Wonderful oversized rooms with 2 twin sized, in reality they were standard sized, beds. Larger balcony with an unobstructed view off Mt Fuji. Breakfast was the same everyday with buffet style Japanese standard fare. The onsens were all included with bathing materials including shampoo, conditioner, shower gel and hair dryers. The small store in the main lobby stocked cookies, candies, trinkets and ramen. Restaurants are within 15 minutes of the hotel. The hotel does have a Japanese style restaurant with a fixed menu for 7700 yen per person. We walked to a pancake place about 10 minutes away. It was fantastic. There's a shopping center across the street and a grocery store although we didn't go. The hotel provided a shuttle to and from the main train station every hour on the hour beginning at 9 and ending at 4. At the train station you can purchase tickets for the buses to Mt Fuji 5th station, the Ropeway and other tourist attractions. Most staff do not speak English so translator is essential. The staff is friendly but doesn't offer to help even when they observe guests needing it. Example, elder couple struggling with luggage. Other hotels we stayed in throughout Japan water over the top in being helpful, making suggestions for places to eat or shop.

The breakfast was unchanging and at times looked unappetizing. Otherwise, it was a great stay.

The staff are very friendly and helpful. We requested a room at the highest floor available and they upgraded our room from a Standard Twin Room to a Upper Floor Deluxe Twin Room. The view of Mt Fuji from the 10th floor balcony is AMAZING, especially at sunrise. The breakfast (included) has lot of varieties (gear more towards Asian/Japanese's dishes, as you would expect) and is very delicious, although the menu do not change from day to day. The separate rooms for the toilet and the bathroom makes it very convenient. A short walking distance to convenient marts and a bigger supermarket, where you can buy food, snacks and drinks. The free shuttle bus is also a very convenient touch from the hotel, although it usually gets full fast - so booking by telling the staff in advance is highly recommended. We called the hotel from the Kawaguchiko train station for a pick-up and they arrived promptly and we found the shuttle bus with no incident.

The room is newly renovated, which is nice. But the workmanship is a little lacking as some of the doors do not fit very well. There is no microwave in the room but they do have one in the lobby (which seems like I am the only one using it).

Overall a nice hotel and pleasant staff. Vending machines on multiple floors and small hotel shop in the entry hall, allowing access to drinks etc. the whole day. Available, free bus shuttle starting from 8 am from the hotel entrance to Kawaguchiko Station with 30 min frequency.

Shuttle service from Kawaguchiko Station back to the hotel is only available upon request by phone. Makes more spontaneous traveling back hard without a phone. The hotel is badly connected to the main Lake Kawaguchiko sightseeing spots or Kawaguchiko Station through public transport (particularly with the tourist's passes)- just one or two bus lines pass the hotel every few hours, however from Kawaguchiko Station you'd reach the hotel in 15-25 mins by foot. The view of Mount Fuji is less amazing than some of the photographs might suggest as for many rooms you'll have other room's balconies partly obstructing the view unless you fully step outside onto the balcony. If you end up with a room far west and one of the top floors, the view is surely great.

The staff were very friendly and the hotel was very clean. The breakfast buffet also had a good variety of food. We loved the fact that we saw Mount Fuji from our room balcony.

The shuttle from the train station to the hotel only started at 3pm. When I called before 3pm but they could not entertain the request or even take down my name. All I was told was to call back later. Let me kinda puzzled. For foreign travellers, it can be quite difficult to make the phone call to request for the shuttle. There's a payphone at the station but it can get quite crowded there. Maybe the hotel can develop some sort of website or app that can allow guests to request for the shuttle?

The Regina Kawaguchiko is the best property located around the beautiful mountain forests and away from the hustle bustle . The view from the balcony was fabulous. You can see the beautiful Mount Fuji from the comfort of your room. Being a photographer made it thrilling as I could get beautiful day and night shots of Fujisan. The hotel offers free trips to the main town Kawaguchiko regularly. This made my stay comfortable as I could get to the main town and the other sightseeing locations without much hassle. The breakfast was decent and sumptuous. I recommend trying the Onsen. The hotel has the best Onsen facility of natural spring water and the temperature is maintained at 42C. After a whole day of walking a dip in Onsen is very refreshing.

There is nothing particular. The check-in time is late at 15:00 hrs. I arrived early by a couple of hours and had to wait at the reception before the room was ready. There is not many restaurants or shops next to the facility so I recommend fellow travelers have a good lunch before reaching the hotel.

Hotel Regina is one of the tallest buildings in the surrounding area, and all rooms offer great view of mt Fuji. it is located on the main national road, but set back sufficently so it is quiet and private. there is a ramen restaurant and small mall located within walking distance to the hotel. we stayed in twin room, with seperate living and bedroom spaces. the bathroom was recently renovated with a large bath. there is laundry and public bath on site. plenty of parking the breakfast buffet was limited but perfectly suited for a short stay and number of people in the hotel at the time.

Nothing

They gave me a free upgrade to a huge western-Japanese room with a brand new bathroom, which was amazing. All the staff were awesome. View of fuji was unbelieveable, worth every penny. Didn't have a chance to eat the breakfast/kaiseki, closest convenience store is like 5-10 minutes walk. There are a few restaurants in the area, most close early though, and nothing is spectacular. 25 minute walk from kawaguchiko station if you miss the shuttle, not bad. Mall nearby has a grocery store and misc shopping, feels like it's from the 70s or something.

Shuttle is hard to book if tourist center is closed and you don't have a Japanese number. Get a car or bike/scooter if you can.

Love the room is huge ass big. It felt like a apartment that we really can space out and enjoy each spaces. The fuji view is spectacular to see from the balcony. Bed is comfy and bathroom and toilet is great! Soundproofing is good. Location is good being close to many restaurants, we travel by car however, with minutes drive which I am sure is good even for non-car traveller. There are also humidifier so that helps our sleep in peak autumn.

I would appreciate if the fuji view is right smack look out from the bed considering the price we paid but I understand Fuji rate could be way higher for such demand.

Much appreciated that I got upgraded to a bigger room. The room is spacious. Breakfast are good with a lot of choices. Hot Spring is so comfortable. I chose the Mt Fuji view room that I can see Mt Fuji the first thing in the morning. Because I am staying there for Marathon, it would be good if the hotel can be more considerate to provide exact earlier shuttle bus service (like depart at 7:30 instead of regular schedule at 8:00) for the runners to Kawaguchiko station. It would be also an encouragement and support to overseas runners if hotel provides this exact service just for this special day.

Amazing Mount Fuji View, the best Ive ever seen. It was our wedding anniversary and the hotel was so kind to give us a free room upgrade. The service staff is friendly and kind. Room is well equipped and clean. Shuttle bus to kawaguchiko station is free and easy to arrange within a short waiting time.

Quite outdated with the room deco. Hairdryer is spoilt and wifi can only be used when the TV is switched on. There is no room service to order food and there is only 1 restaurant that needs reservation, so we had to brave the cold to find food outside.