Convenient location Delicious breakfast and dinner Fluent English speaking staffs (especially thanks to Ms. Tomoko Tomii) Recently refurbished room Kids room with toys Coffee/tea corner with snacks

We did not ask but if there is choices of breakfast/dinner sets, it would be great. (including non-raw fish)

The location is excellent, only a short walk from the main train station. The resort offers a shuttle bus to pick you up from the station. The rooms are really spacious and well designed. The outdoor onsen was excellent. Other than the comment below the staff were efficient and there were many at hand.

The staff seemed a little cold which was surprising given the glowing reviews and it was a let down, maybe they were just over the busy season? It was subtle but some of the staff came across as impersonal and some guests appeared to receive different treatment. For example some guests were offered slippers when taking off their ski boots by staff in front of me taking my boots off and when I wasn't offered any slippers. Given the proximity to a number of ski slopes staff could offer information about where to catch buses or other resort information to guests that are clearly skiing - I just went to the visitor information centre for this info. because the front desk didn't seem that approachable or interested.

From the second we walking through the door we were greeted and made to feel very comfortable. The welcome matcha tea and sweets upon arrival was a pleasant surprise. All the staff were very friendly, offered great information for sights in the area, and made us feel at home. It was such a pleasant stay. The onsen baths were also very relaxing with a beautiful and spacious outdoor bath. Everything through the hotel was clean and decorated with great sense.

There was really nothing I didn’t like, except I did not get a chance to order the meals, I would like to stay again and try the food as I’m sure it will be just as amazing as everything else I experienced during my stay.

Exceptional service, felt very cared for, huge rooms and super clean too. Had great views of the snow and mountains, and private Onsen available upon booking! The property only has a few rooms (relative to other hotels in the area), so it was homely and not crowded. Free shuttle from hotel to airport and only short walk/drive to the rentals and slopes. Will definitely come back

Only issue was me almost slipping on ice out the front of the building. Hotel is located on an incline. A kindly man told me to step in the flowing water to get grip on the ground

Staff was great and warm, and spoke english well enough. Love the big japanese style room and yukatas provided. Futons were comfy and the small treats given were nice.The gardens were lovely.

Lack of convenient power points. The carpet and walls could use some upgrades as old stains were very visible. Slippers were uncomfortable for people that don't have small or narrow feet.

Great ambience and very nice onsen. The multi course dinner is served in a private alcove and is a great experience. The public spaces in the hotel are beautifully laid out.

Poorly explained sales pitch on arrival talked us into paying $70 for a 6 inch fish extra for dinner. No it was not a puffer fish and was certainly not needed given the number of courses. The room description lost something in translation - private hot tub and fireplace would more accurately read bathtub and room heater.

- spacious room for two people. - the pillow is very comfortable and I slept very well with it!! - staffs are all very nice and willing to help, even with limited English:-) - the location is also perfect! Only 4-5 min walk from the west exit of the Echigo-Yuzawa station. There are lots of shops and restaurants in the same street.

- Nothing else.... Only the slippery falls easily when I am walking.

Great hospitality from the staff, always going the extra mile, my family and I had a great time. This establishment is family oriented, has great onsen and bathing facilities, everything you need for a ryokan experience. The room is traditional ( and may be slightly dated), but very well maintained and exceptionally clean.

A great place to wind down and calm your mind. The onsen facility is very good. We tried both the private and public spaces. Love the outdoor onsen experience. The hotel has a very lovely lounge with free coffee, tea and snacks. The location is near the train station, comfortable walking distance.

We went off-season so there were not many shops/ restaurants open. Our solutions were 7-11 and New Days.

It was clean. Very cozy and quiet. Onsen was great. And the service staff could speak good English. They helped to bring our luggages into the rooms for us too. 10 min walk to restaurants and Yuzawa Kogen to play snow or ski.

The extra living room space can feel a little creepy at night.