Our stay at this hotel was very nice. The included breakfast was a great way to start the day. Every staff member we encountered was incredibly kind and helpful, making us feel welcome throughout our stay. The location is fantastic if you're planning to ski at Hakuba Goryu, as it's just a short walk to Escal Plaza. While other restaurants and attractions require a slightly longer walk—especially in the cold—it’s nothing too inconvenient. The shared bathroom facilities were well-maintained and clean, and the onsen was something that I would look forward to after a long day on the slopes. Our room, while not the most modern or luxurious, was comfortable and spacious enough for a pleasant stay. On the day of our departure, the staff went above and beyond by kindly driving us to the bus stop, ensuring we made it to our bus back to Nagano without any hassle. Overall, I highly recommend this hotel for a wonderful and convenient stay in Hakuba!

Great location near lifts and some very sound food options for the evening. We were able to load up on the generous breakfast each morning before heading out to ski …the staff were all eager to help in anyway they could . Beds and rooms comfy and clean … Western travellers should note that the rooms have a shared spa / onsen for bathing not individual bathrooms BUT that I give Japanese Hotels extra stars for this because floating around in a piping hot communal bathing pool after skiing is one of the best feelings in the world. (Ps the Wagyu burgers at the place nearby are some of the most delicious things I have eaten in my life )

The staff really nice, so polite, Kind and helpfull. One of them even offer us a ride in his car to the bus station because we were running late and had to walk. Big room with such a view, the spa with sauna an onzen Just amaizing. The location is perfect, Just near skirentals and ski ressort (walking distance) Buffet breakfast with many options. We loved the place and the stuff.

The wifi didn't work. We stayed almost 5 days and at least for 2 days it didn't work.

The breakfast is good with various kinds of western and Japanese food. The spa in the hotel is very well maintained. Hotel location is close to Goryu Ski resort and easy for transferring to other ski areas by the shuttle bus.

We did not eat dinner in the hotel, as the buffet is a bit limited choices.

Dinner. The Japanese dinner is good quality and value for money. Onsen. Onsite onsen with outdoor pool is very nice. Location. It is just a few minutes walk to Goryu Escal Plaza for the lift. However this is not a ski-in/ski-out hotel.

Pick up from bus atop. There was no pick up from bus stop on the road outside Goryu when the bus doesn't stop at Escal Plaza. Communication. We had email in advance a couple of times to check on pick up service and there was no reply.

Oh where to start, we absolutely loved everything about this place. The beautiful food for breakfast with an amazing view, the staff always polite and helpful. Location was perfect, only a 2 min walk to the mountain and lifts! The spa, sauna and bathrooms were beautiful and clean. There is also a lift which makes getting to levels really quick and accessible. They also provide fresh towels, bathrobes and toiletries. Oh and the dinner at the restaurant is something we’d recommend everybody to try too!

Going home after staying here, haha.

This hotel was in the perfect location. Only a couple minutes walking to Goryu resort. The room was comfortable and the staff were incredible.

There was nothing we didn’t like about the property. We would definitely stay here again.

The local to the Hakuba Goryu chairlifts is incredible....the onsen is a welcome relief after a day on the ski slopes, whilst the buffet breakfast provides a wide variety of options.

The fitout is tired, particularly the rooms. They dont provide cleaning service in the room, so 3 day play stay, going in and out of the room...you get the picture

Loved the onsen, staff friendly, helpful and polite. Location fantastic right opposite chair lift and Escale Plaza where it was easy to get a bus anywhere. Breakfast and Japanese style dinner delicious. Handy ski locker room. Could walk to fun restaurants nearby.

Nothing.

Breakfast was sufficient. It had a mix of western and asian food which is great for this location.

Could have vacuumed the stairwell and foyer areas a bit more.