Wow! The hotel was beautiful and clean and the staff were lovely. Our room was Japanese style, very well designed and spacious for our family of 4 and easily had space for up to 6. The dining and sitting areas were separate to sleeping area so no need to put the beds away. The futon were comfortable and we had air conditioning. The bathroom was large and spacious with separate toilet, two sinks and separate bath and shower room. We had an amazing view of Mount Fuji. There was no noise. The breakfast was excellent with some of the best pastries I've had served with a wonderful view of Mount Fuji. We ate in the Japanese restaurant and the Italian. Both were excellent quality. The onsen was also lovely and relaxing. I wish we had time for a massage as they were very reasonably priced. One of the best things about staying here was the ability to purchase our theme park tickets, register Face ID and get into park 30 mins early. We got straight onto rides with no queue. The park was relatively quiet when we went and two coasters were out of action but I think this would be very useful at peak times when park is busier. It was wonderful to be able to walk to park to and from our room also.

We went to Thomasland in Fuji Q so this location was great and walkable to the theme park in the morning before we head to other attractions. The breakfast cafeteria has the most beautiful view of mount Fuji and we got the traditional room so our family of four adults and one 3 year old toddler was able to stay in the same room, which was great and also has the most wonderful view of mt. fuji. My mom and aunt also enjoyed the complementary onsen.

Transportation might be hard if you are not driving, also the bathrooms are a little old and dated but overall was tolerable considering that our entire family could stay in the same room.

The Onsen experience was great, and it was included in our room price. Many restaurant options with the Italian restaurant on the ground floor offering good priced meals and a great Mt Fuji view restaurant for breakfast. Best part was the free dessert that was included (which we had to pick it up from a nearby dessert shop) - It was the most delicious cream bun thing I've ever had.

Location was alright (our bus dropped us right at the hotel), but, it is far away from the main city, with train station a bit farther away (they did provided free bus transfer to the station though).

The view of Mt Fuji was so stunning from our room window. Very comfortable room, nice and clean. Free shuttle bus to take you around town, but also the bus stop for Tokyo bound if you want to take the bus back to the city and If you have children the Q highland fun park next to the hotel which give you a day free entrance. One of staff there had tried very hard to help us book a bus back to Tokyo on one of the website which was confusing to all because languages barrier between us English speaking but he got us there at the end. Bless his heart!

None .. However, one thing we'd like to mention is the way into hot spring from the hotel quite confusing it takes long way to walk to it .. just keep working then follow the picture of Hot Spring! because no sign in English!

I never seen a hotel flooring so clean. After 2 days wearing my bathroom slippers, I looked at the base and it was white, no dust, no hair (as if I had never worn before) 😱 We booked the Fuji view room and had a really good stay here. Slept like a baby throughout. Staff were all very very nice and friendly. Bonus was the Fujiyama onsen whereby we took 20mins every morning/evening to just take a soak before we start/end our day. Super comfortable stay! This has to be better than those $1k/night fuji n private onsen hotels.

I really liked the accomodation and it really showed me Japan's standard of cleanliness. Maybe one downside is that breakfast buffet only had 1 coffee machine and with everyone taking 3-4 cups one go, it was terribly long wait

Staff were very friendly and helpful. Room was large, clean and well equipped with a great bathroom, including a full size bath. Worth paying extra for room with a view of Fuji as the view was insane. Wasn’t able to use the onsen due to being tattooed (was aware of this before), however had an amazing massage at the hotel spa instead for half the price it would be in the UK. Hotel restaurant food was great and staff were helpful and accommodating with dietary requirements (vegan with a peanut allergy). Good location, Lake Kawaguchiko 40 mins walk away, station/bus stop 15 mins walk away. 7/11 just around the corner.

Not a bad word to say

One of the few hotel around Lake Kawaguchiko with views of Mt Fuji and with a slightly more expensive rates if you include dinner. A modern hotel with excellent amenities and close to to Fuji-Q bus stop (50m) for the Shinjuku Expressway Bus. The Fuji-Q train station is a little further with about 20 minutes of walking. Breakfast was good with both international and Japanese options. Easy to get to Chureito Pagoda by train from Fuji-Q station. The hotel also provides a shuttle bus to the 3 main train stations at Mt Fuji. The public onsen (next o the hotel) for use free by guests is an excellent set-up and should not be missed. Visit Fuji-Q if time permits.

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The hotel has an excellent view of Mt Fuji, as long as you order the rooms with Mountain View. The staff are super friendly even in Japanese standard, the best I have ever had. Their buffet breakfast was excellent too, with a good variety of food and the taste is amazing. Access to Onsen is included, and there’s a dedicated corridor to access the Onsen. It was quite an experience for us and we will definitely recommend it to anyone else. The hotel room is bigger than other hotels we stayed in Tokyo, that’s understandable but still a pleasant surprise.

The only thing you need to watch out for is the breakfast time. Buffet breakfast ends serving at 9:30. We woke up a bit late on the day, so it felt a little rushed. You can still grab food and enjoy it till 10. It would be nice if the buffet serving actually ended at 10. No complaints here, but only a suggestion. Regarding the location, 5-star for Mt Fuji view but probably not the most convenient to get to. The hotel offers free shuttle around town, but we still end up taking a taxi there because it’s more convenient. Plan ahead and you will be fine.

Really liked the view of Mt Fuji from the room and access to the Onsen. Proximity to the theme park is great if you like that type of activity. Liked the free shuttle bus to get to places around the resort. Note I realise the bus isn’t just there to pick up and drop off at stations but it would be useful to time the morning shuttle after checkout - the 11:30 one about 5mins earlier to allow customers to get the 11:32 train from mt Fuji station instead of needing to wait 45 mins for next train.

Check-in is 3pm. I arrived just after 3pm after a long day of travel. My room wasn’t ready until at least 3:20pm. Kids were running up and down the hallway near the elevators at 7am the next morning which woke me up (rooms aren’t very sound proof to what is going on in corridor).

After our last stay in the themed Thomas room 9 years ago, we were back and stayed at the executive floor - was treated very nicely with in-room Mt Fuji biscuits, Bvlgari toiletries and Pola skincare set, Refa hair dryer…the room design was perfect for us, bedroom and a sitting area separated by sliding doors, tv on both sides. The view from the room did not disappoint - we were very lucky to see Mount Fuji with clear sky. The executive floor benefits did not stop from there. We were let to the sky lounge at 8:30 next morning, and had cream puffs plus drink to redeem at the Italian restaurant. This hotel knows how to treat their VIP customers and well.

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