The rooms were great, we were very happy to have a small coffee table setting with two armchairs! An often missed alternative to sitting on the tatami for us western tourists. Both onsens were exceptional, very nicely designed and maintained - and it's great that you can experience both as they swap each day. We didn't book in for the private rooftop onsen. The staff were super helpful with shuttle transport to and from the main station as well as too and from the ski resorts each day. Very useful drying room and boot area via the ground-floor entrance. We had one dinner at the hotel's restaurant and it was fantastic. Staff assisted us with reservation and transport for dinner on other nights.

There is little within walking distance of the hotel, but this was expected and clear before booking. There are convenience stores, supermarkets, restaurants and cafes approx. 10 mins from the hotel if desired. Most staff had limited English capacity/capability, but this did not cause any issues or discomfort for us and we were more than able to communicate as needed.

Outdoor onsen was amazing but I realised there were no shower facilities for those averse to public baths. Food was mainly Japanese fare - had breakfast and dinner, which was superb. I particularly liked the dining room that had private booths for everyone. + there are pet friendly options. Room was spacious and clean, and staff were very helpful. The facilities and amenities are generally very good - they even have their own ski gear rental available in house.

Location is abit out of the way, 15mins drive from echigo yuzawa station, 10mins to gala yuzawa. But pretty close to ishiuchi maruyama ski resort. The hotel provides shuttle service to the ski slopes on demand but only does pick up from the station at specific timings - didnt know until I'd booked my train ticket which was not ideal as there are no pick up times from 1130- 3pm. Food options are pretty scarce in the area so would strongly recommend having dinner at the hotel.

Amazing place - lovely and very comfortable, with extremely friendly and helpful staff. They speak decent English, but also have good systems set up with WhatsApp and Google Translate and nothing is too much trouble. The onsen are beautiful and the food in the restaurant is just delicious.

The private outdoor onsen on the fourth floor deck can be booked for a 45 minute session, but the design of the space was not very well thought through: when you stand up by the onsen, you have an amazing view of the snowy mountains, but as soon as you sit down in it, you can see nothing at all due to the balustrades. Still very nice, but slightly disappointing in that regard. But the two public onsen complexes (three pools each) are very nice and have some lovely outdoor-but-undercover pools from which you can see trees and snow, if not mountains...

It's a pet friendly hotel but very well kept and clean. Staff very nice and helpful.. They bothered to message to confirm if I had a pet along. If not then they allocate a room not occupied by pets. No smell of pets nearby at all. The public bath was nice n cosy. Room was comfortable n big with separate living room n bedroom.. enjoyed although only 1 night... Coin laundry was a great help. But need buy the detergent fr front desk..or bring your own.

There seemed to be a smell all over the hotel, like from the exhaust of a car ...otherwise nothing to complain

Breakfast was simple but absolutely delicious. Staff were friendly and even offered us snow shoes and kids toys to play in the snow The onsen experience was unique, bare in mind the onsen between male and female switches daily Staff also made the effort to cater our dinner last minute as it was snowing heavily outside

We stayed in the family room (6 pax) and would be nice to have individual shower rooms to cater for the young kids/senior citizen. Nevertheless, the lack of individual shower rooms gave us the opportunity to experience the onsen/public bath which was nice.

The breakfast was delicious. It is buffet style with Japanese food (e.g., fish, miso soup, rice, vegetables). There are not other breakfast options near the hotel so it is recommended to reserve breakfast. The fee was 1100 yen which was a great value.

To be honest the non rock onsen bath was a little underwhelming, but by no means was it bad. It only had one outdoor bath while the other one had two, which was nice in case you do not want to disturb others.

I don't know where to start.The in house onsen, the hospitality, the futon and tatami style, the food, the amenities, the shuttle to the ski resorts, the station and restaurants , and most importantly the people!

My wife wanted me to mention this, the usage of the bath which is also a public bath, could only be used during the predefined time for 1 gender at a time. It's. Male get 5 hours in the evening and the female in the morning. This didn't bother me though because I only shower once in the winter anyway.

- Breakfast is good and well-priced. - Hot Spring are the best ( guys (male) think the temperature is a bit too high, really suitable from my perspective). - Great free shuttle bus to nearby ski resort and the station. - Really friendly staffs and easy to communicate through English (in whatsapp) - Provide several unique Japanese sake, great experience for people want to try as many type

- Far from station (but they will pick up) and far from any convenient store (but the host also drop us off at one) - In-house rental's equipment are very very very old (wouldn't recommend to rent here)

The staff was accommodating, kind, and helpful. The shuttle was super convenient, as was scheduling. The food was amazing!

You can hear your neighbors opening and closing doors, or noise in the hallway. I’m a light sleeper and ear plugs were enough to get me through with zero problems. Didn’t hear voices through the walls. The private onsen may not be worth it. It’s next to some sort of generator which smells a bit mechanical/like car exhaust.

Great service by staff. Pick up and drop off to the train station included. Courtey bus to and from the ski centre included. Beautiful onsens for men and women on ground level and private onsen we could book on the roof terrace. Ski and snowboard hire on site for a much cheaper price than the ski centre. Very friendly and helpful staff even though their English was limited. Felt very traditional and cosy. Big comfy beds as well.

Bathroom was quite small and clunky, but we managed.