A must stay and we will stay here again. This was the best place we stayed in Japan. It was great for our family of six and we had plenty of room. The remodel of this traditional home was nicely done with traditional and modern amenities. The staff at checkin were so friendly and helped us find it as the checkin and house are in different locations. Perfectly located on a quiet street but close to bus stops. Extremely clean and new.

Not a single thing we didn’t like.

really nice facilities and this is just a normal townhouse with aged walls and structures. don't expect this to be a full service hotel. it was cold in Kyoto so the staff was able to warm the house up before our check in. they even have a Nespresso machine and pods! the hotel staff explained all the procedures and even gave advice on how to take the buses like a local.

check in process was abit harder than the rest with the extra payment of the accomodation tax on the day of checkin. having to deal with passports and re-sending details made it less convenient tv was abit dated? only could watch japanese free to air. couldn't connect via WiFi to tv for screen casting location was further than expected walking from Kyoto station. but the good thing was that there were alternative buses to the various tourist attractions that we could take instead of taking the train all the time. the beam at the only showering facility on level 1...is the one that I can't change. hit my head a couple of times going in or out even after I've looked down. I'm 1.83m tall so the beams were all pretty low to me

The house itself and the interior are beautiful, appliances are modern and comfortable in use, location is excellent, intructions were very clear, staff who welcomed us was friendly and very helpful, bedding was great! Overall a fantastic stay! Everyone in our group was blown away with the beauty and comfort of this house, would recommend!

Although everything in use was very clean (bathrooms, kitchen, bedrooms, etc.), some of the open cabinets and architectural features were a little dusty which did impact the scent of the house somewhat (but kind of adds to the authentic feeling in a way also?) Also a tip: if you really tried, it was technically possible to see into the bathroom from the dining room. It would be nice to have some sort of option for privacy in the bathroom, like blinds to cover the window. It was not a major issue though. Again, you would have had to really try and see into the bathroom.

Everything and a great staff! I lost my wallet in a taxi. Within hours the police and the staff tracked it down for me. They helped till midnight. Awesome. The property is Machiya house. So, what more can you praise?

The check-in office location in English google map is wrong. Also the check-in office may have an English sign board outside the building. The google map link given open a Japanese version of google map, so, it took a while to figure the location. We walked to the office.

Rooms were very nice and location was fantastic. Shower room was very nice and the small garden very relaxing to watch.

Check in was difficult because app they use to check in doesnt work properly. There were a couple of difficulties with the app during check in, not just one and we had to call for assistance. Also, the place is still a little dusty even after the cleaning person came by - especially under beds, walkways, etc.

Amazing! Great amenities. Fabulous bath. Probably my favorite place to stay, I wish we had spent more days there. Great instructions for how to use appliances so that was nice not to have to google translate everything. They provided alot of resources and maps and such. Super comfy bed. So much room. Ugh! Loved this place. Would totally stay here again!

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The hosts were very helpful! we are so grateful that they were able to help us with retrieving my mothers passport and purse that were left in a taxi. They also went above and beyond, helping us with our luggage transport service since we were unable to do the forms ourselves. We are absolutely coming back! Thank you soooooo much!!

They have a qr code to scan to communicate with them on mobile, but we had a lot of issues with the chat system. I like that it translated for us, however it kept starting new chats when we were in the middle of really important conversations. Sometimes the chat window would close on it's own and it was difficult to restart the chat.

Comfortable house. Convenient location. Helpful staff.

Obtaining keys was difficult. The process needs to be made a lot easier. We showed the address for key pick up to a taxi driver at the train station and he left us in a remote laneway. Thankfully we were rescued by the very helpful Houka reception manager, who picked us up and took us directly to the house.

Staff were very helpful.tried their best to help in any way possible. House is very clean and lots of amenities provided so it's very easy and convenient. Beautifully designed with a touch of modern feel. Great for family.

The inhouse chat system wasn't stable so can't make use of it. The walls were rather thin so can cut the noise much. Journey to accommodation is rather tough if one had big luggage because of narrow walkway and rough road surface. Would be perfect with 2 bathrooms

We had the entire house to ourselves and the location was perfect. We all loved the shower and soaking tub as well as the wonderful authenticity of an old home with modern upgrades.

Heat was controlled by a remote that was in Japanese which we didn’t understand, but to be fair, we were staying in a home in Japan.