Great place to stay - well run and organised, clean, restful and peaceful environment. Enjoyed the onsen facilities very much and the amenities are good. Daily Japanese breakfast with plenty to eat, tasty food but after 4 days we were hoping for some variety. Service staff were all very accommodating to our requests, friendly and genuinely eager to please; despite limited spoken English. Location is very central but away from traffic noise; and close to great dining and drinking places in town. A relatively short walk from the train station as well; but could take a bit of effort if you have a lot of luggage.

Good location. Host drove me to station on departure which I was not aware of so a nice surprise. Only room available when I booked was Japanese style which was authentic. Futon bed was comfortable and private bath and toilet were good. Did not eat in restaurant or use onsen so can't comment on those. Nice heavy curtains so able to block out exterior lights. Very quiet for sleeping.

TV only had a few Japanese channels so no good for English speakers. Had to ask how to use the air con as no English instructions. Had to ask for a higher chair to sit in of an evening as low chairs too awkward for an older person.

This place was such a nice stay we definitely recommend it the facilities were very clean the staff were very friendly and hospitable, they even let us keep our luggage there while we attended Fuji rock festival. We would definitely stay here again!

It's a beautiful ryokan with very friendly owners and staff and near wonderfull waterfalls. Very good Japanese breakfast and lovely onsen.

Maybe I overlooked, but I got only one towel? But minor thing, very much enjoyed my stay and would stay again.

Super clean and staff was super helpful to book me a restaurant with their connections. Originally restaurant has refused to seat me.

A few small bugs crawling around the floor in the morning. But it wasn’t a big deal.

Hotel breakfast was very good, served in the dining room in the second floor, three sittings (7:30, 8, 8:30, you pick a time in check-in). Ladies Onsen was lovely, both an indoor and a screened outdoor Onsen, very relaxing. Tatami mat room with futons.

Not too clean and signs of poor maintenance. Two of three hairdryers in the Ladies Onsen did not work. Wallpaper was torn and dirty around door handles, light switches. Track for sliding screen on window was damaged and could not move paper screen to enjoy the view.

When you arrive the Ryokan is dedicated to getting you on the slopes as fast as possible. Have arrangement that they call a minibus which takes you to the ski hire rental and then another minibus will take you on to one of the two ski start points

Lovely old style hotel with hot spring. Clean room and good service. Next is a excellent Japanese bar (one-minute walk). It is wonderful for family with elevator and kid's playroom.

Walking for a short slope to hotel. No washing machine.

Room was spacious. Plenty of room for yoga, which is important to me when traveling.

Given that it was a traditional ryokan style, there wasn’t a comfortable chair to use a laptop or ipad.

Convenient location for train station, lovely onsen at the bottom of the hotel. Large, traditional rooms. Staff were welcoming and friendly