One gets the feeling that if this was not an apart-hotel, it would be an upscale Japanese condo. It’s very well located, a 10 minute (for us) walk from the Kyoto rail station, next to a four-story AEON mall which has a reasonable food court and a full range grocery store. Close to Kyoto’s excellent public bus system. Security is good (but see negative comment below), with deadbolt and high security key access. Apartments are sizeable, and there are only two apartments on each floor, separated by an elevator, so noise is not a problem. The Booking website shows the room layout accurately. Rooms are a good size, but note no storage, only hangers. Bed is comfortable, with duvets. Toilet is separate from the bathroom, a handy feature; note, however, that the toilet is in a very compact room – think Boeing 737MAX size, and mobility challenged people may have an issue. The bathroom itself allows freedom of movement. There’s a tub, with separate shower. Shower pressure and volume is excellent, and there’s good lighting in the washbasin area. The apartment has been very recently built or redone; very little evidence of wear. Staff are very friendly and congenial, with very good skill in English. Unit was spotlessly clean. Lighting in all the living areas was excellent, making for easy reading or board game playing in the evenings. Wifi was acceptable for our use, but not exceptionally fast, at 5 Mbps early on a Sunday morning. The TV in the kitchen/dining/living area was huge, and we enjoyed the ability to use our Netflix and Amazon Prime memberships, given that we couldn’t find any English language programs on the satellite channels. Air conditioning is provided by ductless units in the living and bedroom areas; they worked effectively and silently. The washing machine worked well; kudos to management for including detailed instructions in English, something many other places lack. Clothes drying is by rack. For balance of review, see Trip Advisor.

It's a personal beef, and I realize the hotel has the right to set its own rules, but I didn't like having to drop the room key at the front desk every time we went out. To be fair, the guy running the place promised there's always be someone at the desk, and there was, even when I did my early morning run. It's just that I don't like the thought of anyone coming in off the street and asking for a room key - just my incipient paranoia. We got to know the staff over our stay, so not a big problem. I'd give the hotel 9.7 out of ten, but I'm prepared to round up...

Absolutely fabulous location- 5 minutes walk to Kyoto Station, directly next door to the Aeon Mall, and just a few blocks from Toji Shrine. Very central location to access other tourist spots. Nice, clean rooms that feel new. The staff were friendly, spoke English well, and were very helpful (especially Yugo!). The hotel room was a Japanese-sized apartment, so large for a hotel room, but a tight fit for a family of 6 for multiple days. Despite that we would definitely come back and stay here again. We really liked having a washing machine and dry feature in the shower room. We loved the proximity to Kyoto Station, which made getting around Kyoto a breeze. Having a big mall with a food court, grocery store, and drug store right next door was so convenient for meals. The Glanz Kei also had many items in the lobby that could be borrowed during our stay including toys for our kids! We also appreciated being able to leave our bags after checking out before our next train. We loved our stay here and sincerely hope to come back to Kyoto and the Glanz Kei again soon!

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Cleanliness, check in, comfort, snack room. Friendliness of staff. Room size was fantastic. Wifi was great. Location is across the street from a shopping center which makes a lot of things easy. Staff is multilingual: at least English, Chinese, Japanese all okay. Staff also super helpful with help navigating Kyoto. There is a washing machine. No American style dryer, so you have to plan ahead a little bit to dry your clothes.

I didn't hate it, but you have to leave your key with the staff when you leave. Just something to remember.

Last week we had a great stay in the Glanz Kei, the room was big, clean and confortable for everything, the location is very good, it is convenient for us as there is a very big shopping mall called aeon mall just right beside. So it is super easy for my mom and kids to find things they need which created a lot of flexibility for us. I must especially mention a person from hotel, Jacob, he is receiption of the hotel, he gave me a great help as one night I lost my mom on the street. She supposed to go back to hotel from kyoto station, but the direction I have indicated was reverse, and her mobile phone was out of buttery, so she didint reach to the hotel. I checked of her over 4h in different areas of kyoto. Big thanks to Jacob, bcz of his great help, I found my mom at the police station nearby kyoto station. Thanks to his great help, he even accompanied me to look for my mom after he finished his work. I really appreciated him a lot, bcz of him, the moment I felt hopeless he gave me great support. I had an unforgettable trip in kyoto.. if you ask me to have a place to stay in Kyoto with many person of family I would highly recommend this hotel.

