This hotel is lovely. Close to the main station, so very convenient. I have stayed here before, and is always very good. The rooms are very large, and comfortable. Breakfast is included.

The only downside for me was the food. None of the five restuarants had vegan or vegetarian options, so I couldn't recommend it for either of those. Also all the shops in the basement seemd to be closed.

The hotel is very conveniently situated opposite the south entrance of the station and 2 minutes from AEON mall. Room was spacious and quiet. Very good standard, with a sofa and comfortable beds.

We did not decide to have breakfast as it was even more expensive than announced on homepage (3000Yen p.P.). We kindly asked for a slightly earlier check-in than 2 pm (15 min before) but it was strictly denied, so nobody was allowed to approach the counter before 2pm and all new guests had to line up. They did not accept the same credit card for registration as for booking and payment, which was strange.

Location, location, location. This hotel is across the street from Kyoto Station and Aeon Mall is around the corner so it's ideal. Our twin rooms were in the main building so they were slightly dated but for the price that we paid, that is to be expected. The main thing is the rooms were very clean. People also may find a lack of floor space for everyone to open up luggage if you are in the main building. Hotel staff are very courteous and helpful.

The only complaint is the beds were very hard - sleeping on my side was not an option. I thought the mattresses were somewhat thin.

Conveniently located across the street from the train station. Regardless of its location on a busy street, the outside street noise was unnoticeable in the suite. The room was of good size. We were able to get our luggage in without having to climb over the bed to get to the other side of the room. While changing towels and tossing garbage, staff accidentally took my plastic bag containing my dirty laundry (my fault for having it next to the waste basket). I didn't notice until the next morning. I was sure it was gone. To my surprise, when we called down and explained what had happened, the cleaning staff were knocking on our door with my bag!!

I find it odd that the bathroom door had a frosted glass panel in the center of the door. When your companion gets up to use the washroom in the middle of the night and turns on the light, the light shines through the door! The bathtub squeaks as you move around in the tub. The bed was on the firm side, but the duvets were very comfortable. They provide 2 pillows for each single bed: a standard pillow and a body pillow.

Great location near the train station. Great sized rooms and vending machines on floors levels along with ice maker. Great restaurants in the hotel. Also, heaps of shops and restaurants near by.

Nothing

Lovely hotel with nice view over the railway station. Staff was helpful but could improve with check in procedure. (Wrong self check in counter sent, where we couldn't check in with passport) It was clean. Breakfast price was too high, so we decided to go somewhere else. I really liked the walk just over the road to go to a huge choice of restaurants and shops under the rail way tracks. I would go there again!

Great location, just across the street from Kyoto train station with many shops, good restaurants, small grocery, sake shop with sample tasting. The bell desk person ran out into the drizzle to hail a taxi for us from across the street! The "cloak" desk staff were all very helpful to arrange same day luggage transfer to our next destination. Room was enough to fit 2 suitcases with double size beds for each of us.

Most places open at 8am. A grab and go breakfast station with coffee that opens by 6:30am in the hotel would have been perfect for our early morning starts. Pastries, muffins, ready to eat oatmeal, fruits, onigiri, breakfast sandwich, etc.

Rooms were clean and the location, right across from the West exit of Kyoto station, was excellent. Easy access to taxis and buses, in addition to the trains Cloak room staff was very professional, polite, and helpful.

Room size in sq meters or sq feet should be advertised. Had I known my double king room was too small for a four-day visit, I would have rented a bigger room at higher price. Also, the bar in the basement was closed most of the time.

The room is very spacious. The hotel is just right next to the train station and shopping mall

The breakfast was hella expensive. I don't recommend it. The self check in kiosk was a nightmare. It doesn't accept foreign credit cards, nor does it tell you which passport goes in first. While there're a bunch of staff standing idlely everywhere, I expected a big hotel to do better than this and not entirely rely on automation.

Great Hotel just near the train station Kjoto and close to everything in the city, the breakfast was in European and Asian way possible, we went for European type and there was everything as usual, but not possible to have gluten-free bread available, so it if anyone has a dietary problem, need to take it with you. It is possible to use vending machines for food if you get up at night hungry with jet lag. Also possible to change money for JPN currency in the machine near reception was great. Room service was great and all the cosmetics is in the room available, no need to take anything with you.