I recently had the pleasure of staying at this hotel and was thoroughly impressed by the overall experience. From the moment I arrived, the staff were warm, welcoming, and attentive to every detail. Check-in was smooth and efficient, and I immediately felt at ease. The room was spacious, spotlessly clean, and well-appointed with all the amenities I needed for a comfortable stay. The bed was incredibly comfortable, and the quiet atmosphere allowed for a restful night’s sleep. One of the highlights was the breakfast buffet – a wide variety of fresh and delicious options, both local and international. The service in the restaurant was also top-notch, with staff always checking in to make sure everything was perfect. The hotel’s location is very convenient, with easy access to local attractions, shops, and restaurants. Whether you're here for business or leisure, it's a great base for exploring the area. Overall, I had a wonderful experience and would not hesitate to return. Highly recommended!

While my overall experience at the hotel was pleasant, there were a few aspects that could be improved. The main issue I encountered was the room wasn’t soundproof enough and I could hear noise from the hallway / the check-in process was slower than expected. It wasn’t a major problem, but it did slightly affect the comfort of my stay. Additionally, the Wi-Fi signal in my room was weak / the breakfast selection could have been more varied / some staff members seemed overwhelmed during peak times. These are relatively small concerns and didn’t overshadow the positives, but I hope the hotel management takes them into consideration to enhance future guests’ experiences.

Best hotel we stayed at on our two weeks in Japan. Very close to Kyoto station as well as bus stops that take you to major attractions. Very clean and soacious rooms. Free amenities and they don’t skimp on the free coffee/tea/cream/sugar (great tasting too, not some bland cheap stuff). Standard Twin Room was perfect for two people. And although we only had two carry-on suitcases, two 40L backpacks and one medium duffel bag, this room could easily fit two more large suitcases and not feel too cramped (four large suitcases would fit but will be cramped imo). Shower and toilet are separated which is very convenient. We didn’t get to try the onsen on the top floor but I took a quick peek at the ladies powder room and it looked very clean. A request to the hotel: please add more washer and dryer or maybe upgrade to those all-in-one washer/dryer so guests won’t have to do multiple trips to the laundry area to unload/load.

We had forwarded our luggage from Tokyo, but even so, the short walk from the station, 8 mins?, was appreciated as we had an evening arrival. Check in straightforward at the desk. Clean comfortable rooms. Very good breakfast with western options. Free bottled water in rooms but water bottles can also be replenished at breakfast buffet. Possibly a little further from the main action in Gion than we would have liked, but then very handy if much train travel was required. We used Ubers mainly for our very early starts. Uber worked well in Japan. Taxis not expensive really and worked well for our family of 4.

Nothing really. Possibly just a little further away from Gion. 35 minute walk, or a tube ride of 15 mins, but as mentioned Ubers worked very efficiently and at reasonable cost.

Great hotel in a good location for walking or accessing several train lines in Kyoto. Convenience store across the road was handy and lots of resturenats in walking distance. Very well run hotel.

I loved the room. It was spacious and very clean (big enough to accomodate two big open suitcases). The lobby staff all spoke English. The baths were also spacious and clean. Every floor has a vending machine which is also awesome. When it was time to leave the staff took care of measuring our luggage and filling out the form to send our luggage to our next hotel. When I lost my credit card and it was found by the police, the staff called my room and let me know then they printed out a map and gave me clear instructions on where to go to get it back. All in all, my stay here was very plesant and me and my spouse intend to stay with them again in the future.

We could have used some extra pillows in the room for when we were chilling but it didn't cross my mind to ask the staff for some - I'm sure they would have given us some extra. The view from the room was an inner couryard, so not much at all to look at.

Everything!! The shower has amazing pressure. There's plenty of room to move around and have luggage open. It was silent! We very rarely heard people talking on the corridor, but not a peep from the rooms. We stayed for 7 days, so there were plenty of occasions to hear noise. Staff was amazing! Very friendly and helpful! Very clean. My partner is quite sensitive to dust and he was fine in the room. Great location. It's 2-3 min walk to the entrance of the Kyoto station. We were doing day trips, so it was amazing to be so close to the hotel. Plenty of life around if you want to go out. Laundry room (separate one for women only). You can buy detergent from the reception. I can't remember how much, but it was stupid cheap. Smoking rooms, if you're a smoker. Not once we felt the smell of smoke in the room, though. Breakfast! We found it a bit pricey initially, but they offer so much (Japanese and Western options) and the food is delicious. It's worth the money for the convenience. We thought the bed was a bit too firm initially, but, actually, we slept very well every night even if we're used to softer. Really good value for money for what it offers. We will return here when coming back to Kyoto! <3

Central location only a short walk from the station. Complimentary Onsen was so good - you get given a male or female card on check in then head up in the complimentary pyjamas before removing all, showering and enjoying the super hot waters! Bed was comfy and staff really friendly.

So far this has been my favourite hotel on my entire Japan Trip. Wonderful staff, large room, outstanding breakfast (both western and Japanese options), less than 5 mins from Kyoto station. None of this eco- cleaning, where rooms are serviced every third day! Here, your room is made up every day, which is such a professional level of service in this day and age. Free laundry room, spa on 10th floor. Separate washroom, shower and toilet. Even the welcome music on the TV is beautiful - if you’ve not guessed, I really enjoy my stay here and a HIGHLY RECOMMEND it to anyone travelling to Kyoto, especially by rail

Nothing, every single little thing was perfect

New and modern, good location friendly staff. Nice big rooms

The bed and pillows a little hard but rest really good

Everything. This hotel was perfect and the best hotel I’ve stayed in in Japan. Hotel itself is gorgeous and very very clean. Hotel staff is very very friendly, nice and respectful. Tons of amenities provided, facilities are great (this is the first hotel I’ve stayed where they provided baskets for laundry). Do yourself a favour and stay here if you’re in Kyoto and looking for a place in the city centre close to Kyoto station.

Nothing. This hotel was perfect.