Hotel was well-maintained with comfortable rooms and friendly & helpful staff. The hotel is also within easy reach of popular attractions such as Kumamoto Castle, Shimatori Arcade, and Sakuramachi rooftop garden.

As local trams tend to fill up very quickly guests with large amounts of luggage will need to consider a taxi to and from the main train station or be prepared for about a 30 minute walk.

I really liked the location, the staff and most of all, Kumamoto. Super comfortable. Kudos to the team: they were all great.

Hard to tell honestly. I didn't find anything bad about it.

Very close to the tram Family mart just around the corner Good price and nice staff

Would be better to have one more towel to dry hands

Located in downtown Kumamoto, and it has excellent access to most of transportation

Wi-Fi service is provided, but it is a little slow. There is a router located in the center of the hallway, and it seems that there is a large deviation depending on the location of the room.

the location was great, the staff were super friendly, knowledgeable and had great English support. The room was also spacious!

The plumbing was very loud, every time we used the shower or flushed the toilet there was a loud screeching sound!

location is near station and shopping arcade

nothing

In the morning it has an Amazing light. Beds are comfortable. Well equiped: tv, air conditionner, boiler, normal stuff but ok.

Room size is too small, windows cannot open and to get coffee or tea I had to descend to the reception every time.

Staff were friendly. They were generous about coffee/tea in the lobby.

No USB. Not enough electric outlets. Bathroom was so small.

kind and helpful staff that allowed us to drop our bags and they even brought them up to our room so they’d be inside when we came back to get our key.

The air conditioner had an awful smell when being used.

Very central place. 3 stops to Kumamoto Castle on the Tram, or you can just walk it. There is also a restaurant and shopping district nearby. Staff were friendly and find.

Red Light district is right behind the hotel. However, I knew that before booking some I'm not bothered.