You get what you paid for. Rooms are nice and clean, communal facilities are clean and not crowded

Quite hard to travel to/from. The staff sometimes disappears and no way to contact them.

Loved the costumer service and the hangout room. Great stay for the price, right next to an awesome ski hill

The staff was very helpful and pick me up from Echigo Yuzawa Train station.

Walkable distance to Ishuchi Snow Resort

Shower does not have enough hot water.

The location was ok close to the ski area. But the building is very old. And immediately after entering the room a bug was found on the tatami mats. When walking around you can feel soft spots in the floor. Plus the floor is uneven in places.

It’s just an old building that could use some repair work. One time the main breaker cut off all electricity. Perhaps to many guest were using the kerosene heaters.

THe breakfast did not come as it was shown. Electricity cut out a couple of times, which make heater shut down and did not turn on when the power was back on. There is no proper bathroom and hot water.

I paid for breakfast, which should include rice, miso soup, and eggs. But in the morning there were only rice. When i asked where the egg was, the staff gave me raw eggs?? I told them we couldn't eat raw eggs. So I asked can i borrow the frying pan to make pancake. Then he said i couldn't. Then I asked again whether he could boil the eggs for us, and then he boiled them.

Location

Building, breakfast, staff

Staff was good, breakfast was good

At least no soap after doing toilet No soap at all any basin . Really bad. Light was cut 2-3 times in a night

the location is the only good thing for this hotel as it is near the entrance of Ishiuchi Maruyama Ski Resort although it was still quite a hike up.

the hotel is very old and very poorly kept. the common facilities were never cleaned as fas as i could tell. I even had a conversation with a fellow guest and all she could say was that it was not clean there.

I left 1 hour after checking in. The staff didn’t explain absolutely anything or showed me around, the room was extremely small there was only room for a small suitcase, the steps to the bed seemed like they were gonna break in half anytime and you could see that the bed and the entire place were not being cleaned often. After figuring out where the showers were i decided to leave, because I was supposed to stay more than one night. Showers were in the basement, it was extremely cold it smelled and the walls were falling apart due to the humidity. It literally looks like they just threw a bunch of beds in an abandoned place. I would not recommend it at all and I’m honestly shocked that this place is running and available in booking.