The room was clean, bed was comfortable. private bathroom. The staff was friendly and nice. They can speak well english. They can store your baggage before the check in. It is close for tram. It was my bad that I didnt notice that I booked a smoking room. There were no free room for change. Altough they were so nice to put the ozone into our room while we was away. The staff was really accommodating.

The location was excellent, very close to the shopping area and the castle. The staff was very kind. The bed was comfortable and the window has nice view

Parking not included

The staff was wonderful, especially the ladies that worked in the restaurant. They did everything to provide a delicious breakfast.

location was good

the bath was not so clean

It was very good and comfortable.

Nothing in particular.

clean rooms

The location was quite good for the purposes that I needed. Additionally the price was within the budget that I wanted to spend.

I found the bed to be extremely hard and very lumpy. The pillow also wasn't comfortable at all. I have sleeping issues, and so this certainly didn't help.

One of the gentlemen spoke good English and was very helpful. There is a FamilyMart directly up the road, and a Streetcar stop a 10 minute walk away that connects to Kumamoto Station and other hotspots.

The hotel is in a little bit of a questionable area, and I often found groups of Japanese men hanging out directly outside. Some of them seemed to be guests and were rude to me in the lobby (likely because I am a foreigner), but the staff didn't say anything. Though the price is good, the hotel isn't anything special - you can definitely find a corporate hotel at the same price point without the strange clientele.