Amazing location, within walking distance (or free hotel shuttle bus) from Echigo-Yuzawa station, providing excellent access by bullet train to/from Tokyo (1.5hrs) and 40mins to Niigata city (covered by JR Pass on the Joetsu Skinkansen line). NASPA New Otani resort is self-contained, so we simply checked-in and had everything we wanted at our disposal - rental shop for all our ski equipment, skiing (there is no snowboarding at this ski resort, but you can snowboard at other resorts nearby), exceptional buffet banquet breakfasts and dinners included in our room price (deliciously fresh Western and Japanese cuisine); a large, clean and comfortable family room; onsite public and private onsen facilities (extra cost of approx. 3200yen/hour for the private onsen, very worth it for the added comfort and space); indoor heated swimming pool; gift shop and ski/snowboard gear shops; a currency exchange machine accepting several international currencies; and lovely, friendly, helpful staff. We were a family of three (myself and my two children aged 11 and 13), from Australia, and loved that most other guests were Japanese. NASPA New Otani provides various ski lessons, including children's lessons, but we had pre-arranged to meet an English-speaking instructor from an external company (Snow Country Instructors) which worked well for us. This was our first skiing experience, and it was such a delight, we hope to return next ski season.

My two children (aged 11 and 13) and I loved this place, right from the moment we arrived. We walked from Echigo-Yuzawa train station along the mounds of snow and were all pleasantly surprised and relieved when the lovely reception staff at check-in found us a family room for a continuous three nights - even though I had to book two separate rooms to cover our stay (the resort was fully booked when I made our reservations). He then made sure he found a room with a great view of the ski runs and snowy mountains. It was so kind and made our experience even more special and relaxed. We loved the location and ease of access via JR trains/free hotel shuttle bus service, the staff, the onsite facilities (ski rental shop, free guest lockers, ski lifts/runs of varying difficulty, private and public onsen, gift shops, currency exchange machine, indoor swimming pool, delicious food in the main banquet hall/restaurant, in-room TV, comfy beds, bedding and yukata....all fantastic). Really, this was one of the most excellent few nights we have stayed anywhere and we will be returning many times I am sure :)

When it is bad weather, you have everything you need. They rotate food items at meals so you don’t get bored too. Lots of activities for kids it seemed. Also have a ski locker during your stay and in my case the booking came with a lift ticket—something booking.com didn’t say. It’s a ski only resort so snowboarders be aware you maybe paying for a lift ticket you won’t be able to use unless you try skiing!

Bathrooms for the ski ready area are outside.

We travelled for our anniversary and were upgraded to a mountain view room and it was everything you could ever imagine! The view was something out of a movie 😍 and the room was nice and spacious. The location was great, not far from the train station and the town is small enough to get around

The restaurants weren’t open for dinner when we were there, but the shuttle bus takes you into town and there are many options there

Everything was exceptionally good - room, staff, cleanliness, view, value for money. One the best hotels ever, except for one thing.

For such a big beautiful hotel the eating opportunities were pretty poor. At night it was buffet only. In the morning I only wanted a cup of coffee at 9:00 but was told I could only have it if I ordered the breakfast buffet. This was surprising to say the least.

The room was large and the view terrific. We enjoyed the very clean and well established onsen right in our own tower building. We used it daily often twice. The location in the mountains accessible to the town was a great joy. The ski hill was fun and has sufficient challenge for both intermediate and expert skiers. We enjoyed the shuttle and used it a few times. we also liked that there was a gift shop in the building. But the biggest surprise was the complimentary lift tickets. We enjoyed the convenience of the rental shop with friendly employees and having tickets with the room was appreciated.

Some issue with the breakfast: The Breakfast had variety but this variety repeated iteslf every day. The eggs and many other dishes were served cold. And the scrambled eggs were not real. Not sure how they were made but low quality. Also. the coffee was too strong and no option for a hot latte'. Also, there were no quality restaurants open at lunch. While we did ski in the morning, we took long lunch breaks and wanted a decent sit down lunch venue. Non available in the large hotel. Also, the shuttle shut down early at night which while written in Japanese. was not well communicated to English speakers.

The view from my room was breathtaking, room very spacious and elegant, even though a bit old interior.

Room smelled like someone was smoking in that room many times... you know that smell if you are non smoker. Airconditioning settings are low medium and high... no temp choice and even after whole night on high it was kinda warm in the morning and Sept is not really hot season. Room 936 if anyone interested.

Ski in and out hotel. Shuttle bus to station which is with lot’s of restaurants and shops. Rooms are clean and comfortable, large space seldom seen in Japan.

At the first morning the staff insisted that breakfast not included in our room. Later we talk to the front desk and it goes smoothly the next two mornings.

Great location for ski in ski out. Room were very nice size for a family. The view of the mountains from our room was beautiful to wake up to all the snow on Xmas day.

I didn’t like that even tho you pay a pricey amount to stay at the resort, you still need to pay to swim in the pool and play in the kids area.

We stayed at the NASPA New Otani Hotel to go to the nearby Kagura Tashiro Ski Resort for our last skiing trip of the season and we were extremely pleased with the hotel. The room was spacious and spotless clean. The beds, pillows and comforters were super comfortable, the shower was amazing (rare in Japan, since they don't really have a shower, just the hand held piece, but never a real, over head shower) and the Wifi worked without any issues (I had to take work/business video meetings in one of the evenings we were there, so I took my Macbook with me and my meetings worked perfectly. The breakfast was excellent too. We look forward to visiting during next season when the NASPA ski resort is open. The highlight of our stay was Pingu, the hotel's character/mascot! So, so cute!! He can be seen everywhere in the hotel and I was so happy to purchase a Pingu megurumi (stuffed animal) in the hotel's souvenir shop! Really, really recommend the hotel for all skiing trips in the area!!

Nothing, everything was perfect.