The food at breakfast and dinner was varied and exceptional. All of the dishes I tried I liked , and they had a nice variety of western and Japanese. The room we had was huge and very comfortable. The onsen facilities were excellent, and very well kept. We are skiers and this hotel was very well setup for skiers. They have locker rooms for storage as well as changing, and on checkout day you can leave all your luggage , go ski, come back and change and then leave. But what makes this hotel a standout is the staff. I speak limited Japanese but had no issues communicating with the staff either speaking directly to them or using google translate. They are kind, patient and will do anything to help you. On checkout day, we went skiing and came back at 11:30 and needed to use the courier service taqubin which is conveniently located inside the hotel gift shop. However, we failed to notice beforehand that the shop takes a close break from 11:30 until 3:30 and our train leaves at 3;15. We were very stressed but the lady who runs the store and handles the courier said no problem, she would stay open just for us and give us time to change out of our ski clothes ,repack our ski gear and come back. It took us longer than we thought to repack and change because we had some trouble locating the ski bag as it was behind the counter in long storage. It didn’t matter, she still waited and when we finally finished she patiently helped us with the forms and everything was handled . When we left again for the station we had some time to wait so we purchased some small sweets and went back to give them to the staff as a thank you for all their exceptional efforts and help with our stay . They seemed genuinely surprised and happy and then walked out to wave us goodbye! How nice and a great happy surprise for us! We cannot recommend this hotel enough and we will be back someday.

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Everything!! The staff are lovely. Very welcoming and quick to help if you have any queries or questions. The hotel is big but comfortable and cozy. The onsens were simply amazing! So many to chose from! Both indoors and outdoors. Separate for male and female. The outdoor ones were beautifully landscaped in nature. It was never crowded during our stay. The cleanliness of the showers, change rooms at the onsens was impeccable. Everything was provided. High quality body wash, shampoos, skin cream and lotions ect... All you need to bring is your towel. It was the best part of my stay. Pure bliss😊 Breakfast and dinner package is a must! It exceeded our expectations. It was a lavish spread with so much variety! Our room had the tatami mattress. They were so comfortable. We even had a separate little indoor balcony with mountain views. Sitting there with a drink was simply delightful. There are massage packages offered at an extra cost. My husband and I each had one and we think it was the best one we ever had. The price was also very reasonable. The hotel provides free pick up and drop off at the train station, which is only a 2min walk away. From there, you can catch a free shuttle bus to GALA Snow Station for all your snow activities.

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Excellent location, up a slight hill across from Echigo-Yuzawa station. They will pick you up, free of cost so you don’t have to lug your suitcases up the hill. Onsen (indoor/outdoor/private) were great. Breakfast & Dinner buffet somewhat pricey but with so many choices!!! We really enjoyed the make your own shabu-shabu , sushi station and the kids enjoyed the cheese and chocolate fondue stations. It was a mere 10minute walk to Yuzawa Kogen where we took snowboarding lessons, or you could catch the free shuttle bus (stop was right down the hill from the hotel). Staff always greeted us with a warm smile and made us feel welcome. We were a family of 5 (with three kids) and the Japanese -style family room had a very nice mountain view with the main room fitting 3 futons and the small bedroom with the remaining 2. We opted to forgo daily room cleaning but the housekeeping staff replenished our towels, yukatas and amenities daily. If visiting Yuzawa we would definitely stay again!

A little dated but well maintained. The town has a very warm, nostalgic historic feel to it so it didn’t really bother us. Plus the room was clean. The only thing that was a negative was the bathroom drain would back up sometimes and had a stench some days.

Staff were very friendly and helpful. Very near Echigo-Yuzawa train station, but on uphill, so when it snows/icy, can be slippery. Can contact hotel for shuttle to/fro hotel-train station. Loved the view from the room. Room was well-heated, just need to open the sliding doors abit for cool air if it gets too warm. Liked that the room had a full functional ensuite toilet and bathtub, even though the hotel had public baths too (indoor, outdoor and sauna). We tried the massage and private baths too (additional charge). They would also provide us a different local snack in the room every day to try. Hotel also had a mini convenience/souvenir shop and the Yamato, which was very convenient for luggage forwarding service.

Dinner option was buffet style. Would have loved if they offered the dinner set options instead. Room furnishing feels a bit dated. Other than that, nothing much to not like about the hotel.

Location and views are very nice. Staff is great and very helpful. Building and furnishings are older but very well kept in great condition. Very close to JR station, as well as a number of attractions, restaurants, and ski resorts in Yuzawa. I would definitely stay here again in the future.

Furnishing a USB outlet or power strip/splitter would have been helpful, especially for a group sharing a room where everyone has a device needing to be charged, since outlets were few in some parts of the room. A hot water/tea in the lobby/lounge would have been nice (they do have a coffee machine there)

As usual, breakfast was good. But buffet dinner was just fabulous. We miss it so much the day we have to move to another hotel because this hotel was fully booked. This is our go-to hotel every time we visit Echigo Yuzawa for a ski holiday. It has nice onsen too. The location is great. You can see the hotel from the West Exit of the train station. However, it is up on a slope and it will be more convenient to call the hotel for a pick up so you do not need to drag your luggage there.

Echigo Yuzawa is getting more popular for winter sports and it is getting harder to book a room for a continuous stretch of 4 to 5 days. Well, that is not your fault. Its a good problem for the local business.

What I like most are the staff. They always serve with a smile, greeting us at the entrance of the hotel. When my room light didn't work, they came to check almost immediately.( actually it was working, we didn't know how operate it). We got the tourist information office to call the hotel to send a free shuttle to pick us up, and it arrived in 2min. The buffet breakfast and dinner had a huge variety which we enjoyed very much. Although the room shows signs of age, it was well maintained and spacious. The view of the mountains from my balcony was amazing. Onsen was great. Oh yes, there is a cosy and rustic cafe, Hatago Issen, just opposite Yusawa station. Great for coffee and cafes/ pudding. 7 Eleven is just next to the station along the road. This hotel is great value for money.

There is a rather steep slope leading up the hotel, just opposite Yuzawa station. May be inconvenient with large luggage or the elderly.

Fantastic location just across from the JR Echigo Yuzawa station. Hotel is a little old, but the Japanese rooms are very well maintained, and the corridors have been renovated. The buffet breakfast and dinner has a very wide variety, but more importantly, of high quality! The onsen has 3 hot pools, one cold pool and a sauna. The staff is friendly and helpful. Free use of coin lockers

nothing to complain about, except that the price is reflective of a nice onsen resort

The hotel close to the ski resort. I like the onsen both indoor and outdoor. The staffs are very helpful and good service-mind especially the restaurant staff who greeting us every dinner. Room is quite old but clean. Recommend skiers rent the suit and ski equipment in the shop in front of the hotel are cheaper than the ski resort. The owner and the staff are so helpful drive us to the ski resort.

Since it is Japanese Style bed. The bed a little bit hard but the blanket is very warm.

This is the second time I stayed at Yuzawa Grand. It is just a short walk to Echigo Yuzawa Station and the main street where the food and ski rental shops are located. You can see the hotel from the West Exit. However, it is up on a slope, so it is better for you to call the hotel to send transport to fetch you during winter period. It has open air onsen for both men and women unlike some hotels which have to alternate between men and women. Breakfast spread is very food and that is important especially if you are staying there for more than 3 days. The room size is big and can sleep up to 4 persons.

The Japanese rooms might need a bit of enhancement as it is quite dated. But it is clean and comfortable. Between higher price point after renovation and current price point at current condition, I would definitely opt for current condition.