Shikotsu ICE FESTIVAL: can purchase at hotel for ¥1500. can enter 2 times, 20:15-21:15 and 10:00-12:00 next day. 20:15-21:15 is for premium ticket holders only, can enjoy the festival with less crowds. 5-10 minutes walk from hotel

Toilet has urine smell

The onsens were beautiful, the food was phenomenal, and the staff was attentive. I'm so glad that my husband I chose to spend our anniversary night here while visiting Hokkaido.

When I booked through booking.com I must not have selected the number of people. This became apparent when I was charged $130 upon arrival for my husband. While this was a mistake on my part, it made for a big surprise and significantly changed the overall cost. So make sure you double-check how many people you are booking! Also the room was quite warm and the AC did little to nothing to cool it.

Good location, decent hotel and nice staff. Love the terrace in the 2nd floor.

I booked the hotel shuttle bus picking me up at the Chitose JR station but could not find the pick-up point and eventually missed the bus. Actually I had showed the relevant hotel webpage message to the JR staff but they pointed me to different direction (coz there is another west exit waiting room in north gate!!). Onsen is fine but only two seats for drying hair and tidying up, and I have to wait for 15 minutes!! And a lady sat there using cell phone and who knows whether she would take pics or not!! Breakfast is Japanese-style and not my cup of tea. I have to wait for coffee and bread which are available in 1/F at 9am with limited supply!!

Excellent food and facilities. Was able to fully relax with both the private bath and communal baths. We also liked the different lounges in the ryokan with tea, coffee, games and freshly baked pastries that offered something special to each day. It was also very conveniently located close to both the bus stop and also activities along the lake (visitor centre, wild bird sanctuary etc) so was very easy to step out for a walk. The free shuttle offered to Chitose was also very convenient.

The environment is so peaceful, calm and relaxing. It’s very near to lake Shikotsu. Definitely a great choice to away from city hustle bustle. I feel so much refreshed and recharged after the stay. Staff are very friendly and warm, and surprisingly they can address my name when I first walk into the hotel. The room is with a Japanese tatami sitting area where is my favourite area. The bed is so comfortable and i had a good night sleep.

The nostalgic feel when you enter the building. lots of timber and woods used. Love the views that it provides of Lake Shikotsu. tThe staff are excellent as are of all Japanese. Keiseiki dinner, which was included, was fresh. The service cre that served us, Sato san, patient in explaining all the disihes, kind and eloquent. Good job Sato san.

a corner of the rm toilet had cobweb. this was allso noted on the 2nd floor, coffee lounge, top of the righthand corner of the right door to the balcony.

Amazing onsen both in the room and public, stunning lake view from the lounge, free tea and croissants that were not even advertised, shuttle to JR station, just generally a very elegant and cozy vibe. One of the best ryokans I ever stayed at.

Breakfast was maybe a tad overly focused on tofu for my taste, but I bet that would be a kick for some. In any case it’s no issue as there is enough other tasty food

It was an extremely nice experience. We booked the room with open- air bath tube. Really nice and happy choice. The dinner and breakfast were also included. Both time the food was luxury and extremely fresh and mostly local.

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The private onsen bath was a real treat, bathing in the cold night air so enjoyable. Friendly and helpful staff and good Japanese food.

The room was very warm which made it hard for me to sleep.

Very good breakfast. However, the BF room is quite difficult for elderly people to access.

Our bathroom sink was clogged. It took a long time to drain.