The interior design was luxurious and highly detailed in lacquer, marble, 2-tone chrome...similar to the old Capital or Okura before refurb. There are original chairs and light fixtures here,as well. I think the Nara Royal used to be on the edge of town overlooking the ancient Prefectural Halls in the rice fields (and on top of a natural hot spring)...now it is in town but close to 2 major thrifting shops! Service was top notch the whole way through.

We did not have a problem with anything at all except we did an use our phones to translate a bit (asking for ice buckets or mid-day room makeup.💕.....the cleaning team are quite incredible!! The front desk can handle check in and check out in English. I really want to go back to this hotel which is the prototype for Regal Oriental Kowloon in Hong Kong....except this one is in perfect shape.

Exceptional staff ( thank you Moro). Comfortable beds and fantastic large bathroom with full size bath and shower with brilliant pressure. Close to Mawson's and Maccas if needed. Excellent hair dryer too. 2 large 2nd hand stores just 5 mins walk away too

1 PowerPoint between the 3 beds ( family room) no usb points. Realise it is an older hotel but is charming so bought myself an extension cord to sort problem( local 2nd hand shop had brand new ones) Little bit out of the way, 900m to train station and 1 stop to Nara park

The room we stayed in was spacious and had everything we needed including a small refrigerator. You can buy food and store there. We did not use the onsen though it was included in the plan.

The breakfast was exactly same for most of the days (I stayed there for 13 days!). I wish they would mix and match a bit more frequently. However the food was nice, hot and fresh. The mackerel dish could be better but other than that everything was top notch.

The staff! Absolutely lovely and helpful. They also were delightful with our toddler. Comfortable clean room with a luxurious atmosphere. The onsen was great experience as well!

Though very luxurious, it was a little dated. A bit yellowing wallpaper and such. But OMG do the staff and the garden with waterfalls and various small indoor gardens make up for it!

Most of the receptionistw were very friendly, helpful and polite. Exceptional of all was Justyna! She was polite, helpful, interested and self motivated to make our trip best. Also the lady in Sunday morning helped us very much with the taxi and all. So sweet experience from all of you. Thank you. The bed was soft but bed linen is not very ...helpful.

The hotel is of a certain age and needs renovation. First is the carpet in the whole floor of the entrance and reception. It is molded and smells. Please remove it. Carpets also do not help people moving with wheeled luggage. Common baths needs renovation in the area of showers. Rooms need intensive carpet cleaning or replacement. Toilet/bathroom appliances are quite old and need care. Maybe 25years old.

Great location and very comfortable.

I attended the bath facility which was good except they were not clear about their tattoo policy. When I arrived I was made to pay extra for stick on covers that irritated my skin. I don’t mind covering my Tatoos, especially in Japan, but the policy should be transparent.

The onsen at basement is a plus for those who wanted to experience japan culture and a quick charge for those exhausted after one day work

Room is small as most other japanese hotel, especially the washroom. Cannot even fully open my 31-inch luggage.

So glad we chose this hotel. Rooms veers very clean and cosy, beautiful onsen was a highlight and the breakfast was amazing. It was a 10min walk from the centre which we were so glad about as the centre is bustling with activity. Easy to hire bikes from hotel too. We’ll be back for sure!

Nothing

Onsen was a great experience, front desk staff was exceptional. When they realized that they had inadvertently charged us twice for our reservation, they reached out immediately to notify us and correct the issue. Very gracious and kind staff.

We did not realize that we needed to make reservations for dinner so missed experiencing a lovely restaurant in the hotel and got turned away by the hostess which was a bit awkward.

This hotel was exceptional, the rooms were immaculate and very nice, it came with all of the amenities you could want, the hot spring is also very nice. The location is ok, it's little bit outside of the main Nara deer park but close to a station.