It is good value for money and the location is very good

Its hard to put your finger on. I was asked to enter all our details online the day before arrival, scan and download passport to obtain a QR code which I did. It was a total waste or time as on showing the QR code I needed to hand over both passports and go through the whole booking in!! Also this is the only hotel that I have been charged an extra Accommodation tax, all my other hotel have included them.

This is a great option for staying in Kyoto! We found it a comfortably out of the main hustle, but a super easy walk or train ride to anywhere we wanted to go. Options for food and coffee the surround area (within 10 minute walk) were excellent. We loved the drinks and snacks that were available, and the lobby was comfortable to relax in. Bathroom was great, by any hotel standard, but especially compared to other places we’ve stayed in Japan. Would absolutely stay here again.

Found the beds and pillows here quite firm. Noticed that is just a common preference in Japan, but found this especially so here. Not my personal preference, but I also wouldn’t call it uncomfortable. If you like a firm mattress and pillow then you’ll enjoy this!

Our stay at Insomnia Kyoto Oike was a wonderful experience. We would 100% stay here again if we came back! We had a room with two single beds, and felt that it was plenty spacious compared to other hotels in the area (though still small as is custom in Japan). There was a place to hang some clothes, and enough room for our duffle bags in the hallway or they also fit underneath the beds. We loved the location, it was very central to many of the sights in Kyoto, and within walking distance to a subway station which connected us to the sights all over the city. We really appreciated the free sweet breads and drinks available 24/7 in the lobby -- very refreshing and delicious. The shower and bath were extra welcome after a long day walking around exploring the city. The staff was helpful, and spoke English well. There was a convenience store right around the corner. Overall we had a lovely time and would recommend this place to others visiting Kyoto.

The beds are stiff, but I've found that true anywhere in Japan.

We were pleased with the refreshments bar in the lounge, which had good coffee, drinks and fresh bakery products on hand all day. The reception staff were most helpful with information and taxis, the housekeeping staff thorough. Our room was compact, in the Japanese way, but had a window that opened for fresh air, the beds were the most comfortable, great shower and best of all, there was a sofa in the room for quiet reading and reflecting on our stay. The location was surprisingly handy, within walking distance of Nijo Castle and the Imperial Palace, and the MRT. Kyoto is very accessible by public transport, so having an MRT station at the intersection of two metro lines just around the corner was a real benefit. Highly recommend insomnia KYOTO OIKE

Well, the croissants kept running out at the refreshment bar in the morning! They were good! There was only green tea available in the room - some black tea with whitener would have been appreciated.

Great location, surrounded by a variety of small, niche restaurants/ establishments. The staff were very helpful and one made a great recommendation for a good, well priced Yakiniku restaurant only streets away. The music selection in the lobby was fun, plenty of great albums from the past we hadn't head in a long time. It was good to be able to have a small continental breakfast before heading out and drinks in the afternoon. The bathroom and room size were also good. It's like having a private onsen, although the bath tub was small, we used mineral salts ( buy them from the chemist) to help our sore muscles recover each day.

Pillows but few hotels have good pillows. Better options for breakfast would have been nice.

We arrived by train at Kyoto station and then it was very easy to reach the hotel by the underground. It's a very modern hotel and the reception is also the lounge area. It's got a cool vibe and you can play records on the sound system and there are complimentary pastries and coffee (we recommend the matcha bread with candied yuzu. The room was large for Japan and very comfortable. The shower was an engineering wonder and had more water jets than I've experienced before. The staff were friendly and helpful. The hotel is in a great location and it's an easy and pleasant walk to the covered market and the river. The underground is very close and it's a great base for exploring the whole of Kyoto.

The free bread/pastries and drinks in the morning was the highlight of our stay. There was a wide range that would be restocked often so everyone has a chance to get something, and it was all yummy too. The room was really nice too and the blackout blinds were nice. Our stay was super affordable compared to our other stays and the free food made it well worth the price

The only thing I want to mention is the location is a little far to walk to the main market area in kyoto, but this may not bother some people

Great hotel! Felt very spacious and our room on one of the upper floors had a great view of the mountains. Beautiful sunsets. Staff super helpful. The free breakfast pastries was a real bonus - saved us having to go out and look for something and they are genuinely delicious. We booked a Superior Twin Room and it felt very luxurious - it was a suite really, with a small sofa and table area to eat or relax and the room itself and the bathroom was huge compared to our Tokyo hotels. The neighbourhood is perhaps not the most exciting but it's very well placed for exploring the city as the nearest station is only a few mins walk. There are also several supermarket/convenience stores nearby, a vegan ice cream place, and several restaurants. The staff were very helpful. Overall, I'm really happy with our choice of hotel for our Kyoto visit and I would stay there again.

no complaints - it was genuinely excellent.

Absolutely loved this hotel! Excellent room design and they thought of everything to make their guests feel at home. The 24 hour snack and drinks area were well utilized by us for the 6 nights. Great place to sit for a bit and relax after a trip to the 7ELEVEn around the corner. There was construction across the street and you could barely hear anything in the room. Location was perfect as it was away from the hustle and bustle. Only a 15 mins walk to Nishiki Market. The front desk staff were so pleasant and helpful with arranging the luggage transfer to our next hotel.

Nothing.

The hotel has a very cool vibe, with a turntable and lots of vinyl records, boardgames and books that guests can use as they please. There are complementary snacks and coffee, which were a real life savior in the very early mornings. It is located nearby a subway station, but not right near the center, which we found perfect: close enough to good restaurants and transportation, and far enough for a peaceful rest. The staff was always very helpful even considering the language barrier.

The only thing I would mention is the pillows in the bedroom. Only one pillow per person is provided, and it was not comfortable.