The interior design was luxurious and highly detailed in lacquer, marble, 2-tone chrome...similar to the old Capital or Okura before refurb. There are original chairs and light fixtures here,as well. I think the Nara Royal used to be on the edge of town overlooking the ancient Prefectural Halls in the rice fields (and on top of a natural hot spring)...now it is in town but close to 2 major thrifting shops! Service was top notch the whole way through.

We did not have a problem with anything at all except we did an use our phones to translate a bit (asking for ice buckets or mid-day room makeup.💕.....the cleaning team are quite incredible!! The front desk can handle check in and check out in English. I really want to go back to this hotel which is the prototype for Regal Oriental Kowloon in Hong Kong....except this one is in perfect shape.

Most of the receptionistw were very friendly, helpful and polite. Exceptional of all was Justyna! She was polite, helpful, interested and self motivated to make our trip best. Also the lady in Sunday morning helped us very much with the taxi and all. So sweet experience from all of you. Thank you. The bed was soft but bed linen is not very ...helpful.

The hotel is of a certain age and needs renovation. First is the carpet in the whole floor of the entrance and reception. It is molded and smells. Please remove it. Carpets also do not help people moving with wheeled luggage. Common baths needs renovation in the area of showers. Rooms need intensive carpet cleaning or replacement. Toilet/bathroom appliances are quite old and need care. Maybe 25years old.

We really enjoyed our stay at the Royal Nara Hotel. The rooms were clean and had everything we needed. We had a twin room, which was very large (by Japanese hotel standards) and the beds were big with good pillows. Also a top sheet (really like this over the no top sheet option which seems to be common). Our room was a little tired but that is reflected in the reasonable price and didn’t matter in the slightest. The (free) segregated sauna/spa was a real bonus. I didn’t think we’d use it but turned out to be great and we really enjoyed it. Excellent way to give the Onsen/spa experience a go. All the team we dealt with at the hotel were very polite and helpful. We walked to several of the major sites (took about 35mins). Excellent Yakatori spot (DeeFuu) is a 5 min walk away. This hotel is a very good option if you are staying in Nara.

Onsen was a great experience, front desk staff was exceptional. When they realized that they had inadvertently charged us twice for our reservation, they reached out immediately to notify us and correct the issue. Very gracious and kind staff.

We did not realize that we needed to make reservations for dinner so missed experiencing a lovely restaurant in the hotel and got turned away by the hostess which was a bit awkward.

So glad we chose this hotel. Rooms veers very clean and cosy, beautiful onsen was a highlight and the breakfast was amazing. It was a 10min walk from the centre which we were so glad about as the centre is bustling with activity. Easy to hire bikes from hotel too. We’ll be back for sure!

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Pretty window view of a grassy area, room felt more spacious than others we have stayed in, breakfast buffet was amazing, great view from the seating area of water. Staff was very helpful, cute gift shop. Not walking distance from the train station but a 1300 yen cab ride. Front desk helped organize a cab to pick us up and take us to the train station, very convenient. Bed was very comfortable.

Spa hours didn't allow us to use the spa in the morning. It was only open for a couple of hours very early, we planned to go after breakfast but it was already closed and wouldn't open back up until afternoon. Seems like it should be open until checkout time.

Staff was very courteous, professional and friendly. Provided very clear explanation of the facilities and what was available for us including carpark, breakfast times, onsen usage. Brings back memories of hotel in the 90s that is kept & maintained so well. Wide lobby space, good spread of breakfast and onsen with yukatas, slippers, towels, toiletries etc. Would highly recommend staying at this beautiful hotel.

None that we could have faulted.

The room was a terrific size for 4 people. The beds and couch were comfortable with enough space left in the room to still move around. The bathroom was spacious. Staff were helpful and friendly. The breakfast was worth the money.

That you couldn't wear a swimming costume in the hot springs.

Nice rooms and bed staff v helpful

Had to get taxi into town as there was not really anywhere very good to walk to, the inhouse restaurant just had a single thing on the menu a 7 course fish menu, and the chinese around the corner closed at 8pm

Location of the hotel is excellent.. walking distance to Shin Omiya station (Kintetsu line), nearby to convenient store and Mi Nara mall. Staff are friendly and helpful, not all speaks English but overall experience with them is pleasant.

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