Located in the best spot between Tenjin and Kushida Shrine just past Canal City. Bus stop is right outside and 3 min walk to Tenjin-minami station. Lawson is beside the hotel. Surrounded by restaurants. Just 5 min walk away is Daimaru and Mitsukoshi malls. From our window is the main street and view of Tenjin Chuo Park. Lively and family-friendly location

Wished for a bigger closet to hang clothes but they only have a wall with hangers and a rack

The room itself was nice, exceptionally clean, and quiet. It was a little larger than most Japanese hotel rooms, and had a microwave, small kitchenette area, and a washer/dryer. The AC system worked well, as did the humidifier, and both were easy to use. The shower and tub were larger than those in most Japanese hotels, and worked flawlessly. The bedside lighting switches were a very nice plus, as were the number of USB ports for easy charging. The staff were EXCELLENT, going well above and beyond.

The only thing I didn't like was the rather limited breakfast option. Although it did provide reasonable options for a Japanese style breakfast, the western breakfast was EXTREMELY limited (scrambled eggs and a ham option). They provided coffee and a few other drinks (such as apple juice), but there wasn't much of a selection of tea. I've had much better western breakfasts at Japanese hotels. Being that they charged 1,800 yen per day for breakfast, I expected a bit more.

Room was spacious by Japanese standards and very comfortable. I had stayed in one of their hotels in Tokyo and it was very spartan so I was happy with the comfort of this room. Great to have a washing machine and microwave. It was about 10 minutes walk from Tenjin station though very close to Tenjin-minami station.

They didn’t clean once in my 6 night stay, which is not acceptable. Other hotels with the “eco” option clean every 3 days whether you want it or not. Also they said they could lend you crockery but they gave me a polystyrene bowl which is useless for a microwave. I had to buy one at a 100 yen shop.

It's located in the middle of streets so there's a lot of stores (including multiple convenience stores) nearby making it really convenient, inside the room is not very noisy too. It's near the station (can take escalator exit 3 from tenjin minami) quite accessible with luggage and walkable distance to shopping malls, yatai stores area etc. Good for night walk too, feels quite safe (but to be fair, I didn't stay out that late, so up to 22:00 at least, it's quite safe)

The dryer was not working towards the end of my stay, so my clothes were slightly wet, had to airdry them.

Really conveniently located to tenjin and daimyo shopping area, with a Lawsons right downstairs. Love the facilities in the residential room which has a washing machine inside and all the stuff you need for simple cooking. The space alone makes it a rare find as rooms tend to be small in the city area. Appreciate the small touches: washing detergent, pyjamas provided to help save on our washing, free coffee near the front desk, spacious lobby at reception with seats to accommodate large groups. Cute little photo point with their lovely Christmas tree. We also thank the staff for making checkin for a large group of us (5rooms) a breeze. Service is really great.

There were some stains in the carpet and the curtain in the room but it didn’t really impact our stay overall as they provided slippers. The rain shower included jet sprays which would have been nice to use but the water pressure was not strong enough for the massage effect. Pillows were too soft for most of the family but bed was comfortable and clean.

Visited Fukuoka for a vacation and stayed at this hotel for 5 nights. Check-in and Check-out process was quick and efficient, reception staff explained everything clearly in english. Room was spacious enough for 2 large luggage to be opened. Bed was comfortable. TV includes smart features such as Youtube, netflix and other streaming services. Bathroom includes a good size bathtub and strong water pressure. Laundry washer and dryer is included inside the room, this is very convenient. Do note that bigger loads of laundry may take quite long. A full load takes about 5 hours for standard wash and dry cycle. Plan accordingly. As our stay is less than 7 days, there was no house-keeping, however there is option for daily change of towels and trash collection (just indicate your preference with a magnetic tag on the door). No comments on breakfast as I did not include breakfast as there were many food options near the hotel. Location is great, there is a bus-stop right in front of the hotel and a few minutes walk to the nearest subway station. Very good overall experience.

No major concerns or things that I dislike.

The location is right in the busy Tenjin area which makes it easy to walk to different places and stations. The room is soundproofed. We didn’t hear noises from the traffic outside (12 floor) or from our next door. The room and bathroom is spacious (for Japan’s standard). Having a laundry machine/drier in your own room is very nice. Parking cost ¥200/20 mins with maximum of ¥1200 for 12 hours.

There is no reserved parking and the only 17-18 spots behind the hotel is generally full during day time. There are couple more parking lots a just a couple minutes walk away but keep this in mind if accessibility is your concern.

Room had great floor space as compared to other hotels in the area. We had no issues with our luggage in the room and it didn't feel cramped at all. Hotel was also very close to Canal City, various restaurants and combini's. Staff was excellent. They remembered the inquiries I made from 1-2 months back via booking.com chat. They asked if I need any more assistance with the inquiries I had in chat the moment I checked-in. They also helped us book and rebook our airport taxi. Breakfast spread was simple but everything was really good. We only tried it on our last day since we were usually in a rush.

Can't remember anything negative that stood out.

The staff were accommodating and one even spoke to each of us in our native languages. Though early check-in was unavailable, the bag check allowed us to get out into the city. The location is fantastic for first-time visitors, halfway between the two major tourist districts. It's also within 5 minutes of a subway station for a quick connection to Hakata. The rooms were well equipped and comfortable. Having a queen bed and small day bed next to the city view window were much appreciated touches that made the experience feel more upscale. The laundry was another highlight, as this was the most impressive dryer combo I've used. A large load completely dried without issue.

No early check-in was available but the bag check made up for it.

Our second stay at Tokyu and we were very happy. The location is perfect with lots of food and shopping close by. Highly recommend going to the Yatai (food stalls) nearby for dinner one night, cool vibe.

We couldn’t get the washing machine to work properly despite reading the instructions several times and calling the staff up twice. It would wash but not dry properly even after about 2 hours in the machine. So while it’s great having the machine in your room for convenience it didn’t actually work well for us. One other thing is the check in staff are efficient but not particularly friendly. We traveled Japan for 5 weeks and they were probably the least hospitable, not a deal breaker but don’t expect a warm reception.