A short walking distance from the station making it very convenient if you are travelling with a suitcase. The beds were very comfy for futons. Room was tidy and very spacious for 2 people. Our room had a mini fridge which was useful. The free breakfast was a nice touch and the pot plants everywhere were cute. Female bathrooms were very clean. Self check in and check out was easy. Would highly recommend for an overnight stay!

The walls are very thin so we could hear people talking next door or outside in the corridor. But everyone on our floor respected the quiet time after 9pm. The onsen is very small, too small for 2 people to share if you're not used to onsens. I had to wait for quite some time in the evening before it became available.

Onsite Onsen was great for morning and night dip to sooth the aches and pains gained in the mountains

Slightly out of the town centre area but no big deal

Very clean, close to transport, and lots of shops and restaurants. Easy check in and check out.

The shared shower space is really small

Nice location, well-equipped.

room's insulation bad.

We stayed for 4 nights. Location was excellent, easy walk from the train station even with snowboarding bags. We were able to arrive late in the evening direct from Narita airport and use the location to start our holiday in Yuzawa. The self check in was seamless and easy to follow. We never saw any staff during our stay. We had a room on the third floor at the top of the stairs, and while you could hear movement in the hall it was quiet and our fellow guests were respectfully quiet too. Yes the newish condition tatami did have a smell, but did not bother us. Our room was a corner room and we have snowy views out 2 sides. It was comfortable and warm and we slept well. We loved our room. There was no communal guest lounge and the only communal space was the small cafe for breakfast. Tea and coffee was always available. Shared toilet and 'powder room' sinks in the halls met our expectation. Yes the bath is small, but did not disappoint. It met my expectation having stayed in similar places with similar sized bath before. Fresh towels were delivered in a bag to our doorway part way through our stay which was nice.

The breakfast was very basic, small, and repetitive. Wasn't that great to be fair. It would put me off staying longer here. I ate it cos I paid for it with our booking, but could easily have just gone for conbini food. A basic 'bento' we heated to eat. The concept in keeping with no apparent staff onsite is good solution, however there is room for improvement and variety!! (Or just don't offer it and hear of disappointment or receive a bad review)

Good hotel. Great check-in facility even though its cumbersome.

The breakfast did not have any vegan/vegetarian options. Please offer the choice for guests. The bath ceiling was dripping. Also the water wasn't hot enough. Please be clear on Parking facility and nearby parking options. Adjacent parking can accommodate 3 cars but some smarties blocked the entire parking, that rude.

Close to everything Warm Free breakfast

Room kind of smelled Limited facilities for showering privately

The shower room was way too small for the entire property. Given that it was a shared bathroom, there were only two shower stalls in the bathroom.