This accommodation was impeccable. The location is incredible being only minutes away from trains, buses, shopping, cafes and restaurants . A short stroll to the Gion district which was great as we enjoyed dinners there and being amongst it. The staff are helpful and very friendly and respectful. The room was excellent and quite spacious considering most rooms in Japan are small. Comfy beds and toiletries provided, including complimentary water bottles each day. We especially loved that our room had its own washer and drier. You cannot go wrong with Tokyu Stay Kyoto!

Nothing, it was perfect!

This hotel was one of the nicest I have ever stayed at. I loved the little touches throughout. The amenities in the room, the comfort of the beds, our room had a washer and a dryer. (and extra things like combs, sponges, hair ties easily accessible in the lobby). The lobby area was lovely with nice views, comfortable chairs, free excellent coffee all day and sake service in the evening. The staff was very helpful and courteous. We stayed three nights and of our 12 days in Japan, I enjoyed this hotel the most.

The location was a bit of a pain, you had to walk through a busy shopping area to get to it, not great with our luggage. The instructions could have been better on the washer and dryer. I had to look up instructions on the internet.

I Loved this hotel. The rexeptionists were so welcoming and made me feel at home with my family :) I loved rhem all. The first day I got a little gift for my birthday, directions to the places I wanted to visit, printed maps, drinks. The last day directions to my subway :)))) even personal help to find the place. In a scale of one to ten I give them one hundred stars. The hotel was spotles. I frlt terrivle because I made a tea in the teapot and left yellow marks on the white and I hope it was washable. I am so grateful. Thank you to the moon and back. I will trasure my stay in this hotel in my heart.

Kyoto has a lot of nice hotels, so why stay here? The number one reason is its great location close to several train lines, many bus stops and many restaurants and stores in a major shopping area. We have been to Kyoto a number of times and this hotel has been our favorite because of the location, rooms and excellent service. We stayed for a week in a twin room on the 8th floor. There are 9 floors with about 8 rooms on floors 3-9. All rooms face west. Our room was good-sized, well-equipped. In addition to a large flat screen TV (with only local channels) there was a tea kettle, mini fridge, microwave and combo washer/dryer. There were also some plates and utensils. Often overlooked in these reviews is that the bed was very comfortable, and the hotel was very quiet. The hotel was newish, stylish and with a helpful staff. I particularly enjoyed the free coffee machine in the lobby and having my latte out on the 2nd floor patio. The English instructions for the washer/dryer were detailed but complicated. However, a staff member came up and showed us that we only needed to push 2 buttons after adding the hotel provided detergent. Out taxi driver from the train station had difficulty in figuring out where to drop us off as the hotel is on a pedestrian alleyway about 150 feet off the main street. The best drop off is where Shin-Kygoku (covered pedestrian street) intersects Shijo-dori (a main shopping street). Go @ 90 steps up the pedestrian street and turn right after Koe donuts, you will see the hotel sign. The lobby is on the 2nd floor. For going back to the train station, there is a taxi stand on Shijo-dori almost across the street from the pedestrian street – look for the McDonalds.

The location inside the shopping arcade is simply excellent. The hotel is well presented, staff are helpful and the rooms are quite large for japan. The free sake and wine bar, as well as tea/coffee and soft drinks, was made for an even more comfortable stay. These touches make all the difference for weary travellers. This was my (and my child's) second time visiting in 6 years, and this time, I brought friends who also loved it. The location is not far from Gion and easy to access from kyoto station via taxi or bus. The Hankyu line is also literally underneath the hotel, which we used to get back to Osaka for our flight. We will definitely be back for visit number 3!

Hard to pick anything, I can't fault anything. Probably the only thing is it is normally a little expensive. We found an amazing deal, but it was a random one off, but I am very glad otherwise we couldn't have afforded to stay.

We loved everything about this hotel. The room was spotlessly clean, super comfortable and it was a pretty reasonable size. The staff were wonderful - English speaking, incredibly and always helpful. They have a complimentary tea and coffee station in the lobby, as well as an evening Sake station - yep, free sake if that’s your thing! They also have an origami station which my daughter and I really enjoyed using the “How To” book. We had our luggage forwarded from Osaka and they were already waiting in our room when we checked in - a huge convenience for us. The location is fantastic! Tucked away in a quiet laneway just off the Shinkyogoku Shopping District, the hotel is within walking distance of Gion, Nishiki Market, and so much more. There’s a taxi rank nearby, plus subway entrances just a few minutes away - it was super easy to get around. It’s a modern, stylish, and welcoming hotel that’s absolutely worth spending that little extra to stay here. If you’re visiting Kyoto, I highly recommend staying here.

Nothing. It was a perfect stay!

The location is INSANE ! It’s inside the huge market - but in a corner that is quiet but literally a minute from every major store and less than 4min to Nishiki market. We let our kids walk alone from hotel to shopping and food bc so close - nos treats to cross . Stylish lobby and free drinks . Very family friendly hotel and the Washer/ Dryer in room was a HUGE hit . Normal Japan size room - beds comfortable . Very clean .

Like every single hotel I have been in Japan little storage area will be great - but honestly - room was above and beyond with extra sink / microwave etc .

- friendly and helpful staff - perfectly helped us ship our luggage to the next hotel in hokkaido - great and clean facilities - they had a washing machine and dryer unit in our room which was very convenient - very close to food and souvenir shops

The hotel is so quiet and spacious, which was beyond my expectations. The facilities are so thoughtful, including facial products, an electric stove, pots, free coffee, and sake/wine during special hours. The staff were very friendly and helpful; communication was very smooth. We received their help almost every day from the first arrival: Free luggage storage for early arrival, check-in on time with luggage to be sent to the room before we returned to the hotel, etc. We were grateful that we booked this hotel. The staff helped us with inquiries and bookings for inter-city luggage delivery services. The delivery docket was filled one day in advance by the front desk, which saved us time on the departure morning when we were going to the next destination. We really appreciated their help. I will definitely consider staying in this hotel for my next visit to Kyoto.

The furniture and renovation are not new. An upgrade could be considered progressively.

We did not have breakfast at the hotel but there were food places right by the hotel. The location was amazing if you’re looking for something close to the train/bus stations. The bus stops are right around the corner, there’s a train station right by the hotel and also a main station 5 min walk away. It’s right behind the main busy street and there’s an alleyway of shops right next to the hotel. The washer/dryer unit added to the value of our stay. We had to dry a load maybe twice to fully dry but it depends on how big the load of laundry is.

Everything was great for our stay.