So close and convenient to the trains. Just around the corner to a huge shopping center with a grocery store. The Kyoto Train Station is a short walk away with lots of food and shops. The staff was very friendly and helpful - we had our luggage shipped and a package - they received them and secured them for us. Washer and drying system worked very well; they even supplied the laundry pod.

Furniture was upholstered and could use a cleaning. It was hard to understand the recycling system. Using keys to unlock and lock the door and having to leave the key at the front desk was unusual from other places we stayed. Since the desk is 24/7 it was not difficult to get the key or turn it in when needed.

Very spacious accommodations! Beds were huge and lots of space to spread out after a long day of activities. We were able to get good nights rest and no outside street noise issues. Room handbook explained all you needed to know about the navigating room. Very helpful! Location was great. Close to Kyoto Station, mall right next door where there was a grocery store, big food court, and shopping for any essentials. Staff on hand at all times and was very friendly. Felt right at home there. We had luggage service and they placed in our room before we even arrived. Nice! Also assisted with luggage service after checkout. Highly recommended and would stay there again!

By far the most spacious and comfortable hotel we had in Japan. A bedroom with 2 double beds, excellent for a family of 4, and a roomy Japanese style living area ( option to add futons for larger families) with dining table and fully equipped kitchen. The washing machine in the room was very convenient. Everything was spotless clean. Great location: walking distance from the Shinkansen station, within 5 minutes walking from buses to the all Kyoto sites, and near dozens of restaurants. Staff were friendly.

The entrance to the hotel is not very appealing. The lobby has an unpleasant smell from cleaning detergents.

The hotel is only a short walk from Kyoto station and a shopping mall, yet is tucked away in a quiet residentional area. There are numerous small restaurants around frequented by locals. The apartment was clean, comfortable and spacious. The second bedroom was quite separate, giving our grandchildren personal space. Having a clothes drier as well as a washing machine was a bonus. The hotel welcomes families with children, yet the apartment was quiet.There are toys and games to borrow. The staff were exceptional. Nothing was too much trouble. They were happy to help with reserving restaurants and activities. We were sad to leave.

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Everything! Location, staff (Hugo Kanemoto) was absolutely fantastic with helping out and make us feel so welcoming. He gave us some really good tips on where to go, how to go there, providing easy map instruction, he even went with us at the mall to show our kids toys rus (Japan toys section) and help us with the translation Next to the hotel. It was a privilege to meet him. There was also Mikesa (might have an error with spelling, sorry) who spend an hour doing origami with us one evening. The place is comfortable, beautiful and you can borrow so many thing from the front desk. Kids had fun one night to borrow Nintendo switch. Very delicious local restaurant beside. Must try! 7 min walk from the Kyoto station. 2 min walk from the mall (there is a nice VS Park at Neon Mall for the kids on level 4). Walking distance to a beautify temple, park, aquarium and railway museum. Would definitely go again.

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Staff were all smiles and eager to be of service. They were all very helpful and made us feel at home with their hospitality. Location was excellent, next to a big shopping mall and within walking distance to key attractions. Rooms were spacious and clean. I loved the common dining/living space where our family could just take out food and eat it at the hotel. We all felt safe during our stay. Will definitely stay here again the next time I visit Kyoto. They took the time to write me a birthday note and leave me a small but much appreciated gift. My son enjoyed borrowing toys from the lobby. Many 24 hour convenience stores and food/drinking options nearby. Local pubs also are a stone's throw away. Please keep up the excellent service I would love to see your hotel grow, thrive and maintain its standard of hosting guests. Arigatou Gozaimas Glanz Kei Staff -Mr Franco

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